1. TeamQuest and the TeamQuest logo are registered trademarks in the US, EU and elsewhere. All other trademarks and service marks are the property of their respective owners. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. IT Service Optimization Ensuring Service Quality for Optimal Customer Experience

2. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. IT Service Optimization …helps IT organizations consistently meet service levels while minimizing infrastructure costs and mitigating service delivery risks. Corporate Focus TeamQuest provides software and processes that aid in the planning and delivery of IT services.

3. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. TM Forum - Industry Imperatives “The functionality of services derives not from the network itself, but from the IT systems that attach to the network.” Martin Creaner, Pres TM Forum OLD: Communications services derived from networks NEW: Content-based, information & entertainment services Primary Issues:  Reducing Costs thru Automating Business Processes  Integrated Service Bundles with Multi-service Delivery  Improved Customer Experience thru Innovative Software & Content

4. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Top Business Drivers How to…  ensure availability at a reasonable cost  efficiently bring new services online  support a green data center Within the next five years, one out of every four data centers will experience a business disruption serious enough to affect the entire company's ability to continue business-as-usual. -- Source: Data Center Institute survey

5. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Top Business Drivers How to…  ensure availability at a reasonable cost  efficiently bring new services online  support a green data center Very few [IT organizations] fully understand that correcting capacity and performance issues costs a lot less before deployment than after. -- Source: The Capacity Planning Software Market, by Evelyn Hubbert and Jean-Pierre Garbani with Thomas Mendel, Ph.D.

6. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Top Business Drivers How to…  ensure availability at a reasonable cost  efficiently bring new services online  support a green data center IDC predicts 70 cents per dollar spent on hardware will be spent on powering and cooling a new server by 2010. -- Source: IDC

7. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Does an Optimized Network Ensure Service Quality? A business manager calls the helpdesk, complaining about poor performance in the IPTV Triple Play service delivery. This service application spans multiple tiers in multiple data centers. Where do you begin? The network? The data center? Customer premises? Scenario It is no longer sufficient to build a world class broadband, fail-safe, secure, QoS prioritized network and expect 99.999% reliability. Today, the data center requires optimization as much or more than the network. What else needs OPTIMIZATION?

8. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Proactive Capacity and Service Management A new Mobile TV service offering will be launched in the 3rd quarter. Forecasted sales will cause the number of transactions to double for a specific applications. The systems architects are struggling to determine if the current infrastructure will be able to support that increase. Successful service offerings drive accelerated customer acquisition. That’s great! But, success puts increasing demand on the computing infrastructure. It is mission critical to KNOW with high level accuracy that the data center can handle accelerating demand that results from successful services. Do you build bigger faster pipes? Scenario

9. TeamQuest and the TeamQuest logo are registered trademarks in the US, EU and elsewhere. All other trademarks and service marks are the property of their respective owners. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Capacity and Service Management

10. Copyright © 2008 TeamQuest Corporation. All Rights Reserved.  Analytical Modeling is used to maximize the utilization of your Computing Enterprise Identify Current Resource Constraints Server Consolidation Consolidate to Virtualized Environments Multi-Tier Modeling Identify Under-Utilized Resources Failover Planning  Align IT with business demands  Meet Service Level Agreements  Plan and budget system upgrades  Reduce software license fees Capacity and Service Management

11. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Capacity and Service Management Optimum Capacity Level Actual growth in demand Time Capacity Incidents caused by insufficient capacity Common Practice

12. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Basics of Analytical Modeling  In the simplest terms, modeling is about finding the point where the server starts to slow down  Stretch Factor shows the relationship between queuing and working and is a general indication of the performance of the server Working = Good Queuing = Bad

13. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Staying Proactive Basics of Modeling In the simplest terms, modeling is about finding out when and why performance will degrade. Stretch Factor is a general indication of the performance of a Workload/Application. At Stretch Factor 2 the performance of the Workload/Application starts to degrade exponentially.

14. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Multi-tier Business Growth – 250 User / Month

15. Copyright © 2008 TeamQuest Corporation. All Rights Reserved.  IT Resources organized to depict different services/applications enables quick assessment of where the problem lies. Ensuring Service Availability

16. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Workload Analysis

17. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Multi-tier Business Growth – 250 User / Month

18. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Is there Adequate Capacity?

19. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Where is the Bottleneck?

20. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Add a second CPU to each server in the Web Tier

21. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Additional CPUs on the Web Tier

22. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Additional CPUs on the Web Tier

23. TeamQuest and the TeamQuest logo are registered trademarks in the US, EU and elsewhere. All other trademarks and service marks are the property of their respective owners. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Bring new services online with complete confidence.

24. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Bring New Services Online Considerations: What are your major challenges in provisioning and validating new applications? What is your process for integrating new applications? Are you satisfied with this process in terms of results, time, costs, and required resources? If you don’t prepare critical applications for production by determining optimal system configuration and production environment readiness, your integration costs could skyrocket. Potential Business Impact

25. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Bring New Services Online Model what-if production scenarios What if you could reduce time spent in the test lab while increasing the accuracy of your performance projections? Capacity Management helps you anticipate resource requirements for future workloads and experiment to find optimal configurations before you invest in changes to hardware or software. How would this help ensure that service levels will be met with your new applications?

26. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Multi-Tiered Architecture

27. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. When and Where does the System Break ?

28. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Add Oracle System to the Tier

29. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Validate application performance What if you could ensure that your applications performed to requirements before spending time and money to configure them? Bring New Services Online Capacity Management quickly and easily validates new applications early in the development process, avoiding problems later on and ensuring the application will perform as expected. How would this improve your ability to bring new services online?

30. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Determine optimal application/hardware configurations What if you could determine the optimal software-hardware configuration prior to testing? Bring New Services Online Capacity Management quickly and accurately predicts how various configurations will perform under production-level workloads, enabling you to determine optimal configurations without touching any hardware and without delaying deployment schedules. How would this help assure that applications perform as required?

31. TeamQuest and the TeamQuest logo are registered trademarks in the US, EU and elsewhere. All other trademarks and service marks are the property of their respective owners. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Ensure availability at a reasonable cost.

32. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Ensure Availability Considerations: What type of availability measurements are in place? Do you have SLAs in place? How often do you have to make unplanned purchases or upgrades? An IT organization that can translate business objectives into a prioritized service strategy will be better positioned to deliver required availability at a cost commensurate to its value to the business. Potential Business Impact

33. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Reduce application slow-downs or stoppages What if you could generate significantly fewer trouble tickets and reduce the time to resolution for those that are opened? How would this impact your ability to meet the availability requirements of your end users? Capacity Management helps IT provision the right hardware and configurations to meet demand levels, predict system response to changes in workload, and reduce trouble tickets. Ensure Availability

34. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Ensuring Service Availability

35. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. CPU run queue size, 21 day projection Linear trends Alarm definition if [LinearTrend] > [Threshold] then [Alarm]  Linear trends maintained automatically at the source Alarm Linear trend definition

36. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Drill-Down for Process Analysis

37. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Ensure Availability Ensure disaster recovery capacity for business continuance What if you could model your current disaster recovery capacity and make necessary adjustments without interrupting normal operations? How would this help you ensure the availability necessary for business continuance? Analytical Modeling simulates disaster scenarios and validates recovery site plans for meeting business continuance objectives within budget parameters.

38. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Is there Adequate Capacity?

39. TeamQuest and the TeamQuest logo are registered trademarks in the US, EU and elsewhere. All other trademarks and service marks are the property of their respective owners. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Increase energy efficiency in the data center.

40. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Increasing energy efficiency Considerations:  How would you describe your strategy for a green data center?  What steps have you taken to reduce power consumption?  How do you monitor environmental factors such as energy consumption and heat output? IT organizations that architect and maintain green data centers can continue to meet growing business demands while avoiding server sprawl and reducing server energy use. Potential Business Impact

41. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Increasing energy efficiency Capacity Management delivers real-time and historical views of power and heat consumption to help you proactively monitor environmental factors against your pre-set performance levels. You can quickly identify problem areas, model potential new configurations, assess performance improvements, and demonstrate compliance with your corporate energy initiatives. Measure and monitor environmental factors What if you could establish parameters for power consumption and heat output in your data center and receive alerts any time those levels were exceeded? How would this proactive monitoring help you meet your energy efficiency objectives?

42. Copyright © 2008 TeamQuest Corporation. All Rights Reserved. Power & Temperature Utilization Analysis