2. Wilma Ann Jancuk Executive Director AT&T Environment, Health and Safety 05/25/00 e-EH&S EHS COMPLIANCE ASSESSMENT PROGRAM ON THE WEB

3. “e-EH&S” Overview of AT&T What it is Case Study - Assessment e-Tips

4. Overview of AT&T Leading telecom firm in the US -- and the largest cable company About 145,000 employees in 7000 staffed locations Undergoing a major technological shift Extremely, rapidly-moving, diverse, complex environment

5. What is e-EH&S? e-EH&S is AT&T’s term for using the power of information technology to help: –Employees work in a safe and environmentally friendly workplace –Businesses lower costs, gain flexibility, increase employee satisfaction and move at internet speed –Society gain discontinuous improvements in environment and safety e-EH&S supports the “Triple Bottom Line”

6. What is e-EH&S? It is the “dot com-ing” of Environment, Health and Safety. It means applying internet and intranet principles: – Replace materials and energy with information technology – Target, tailor, and distribute communications – Capture, manage, and disseminate knowledge – Gather, manage and collate data – Break the link between geography and functionality

7. A Sampling of the Web Systems SARA reporting: Cut data collection time by 50% Building Emergency Action Plans: “Learn while creating” tool; cut time by 66% PPE / Job Hazard Assessment: Dynamic knowledge base for assessment, recommendation and sourcing across entire firm Accident Reporting: Completely automated process linking to HR and TPA systems Assessment: Online versionable protocol, findings, and corrective action tracking

8. Case Study: Assessment Why Assess?: –Assessments are a powerful tool for managing and communicating EHS performance while: Ensuring a health and safety environment for our people, assets and surrounding communities Demonstrating effective management of EHS obligations to the companies’ key stakeholders Providing assurance to corporate officers about the company’s compliance status with EHS requirements Assessing potential EHS liabilities

9. Case Study: Assessment Three Phased Approach: Pre-Assessment Activities Onsite Assessment Activities Post-Assessment Activities

10. Case Study: Assessment Assessment Approach: –Focus on “Big Picture” Use Professional Judgment Focus on Root Causes & Sustaining Solutions Systemic Vs. Isolated –Data to Support Findings (Nothing but the Facts) Explain Magnitude/Frequency of the Finding Location of Finding

11. Case Study: Assessment WEB TOUR -Home Page:

12. Case Study: Assessment Major Online Functions –Schedules (year 1987-2000…) –Upload (Laptop & Handheld Devices) –Reports (Canned & Custom) –Help (FAQ’s, Related Hyperlinks) –Admin (Access, Building & People Profiles) –Logout

13. Case Study: Assessment Assessment Schedule Menu:

14. Case Study: Assessment Online Tasks, Tools, & Documents (Selected Site) –Assessment Tasks By Role Assessor Building Manager –Online Tools & Documents Versionable Protocol Guide Book Pre-Assessment Questionnaire Exception Document

15. Case Study: Assessment Pre-Assessment Questionnaire (PAQ): –To Assess the Applicability and Baseline Compliance Status Against: Applicable US Regulations - Federal, State, & Local AT&T Company Practices and Policies –System Will Notify Assessors When Document Is Completed –Onsite Personnel May Use It As a Pre- Assessment Tool

16. Case Study: Assessment Assessment Protocol: – Breaks Down All Relevant EHS Compliance Areas – Contains Mapping References to Assessment Guidebook – Not Designed to Be an Assessor’s “Walk- down Tool” – Designed With the Layperson in Mine – Designed to Enable Tracking by Online Web Database

17. Case Study: Assessment Assessment Guidebook: –User Friendly Reference Guide –Designed to Supplement Sections in the Assessment Protocol –Includes AT&T Guidelines –EHS Support Resources

18. Case Study: Assessment Documents & Information Page (1of 2):

19. Case Study: Assessment Documents & Information Page (2 of 2):

20. Case Study: Assessment Assessor Tasks: –Create / Edit Exception Document –Email Exception Document –Email PAQ

21. Case Study: Assessment Online Tools / Documents: –Sample Exception Document

22. Case Study: Assessment Create / Edit Exception Document (Protocol Index - page 1 of 2)

23. Case Study: Assessment Create / Edit Exception Document (Protocol Index - page 2 of 2)

24. Case Study: Assessment Create / Edit Exception Document (Section A)

25. Case Study: Assessment Add Responsible Person Pop-up Screen

26. Case Study: Assessment View Sample Guide Book Reference

27. Case Study: Assessment Email Exception Document Screen

28. Case Study: Assessment Building Manager Tasks: –Fill Out Pre-assessment Questionnaire –Close Exception Document Items

29. Case Study: Assessment Pre-Assessment Questionnaire:

30. Case Study: Assessment PAQ (Section B-1 Air Emissions):

31. Case Study: Assessment Close Exception Document Items:

32. Case Study: Assessment Reports:

33. Case Study: Assessment Upload:

34. e-Tips for e-EH&S Develop a new paradigm. Use the internet to reduce materials and energy, producing environmental and cost benefits both inside and outside the firm. Fail early and often. Don’t spend years developing requirements. Iterate your way towards the right answer. There is always risk, so manage it. Balance 90% tried and true technology with 10% experimental.

35. e-Tips for e-EH&S Run it like a business. Use a single point of accountability who can balance technologists, creatives, users and upper management. Use multiple suppliers. But use a common technology and look & feel platform. Go faster, faster, and even faster.

36. e-EH&S Thank you! wjancuk@att.com rmatos@att.com