1. © 2003 Solution Beacon, LLC. All Rights Reserved. Common Pitfalls with Setting Up and Administering Workflow Workflow SIG September 14, 2003 Connection Point Karen Brownfield Kbrownfield@solutionbeacon.com www.solutionbeacon.com

2. © 2003 Solution Beacon, LLC. All Rights Reserved. About the Presenter 25+ yrs experience in IT Industry 12+ yrs experience Oracle Applications 5 yrs experience Workflow OAUG Board of Directors 11 years, Past President, IOUC Pricing Council Presenter of Training/Presentations multiple clients, conferences Solution Beacon is a leading provider of expert-level resources to Government Agencies and Fortune 1000 companies specializing in the Oracle Applications marketplace, providing leading expertise in the following areas:  Release 11i Upgrades/Implementations  Oracle Apps Database Administration  Oracle Systems Architecture  Oracle Performance Tuning  Oracle Workflow

3. © 2003 Solution Beacon, LLC. All Rights Reserved. Oracle Defaults Administrator to SYSADMIN (the user) Oracle Defaults Administrator to SYSADMIN (the user) Recommend selecting Responsibility Recommend selecting Responsibility  System Administrator  Workflow Administrator Should add ability to run concurrent programs Should add ability to run concurrent programs  Must create Program group Login as SYSADMIN, System Administrator responsibility Login as SYSADMIN, System Administrator responsibility  Workflow | Global Preferences Workflow Administrator

4. © 2003 Solution Beacon, LLC. All Rights Reserved. Notifications to SYSADMIN Notification or Routing Rules Notification or Routing Rules  Forward to new Administrator  Exceptions by workflow  Example – HR setup messages Re-assign any existing notifications Re-assign any existing notifications

5. © 2003 Solution Beacon, LLC. All Rights Reserved. Vision – Notification Preference Global Preferences, Global Preferences, ‘Send me Electronic Notifications’ ‘Send me Electronic Notifications’  Change to ‘Do not send me mail’

6. © 2003 Solution Beacon, LLC. All Rights Reserved. Must use Personal Home Page 177240.1 – Self Service Profile options won’t load 177240.1 – Self Service Profile options won’t load Can’t open System Administrator – FRM-92100 – 135005.1 Can’t open System Administrator – FRM-92100 – 135005.1

7. © 2003 Solution Beacon, LLC. All Rights Reserved. Monitor – Won’t open Metalink note 170050.1, 174820.1 Global Preferences  Jinitiator ClassID  Jinitiator Version  Must match $OA_HTML/bin/ appsweb.cfg Workflow Web Agent – not adjusted for cloned instance

8. © 2003 Solution Beacon, LLC. All Rights Reserved. Builder Tool Can’t Access the Database SQL*Net issue – 69725.1 SQL*Net issue – 69725.1 Wrong version of Builder Wrong version of Builder  2.6.2 – patch 2610507 Must use apps userid Must use apps userid

9. © 2003 Solution Beacon, LLC. All Rights Reserved. Notifications Don’t Deliver Mailer not running Mailer not running  Add startup/shutdown to database startup/shutdown script Mailer quits immediately Mailer quits immediately  Remove Shutdown file PO only – make sure ‘Send Notifications for Purchasing Documents’ concurrent program is running (and restarts itself) PO only – make sure ‘Send Notifications for Purchasing Documents’ concurrent program is running (and restarts itself) Make sure background engine is running Make sure background engine is running  Problems – 174207.1

10. © 2003 Solution Beacon, LLC. All Rights Reserved. Notifications Don’t Deliver If setup to work with Sendmail – validate Sendmail setup correctly If setup to work with Sendmail – validate Sendmail setup correctly  11i Notification Mailer Setup and Testing – Definitive Step by Step Guide – An Oracle White Paper  Metalink - Top Tech Docs>E-Business Suite-ERP> Workflow>Notification Mailer. Under sub-heading Notification Mailer Version 2.6X, FAQ

11. © 2003 Solution Beacon, LLC. All Rights Reserved. Notifications Don’t Deliver Validate setup Validate setup  MAPI compliant – 104197.1  SendMail – 104198.1  OAM – 164871.1 If person setup as employee If person setup as employee  Link employee to FND_USER  Specify email in PER_ALL_PEOPLE_F record If person not setup as employee If person not setup as employee  Specify email in FND_USER records

12. © 2003 Solution Beacon, LLC. All Rights Reserved. Notifications Don’t Deliver Check integrity of Directory Services Check integrity of Directory Services  $FND_TOP/sql/WFDIRCHK.sql Oracle Workflows Oracle Workflows  Performers that are Item Attributes – Attribute has default value (see setup in each module for which performers must be defined

