1. © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential Networking Academy Maintenance for US/Canada Academies 1 Networking Academy Maintenance Global Availability A Webinar version of this presentation is available for viewing at: https://cisco.webex.com/Need-New-URL-&-New-Recording Overview & Signup Process

2. Networking Academy Maintenance for US/Canada Academies 2 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential NetAcad Maintenance – Globally Available

3. Networking Academy Maintenance for US/Canada Academies 3 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential NetAcad Maintenance – A Solution  Academies indicate SMARTnet is too expensive  The price for Advanced Feature set upgrades is not included under SMARTnet  New CCNA courses require Advanced Feature set upgrades (CCNA Discovery, CCNA, Exploration, CCNA Security)  NetAcad Maintenance provides these upgrades at No Cost to your Academy

4. Networking Academy Maintenance for US/Canada Academies 4 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential Value Advantage for Academies SMARTnet (Retail) SMARTnet (Academy) NetAcad Maintenance (Academy) Cost for CCNA Maintenance $470 / year 3 router & 3 switch bundle $188 / year 3 router & 3 switch bundle $0 / year IOS Image Upgrade Free 12.3 to 12.4 Free 12.3 to 12.4 Free 12.3 to 12.4 Feature Set Upgrade for 1841 $1400/image IP Base to Advanced Svc $700/image * IP Base to Advanced Svc Free IP Base to Advanced Svc * Feature Set upgrades reflect US/Canada’s 50% discount. Your Academies discount may vary.

5. Networking Academy Maintenance for US/Canada Academies 5 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential IOS Image Upgrade Scenario IP Base to IP Base Upgrade  You have an 1841 Integrated Services Router that has the IOS IP BASE image of 12.3(14)T7  Under NetAcad Maint or under SMARTnet, IOS upgrades of the SAME FEATURE SET are FREE upgrading your IP Base feature set from 12.3 to 12.4

6. Networking Academy Maintenance for US/Canada Academies 6 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential FREE

7. Networking Academy Maintenance for US/Canada Academies 7 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential IOS Feature Set Upgrade Scenario IP Base to Adv Svc Upgrade  You have an 1841 Integrated Services Router that has the IOS IP BASE image of 12.3(14)T7  Now a new Advanced Services Feature Set is required for routers  You have decided to upgrade to the Advanced IP Services image  Under Academy SMARTnet IOS Feature Set upgrade for the 1841 from IP BASE to Advanced Services costs $700 per image  Under NetAcad Maintenance IOS Feature Set upgrade for the 1841 from IP BASE to Advanced Services is FREE

8. Networking Academy Maintenance for US/Canada Academies 8 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential FREE only with NetAcad Maintenance

9. Networking Academy Maintenance for US/Canada Academies 9 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential NetAcad Maintenance – Assistance with Legacy Equipment for Academy Curriculum This document lists the software covered under NetAcad Maintenance

10. Networking Academy Maintenance for US/Canada Academies 10 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential

11. Networking Academy Maintenance for US/Canada Academies 11 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential NetAcad Maint – Image & Hardware Support Document For CCNA Exploration Courses 3 & 4

12. Networking Academy Maintenance for US/Canada Academies 12 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential  Supported c1841-ipbasek9-mz.124-23.bin c1841-ipbasek9-mz.124-25b.bin Yes, a new maint release is OK c1841-ipbasek9-mz.124-24.T1.bin Yes, a different Train is OK  NOT Supported c1841-adventerprisek9-mz.124-23.bin No, this is Enterprise IOS c7600rsp72043-ipservices-mz.122-33.SRC6.bin No, this is a 7609 IOS NetAcad Maint – Image & Hardware Support Document How to use the document for supported IOS

13. Networking Academy Maintenance for US/Canada Academies 13 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential Sign-up by following this step-by-step process Phone Support: US Phone Support: 888-327-1116 Global Phone Support: 801-238-0899 (Use appropriate country code, this is not a toll free call) Portuguese: Phone Support International - +1 919 574 2921 Option 5 Brazil - 0800 702 47 26 Option 5 Sign Up for NetAcad Maintenance

14. Networking Academy Maintenance for US/Canada Academies 14 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential NetAcad Maintenance – Sign-up Process Academy NetAcad Support Desk Instructor opens RightNow ticket to join NetAcad Maint (email ID requested) Begin LMC or CL respond with acceptance Does Academy have existing Ticket? Support Desk examines Ticket Support Desk validates info. Then sends legal contracts to LMC &CL Support Desk entitles accounts via Service Access Mgmt tool Send Success Email Add Instructor under existing Agreement. Y End N Academy responds w. Information. 1 or more Instrs ID, email, CCO ID Support Desk Sends request for ID, CCO ID to instructor, LMC & CL.

15. Networking Academy Maintenance for US/Canada Academies 15 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential Log onto AC then select Help

16. Networking Academy Maintenance for US/Canada Academies 16 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential Select Academy Support

17. Networking Academy Maintenance for US/Canada Academies 17 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential Click on Ask a Question

18. Networking Academy Maintenance for US/Canada Academies 18 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential Fill in the fields At the bottom click continue and your ticket will be recorded. Follow-up to ensure your request is completed. Include your current email in this space. Go to AC later and verify your email is current

19. Networking Academy Maintenance for US/Canada Academies 19 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential What Happens Next? 1.Support Desk will contact the LMC/CL for additional information Name, AC ID, email address and CCO ID for all active instructors Note: Each instructor must have as a minimum a guest account on www.cisco.com in order to gain access. www.cisco.com 2.Support Desk will validate this information and then forward this document and the Networking Academy Maintenance Terms & Conditions to the LMC/CL for review and approval 3.It is the responsibility of the LMC/CL to acknowledge that each instructor has received, read, and agreed to: Networking Academy Maintenance Acceptable & Expected Use Policy Networking Academy Maintenance Terms & Conditions

20. Networking Academy Maintenance for US/Canada Academies 20 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential What Happens Next? 4.LMC/CL contacts the Support to acknowledge that each instructor has read and agreed to: Networking Academy Maintenance Acceptable & Expected Use Policy Networking Academy Maintenance Terms & Conditions 5.Support Desk will add the Academy and its active instructors to the maintenance contract and send a congratulatory email. 6.Active academies are encouraged to use the maintenance service and its entitlements as described in the Networking Academy Maintenance Acceptable & Expected Use Policy 7.Download IOS listed in… NetAcad Maintenance - Image & Hardware Support Document

21. Networking Academy Maintenance for US/Canada Academies 21 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential $2100

22. Networking Academy Maintenance for US/Canada Academies 22 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential

23. Networking Academy Maintenance for US/Canada Academies 23 © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential