1. Re-Employment Services www.NWMichWorks.org 1

2. Locations  Northwest Michigan Works! serves the 10-county region of Northwest Michigan through 5 Service Centers.  Cadillac: Monday through Friday 8 a.m. – 5 p.m.  Kalkaska: Tuesday, Wednesday, Friday 8 a.m. – 12 p.m. and 1 p.m. – 5 p.m.  Manistee: Monday, Tuesday, Thursday 8 a.m. – 12 p.m. and 1 p.m. – 5 p.m.  Petoskey: Monday through Friday 8 a.m. – 5 p.m.  Traverse City: Monday through Friday 8 a.m. – 5 p.m. 2

3. Resource Rooms  Located in every Service Center  Job seekers can:  Post a résumé to the Michigan Talent Bank  Search the Internet for job postings  Create and print a professional résumé  Research careers  Use copy and fax machines  View the job board  Staff is available to assist and answer questions 3

4. Michigan Talent Bank  Search job postings by key word, employer, or location  Post a résumé to be viewed by employers  Create cover letters  Email résumés directly to employers on the Talent Bank  Create a Job Scout and get automatic email alerts of jobs that match your criteria 4

5. Workshops  Workshops are offered at each Service Center and include:  Job Search Strategies  Career Planning  Skills Identification  Career Action Plan  Résumé Development  Interviewing Skills  Check out the calendar at the front desk for more information 5

6. Universal Access  Northwest Michigan Works! core services are available to everyone  Specialized staff is available for specific groups of job seekers  Agricultural Employment Specialists (AES) work with Migrant and Seasonal Farm Workers  Veteran Service Representatives work with those who have served in the military  Youth Advisors work with both in and out-of-school youth ages 16-21  Michigan Rehabilitation Services (MRS) for persons with disabilities 6

7. Learning Labs  Located in every Service Center  No cost  GED preparation & High School completion  English-as-a-Second Language  Improve reading, writing, math, computer skills, and more  Prepare for postsecondary education 7

8. Michigan National Career Readiness Certificate (MI NCRC)  Verifies to employers that you have essential employability skills  Assessment in 3 skill areas:  Applied Mathematics- applying mathematical reasoning to work- related problems  Locating information- using information from such materials as diagrams, floor plans, tables, forms, graphs, and charts  Reading for Information- comprehending work-related reading materials  Bronze, Silver, Gold, or Platinum Certificate  Fee – see staff in Resource Room to sign up 8

9. Additional Services  Career Counselor  One-on-One assistance with career planning, job search, résumé, interviewing, and acquiring new skills  Training (No Worker Left Behind)  On-the-Job Training  Short-term Occupational Training  College Degree Programs  Eligibility Requirements apply 9

10. Service Sequence  Resource Room  Orientation Video  Talent Bank, Internet Job Search, Job Board,  Talent Bank Basics Video  Workshops  Eligibility for Additional Services 10

11. Best of Luck in your Job Search! 11

12. 12 Instructions for Staff – OSMIS Data Entry for Profiling Report attendance and services and develop an ISS in the OSMIS for Mandatory Profiled persons only. Verifying Mediated Services Registration A mediated service registration must be created in order to report the services that mandatory profiled claimants receive. Failure to create a mediated services registration and report services could result in the forfeiture of the week of unemployment compensation by the mandatory profiled claimant because of noncompliance with UIA requirements. It is the MWA’s responsibility to verify that a mediated services registration has been entered for the claimant before the claimant leaves the profiling information session. Claimants must access their Michigan Talent Bank (MTB) resume through the MTB desktop icon on the service center computers. This will bring up the MTB Confidential Information page. Completion of this page by the claimant will result in the creation of a mediated services registration. When reporting services for mandatory profiled claimants, use the Assistance box on the Enter Wagner-Peyser Services page and enter the actual date that the service was provided. MWAs must enter all information into the OSMIS within three days.

13. 13 Initial Reporting A membership code must be entered into the Mediated Services registration for each Mandatory Profiled individual who attends the profiling session. The membership code is accessed from the Membership Code Maintenance page. When entering a Profiling-Mandatory service from the assistance box on the Enter Wagner- Peyser Services page, enter the actual date that the service was provided. Services received by the claimant, such as job search workshop, resume writing assistance, etc., must also be reported in the OSMIS within three days. Use the Profiling Services screen in the OSMIS to report the date when the mandatory profiled claimant completed their service plan and to update the ISS to indicate that the plan has been completed. Instructions for Staff – OSMIS Data Entry for Profiling

14. 14 The Individual Service Strategy (ISS): After the information session, MWA staff will assist claimants in creating their ISS, if the claimants can benefit from the available employment services. An ISS must be created for all mandatory profiled claimants. Not every profiled claimant will benefit from additional employment services. MWA staff should use their best professional judgment to determine whether or not a particular profiled claimant will be helped in their job search by the employment services the MWA has to offer. A claimant who cannot benefit from employment services is excused. A claimant who can benefit is scheduled for those services that will be the most useful. The ISS contains the services identified and agreed to by the claimant. The claimant must participate in the agreed upon services. If the claimant has been designated as a mandatory participant by the UIA, any failure on the part of the claimant to participate in the scheduled services must be documented in the OSMIS. Instructions for Staff – OSMIS Data Entry for Profiling