13. © 2003 Solution Beacon, LLC. All Rights Reserved. Notifications Don’t Deliver Custom Workflows Custom Workflows  Performer name must equal Display_Name in WF_ROLES  If Type=Item Attribute, type of Item Attribute = Role  If Type = Constant, must load from Directory Services in Builder Tool

14. © 2003 Solution Beacon, LLC. All Rights Reserved. Notifications Don’t Deliver Top Tech Docs / e-Business Suite- ERP/Workflow Top Tech Docs / e-Business Suite- ERP/Workflow  Scripts  WFSUPPORT.sql  WFDebugMailer115.zip Apply suggested patchesApply suggested patches Fix any errorsFix any errors

15. © 2003 Solution Beacon, LLC. All Rights Reserved. Notifications Don’t Deliver Note 172174.1 Note 172174.1  Supptest26.wfl  ftp://oracle- ftp.oracle.com/apps/patchsets/AOL/SCRIP TS/WORKFLOW/GENERIC/11i/ ftp://oracle- ftp.oracle.com/apps/patchsets/AOL/SCRIP TS/WORKFLOW/GENERIC/11i/ftp://oracle- ftp.oracle.com/apps/patchsets/AOL/SCRIP TS/WORKFLOW/GENERIC/11i/

16. © 2003 Solution Beacon, LLC. All Rights Reserved. ORA-600 error Wfqclean – if on database < 8.1.5, drop user or tablespace w/o previously running wfqed   Symptom – ORA-600 error when recreate queues   Paramater – username of schema that experiences the error Wfqed – drops queues – run before dropping user or tablespace

17. © 2003 Solution Beacon, LLC. All Rights Reserved. Seeded Workflows Don’t work Verify all required setups specific to workflow are done Verify all required setups specific to workflow are done  Documented in each module’s users guide  Performers  Timeouts  Profile Options  PA Account Generators

18. © 2003 Solution Beacon, LLC. All Rights Reserved. Performance is Sluggish Purge Runtime History – set purge to repeat periodically Purge Runtime History – set purge to repeat periodically  Special purge needed for FAFLEXWF – persistance type = Permanent Ensure ‘Abandoned’ workflows are purged Ensure ‘Abandoned’ workflows are purged  WFRMTYPE.sql – will end all running copies and then purge

19. © 2003 Solution Beacon, LLC. All Rights Reserved. Periodic Scripts All in $FND_TOP/sql All in $FND_TOP/sql WFDIRCHK.sql WFDIRCHK.sql WFREFCHK – check for invalid workflow data that is missing primary key data for a foreign key WFREFCHK – check for invalid workflow data that is missing primary key data for a foreign key WFSTDCHK – check and report any problems in Workflow data model WFSTDCHK – check and report any problems in Workflow data model

20. © 2003 Solution Beacon, LLC. All Rights Reserved. Periodic Scripts Wfverchk – identifies errors in versions of activities that cause multiple versions to appear to be active at once Wfverchk – identifies errors in versions of activities that cause multiple versions to appear to be active at once Wfverupd – correct problems due to multiple versions of activities active at same time Wfverupd – correct problems due to multiple versions of activities active at same time

21. © 2003 Solution Beacon, LLC. All Rights Reserved. Stuck Workflows End node not an end node End node not an end node  In Monitor must look like not  Resultout not set to Internal Name of lookup type  N or Y, not No or Yes  Spaces between : and result  Block Functions that don’t have timeouts

22. © 2003 Solution Beacon, LLC. All Rights Reserved. Metalink Notes Top Tech Docs – e-Business Suite:ERP – Workflow Top Tech Docs – e-Business Suite:ERP – Workflow  All Sections - Oracle Workflow Troubleshooting/Resolution Flow Chart (Embedded WF 2.6)  Diagnostics – e-Business Suite Release 11i – e-Business Suite:ERP – Application Core Technology - Workflow

23. © 2003 Solution Beacon, LLC. All Rights Reserved. Metalink Notes A System Administrators’ Guide: Oracle Workflow Applications 11i Workflow A System Administrators’ Guide: Oracle Workflow Applications 11i Workflow  284811 – revised May 2003 E-Business 11i – Documentation – Workflow E-Business 11i – Documentation – Workflow

24. © 2003 Solution Beacon, LLC. All Rights Reserved. Thank you! If you have any questions or comments please contact us: Karen Brownfield kbrownfield@solutionbeacon.com For free Release 11i Tools please visit our website at: www.solutionbeacon.com