1. 1 © 1999, Cisco Systems, Inc. Cisco Distance Learning 麟瑞科技 古宏彥 淡江大學 吳錦波

2. 2 © 1999, Cisco Systems, Inc. Presentation Agenda Background Cisco top management support Cisco e-learning philosophies Cisco Networking Academy Program (CNAP) Hands-on experience Lessons from Cisco Networking academies

3. 3 © 1999, Cisco Systems, Inc. Economic Changes

4. 4 © 1999, Cisco Systems, Inc.

5. 5 E-Learning at Cisco The two great equalizers in life are the Internet and Education. John Chambers CEO, Cisco Systems “ ”

6. 6 © 1999, Cisco Systems, Inc. Creating Opportunity Today's students must have a world-class education and strong technology skills to get ahead. Businesses around the world lack the information technology professionals they need. Students who know their way around a network will have tremendous opportunities in the Internet Economy. John P. Morgridge Chairman, Cisco Systems “ ”

7. 7 © 1999, Cisco Systems, Inc.

8. 8 Cisco's E-Learning Development Vision Content Centric Portal Centric Module Centric Performance Centric Learner Centric

9. 9 © 1999, Cisco Systems, Inc. E-Learning Myths and Realities Myths "E-learning will replace Instructor-Led Training (ILT)" "E-learning is simple when you find the correct application!" "E-learning is as easy as putting ILT content on the web!" Realities Learning Styles Dominate! There is no single solution — Focus on integration and inter- operability Think content, portals, chunking, performance, learner!

10. 10 © 1999, Cisco Systems, Inc. Elements of a New E-Learning Paradigm Personalized Feedback Enhanced Assessment Rich Media More Info Integrated and Scalable Network Architecture

11. 11 © 1999, Cisco Systems, Inc. Becoming An E-Learning Organization Leadership commitment Cross business unit strategy Define success metrics Early wins / high impact Build your web foundation

12. 12 © 1999, Cisco Systems, Inc. Key Cisco E-Learning Philosophies E-learning is the online delivery of information, communication, education, and training. E-learning provides a new set of tools that can add value to all the traditional learning modes- classroom experiences, textbook study, CD- ROM, and traditional computer based training. Old-world learning models don't scale to meet the new world learning challenge. E-learning can provide the tools to meet that challenge.

13. 13 © 1999, Cisco Systems, Inc. Key Cisco E-Learning Philosophies(Cont.) E-learning will not replace the classroom setting, but enhance it, taking advantage of new content and delivery technologies to enable learning. With e-learning you can empower learners, and the learner, as well as the mentoring system, is held accountable. Retention for a learner varies, based on content type and the delivery vehicle. The better the match of content and delivery vehicle to a learner's style, the greater the retention, and therefore the greater the results.

14. 14 © 1999, Cisco Systems, Inc. Course Catalog CCNA Courses 1 through 4 CCNP Courses 1 through 4 Fundamentals of Web Design IT Essentials I: PC Hardware and Software IT Essentials II: Network Operating Systems Fundamentals of Voice and Data Cabling Fundamentals of UNIX Fundamentals of Java Programming

15. 15 © 1999, Cisco Systems, Inc. E-Learning 15 © 1999, Cisco Systems, Inc.

16. 16 © 1999, Cisco Systems, Inc. New World Education 時效性 適應性 包容性 合乎現代環境 即時性 整合性

17. 17 © 1999, Cisco Systems, Inc. Network troubleshooting, problem solving, and communication skills Cisco Networking Academy Program Skills for the 21st Century

18. 18 © 1999, Cisco Systems, Inc. Program History Launched in October 1997 64 Academies in 7 US states Created as solution for schools Schools becoming wired Lacked financial and human resources to manage networks Academy students design, maintain, and troubleshoot school networks

19. 19 © 1999, Cisco Systems, Inc. Cisco Cisco Academy Training Center (CATC) Regional Academy (RA) Local Academy (LA) Local Local Local … … … … Local Local … … Cisco Networking Academy Program Hierarchy S T U D E N T S Regional Academy (RA)

20. 20 © 1999, Cisco Systems, Inc. Cisco Networking Academy Program Reach Worldwide Stats: Sept 2002 148 countries 9,974 academies 265,115 students enrolled 11 Languages Asia Pacific Stats : Sept 2002 23 countries(20%-) 959 academies(10%-) 40,856 students enrolled(15%+)

21. 21 © 1999, Cisco Systems, Inc. Cisco Networking Academy Program Taiwan Reach 81 Academies 1 Cisco Academy Training Center (CATC) 14 Regional Academy (RA) 65 Local Academy (LA) over 16,000 students enrolled

22. 22 © 1999, Cisco Systems, Inc. CNAMS: Curriculum, Assessment, Training, and Accountability

23. 23 © 1999, Cisco Systems, Inc. Hands-On Learning Students design, build, and maintain actual networks Students assessed on ability to apply skills Develops problem- solving and critical thinking skills Students have fun and put what they learn into practice

24. 24 © 1999, Cisco Systems, Inc. The Networking Academy Online Community

25. 25 © 1999, Cisco Systems, Inc. Students Community Site

26. 26 © 1999, Cisco Systems, Inc. Web-Based Curriculum

27. 27 © 1999, Cisco Systems, Inc. Online Assessment

28. 28 © 1999, Cisco Systems, Inc. Instructor’s Guide

29. 29 © 1999, Cisco Systems, Inc. Academy Maintenance

30. 30 © 1999, Cisco Systems, Inc. Education Universities, Technical Schools, Community Colleges, Public and Private High Schools Civil Society Government and International Organizations Business Partnerships: Education Ecosystem

31. 31 © 1999, Cisco Systems, Inc. Partners - Vendors

32. 32 © 1999, Cisco Systems, Inc. Changing People’s Lives “ ” It’s hard, but I know this will help me out. I was on and off the streets for three years and this is definitely different from what my life used to be like. But I’ve always liked computers and now I want to get certified and go work for a big company. Sabrina Castillo Networking Academy Student Redwood City, CA

33. 33 © 1999, Cisco Systems, Inc. CCIE High School Tech. School College University Tech. School College Cisco Career Certification: Life-Long Learning CCNA CCNP Cisco Certified Network Associate Cisco Certified Network Professional Cisco Certified Internetwork Expert

34. 34 © 1999, Cisco Systems, Inc. CISCO CERTIFICATIONS Network Design Network Support CCDP Cisco Certified Design Professional CCIE Cisco Certified InterNet work Expert CCDA Cisco Certified Design Associate CCNP Cisco Certified Network Professional CCNA Cisco Certified Network Associate

35. 35 © 1999, Cisco Systems, Inc. Lessens It has a common national curriculum Aspiring instructors must demonstrate mastery of the curriculum they will teach by passing the same end-of-semester exams that the students take and by passing the national CCNA exam every three years -- Murnane, Sharkey, and Levy (2001)

36. 36 © 1999, Cisco Systems, Inc. Lessons (Cont.) The Internet has the potential to be a valuable resource fro improving education Technology is not a substitute for highly motivated teachers It takes time to figure out how best to make use of technology (Satisfaction survey) -- Murnane, Sharkey, and Levy (2001)