1. © Lloyd’s Lloyd’s European Coverholder Event ‘supporting the coverholder network ‘ 3 November 2010

2. © Lloyd’s Welcome to Lloyd’s ● Coverholders are a key distribution channel for Lloyd’s - we value your business and support ● Today, we aim to: - Share information with you - on key Lloyd’s developments, to help you support your clients Obtain your feedback - to 'help us help you' develop your business Provide networking opportunities - with other leading European Coverholders and Lloyd’s country managers Update you on progress – against areas flagged at the 2010 event

3. © Lloyd’s -------- Lloyd’s Gallery 11 -------- 9.30 – 10.00 Registration and Coffee (PR 2&3) 10.00 – 10.30 Welcome & EU Coverholder Update (PR 2&3) Stephen Moore, Manager Market Development Lloyd’s European Regional Heads 10:30 – 12.15Workshop Sessions (2 delegate groups do each session in rotation) Chaired by Benno Reischel, Head of Northern Europe, Lloyd’s (each session - 15min presentation + 30min group questions/actions) Workshop 1 – Branding, Marketing & Education (PR 2) Stephen Moore, Manager, International Markets Matt Drage, Marketing & Communications Manager Workshop 2 – Supporting Technology (PR 4) Adam Stafford, Head of Electronic Distribution, Market Development 12:15 – 12.45Workshop Feedback and Recommended Actions (PR 2&3) Feedback from presenters on recommendations / actions 12.45 – 13.00 Lloyd’s Key Messages & Q&A with the CEO (PR 2&3) Richard Ward, CEO, Lloyd’s 13.15 – 14.30Coverholder & Country Manager Lunch (PR 4 / G11 lobby) G11 lobby with Country Manager Networking Tables Showcasing of the Coverholder Toolkit on ipads will take place

4. © Lloyd’s 14.30 – 15.15 European Regulatory Update (PR 2&3) Alastair Evans, Head, Government Policy & Affairs 15.15 – 16.00 Coffee break (G11 Lobby) + Optional Lloyd’s Tour Showcasing of the Coverholder Toolkit on ipads will take place --------move to ground floor-------- 16.00 – 17.15 Lloyd’s Panel - Q&A Session Open to Market (Captain’s Room) Peter Montanaro, Head, Delegated Authorities, Lloyd’s (Chairman) Lloyd’s European Regional Heads Peter Fitch, Head of Communications Representative from London MA & Broker 18.00 – 19.00 Lloyd’s Coverholder Drinks Reception (Rostrum, Underwriting Room) 19.00 – 21.30 Lloyd’s Dinner hosted by Jose Ribeiro, Director of International Markets (Captain’s room)

5. © Lloyd’s ‘What you told us’ 1. Streamline data & bordereaux reporting 2. Clarify use of Lloyd’s brand 3. Provide email & newsletter updates 4. Provide promotional material to help explain Lloyd’s 5. Provide local language promotional materials 6. Clarify agent appetite & product offerings 7. Streamline contract renewal – e.g. multi year contracts 8. Reduce confusion between syndicate & insurance co. operations 9. Explain claims developments … Summary update with your event invite & more detail in the workshops

6. © Lloyd’s Lloyd’s in Europe

7. © Lloyd’s Lloyd’s European Premium by Class Lloyd’s data is based on Xchanging “REG 258”, (2010); unaudited figures based on country of origin and processing by calendar year; please refer to Appendix for detailed summary of Lloyd’s Data Limitations. ! Source: Market intelligence based on Xchanging; Gross Signed Premiums (GSP); *Europe defined as territories included in Chart CHART: Lloyd’s Gross Signed Premiums: in million US$ 0 100 200 300 400 500 600 700 800 France Italy Germany Switzerland Netherlands Norway Spain Ireland Greece Russia Denmark Channel Islands Turkey Israel Sweden Belgium Luxembourg Cyprus Austria Portugal Malta Poland

8. © Lloyd’s Lloyd’s European Premium by Class CHART: Lloyd’s Gross Signed Premiums: by Lloyd’s 10 Lloyd’s data is based on Xchanging “REG 258”, (2010); unaudited figures based on country of origin and processing by calendar year; please refer to Appendix for detailed summary of Lloyd’s Data Limitations. ! Source: Market intelligence based on Xchanging; Gross Signed Premiums (GSP); *Europe defined as territories included in Chart on previous slide 2010 Lloyd’s GSP US$ 10.4bn

9. © Lloyd’s Lloyd’s European Premium by Channels Lloyd’s data is based on Xchanging “REG 258”, (2010); unaudited figures based on country of origin and processing by calendar year; please refer to Appendix for detailed summary of Lloyd’s Data Limitations. ! CHART: Lloyd’s Gross Signed Premiums: by Distribution Types 55% 19% 21% 5% Direct Facultative Non-Proportional Treaty Treaty Source: Market intelligence based on Xchanging; Gross Signed Premiums (GSP); *Europe defined as territories included in Chart on previous slide 2010 Lloyd’s GSP US$ 10.4bn

10. © Lloyd’s Lloyd’s European Premium by Channels Lloyd’s data is based on Xchanging “REG 258”, (2010); unaudited figures based on country of origin and processing by calendar year; please refer to Appendix for detailed summary of Lloyd’s Data Limitations. ! CHART: Lloyd’s Gross Signed Premiums: by Distribution Types Source: Market intelligence based on Xchanging; Gross Signed Premiums (GSP); *Europe defined as territories included in Chart on previous slide Brokers 2010 Lloyd’s GSP US$ 7.5bn Coverholders 2010 Lloyd’s GSP US$ 2.9bn 90% 4% 6% 41% 25% 29% 5% Direct Facultative Non-Proportional Treaty Treaty

11. © Lloyd’s Importance of pro-actively managing performance of Delegated Authorities > 2,500 coverholders worldwide (including 200 service companies) > 6,800 binders worldwide > 95 applications approved in Europe in 2011 Note: Numbers are based on year of account data

12. © Lloyd’s Europe: MARKET UPDATE October 200812Lloyd's International Markets QUICK TOUR12 Strong network of coverholders Denmark 8 Norway 21 15 Sweden Netherlands 17 France 44 23 Spain 33 Switzerland 26 GermanyItalyGreece 7 102 Total Coverholders in Europe 1024 37 Ireland 16 Belgium Poland 5 Austria 3 UK 675 Source – As at April 2011, includes service companies

13. © Lloyd’s Regional update

14. © Lloyd’s Key developments in 2011 & Priorities for 2012 Uk & Ireland Key Developments in 2011  Established the first inwards broker programme for UK regional brokers.  Visited approximately 40 new coverholders around the UK  Lloyd’s presence for the first time at BIBA, AIRMIC and Expos (with market practitioners!)  Lloyd’s played a key role in the inception of the MGAA.  First Lloyd’s Event in Northern Ireland. Priorities for 2012:  MANAGING GENERAL AGENTS - develop and influence the progress of the MGAA  COVERHOLDERS – Relationship Management  PROFILE THE LLOYD’S BRAND – continue to generate high profile industry and general business interest in Lloyd’s to promote a better understanding of the Lloyd’s market  REGIONAL BROKERS/BROKER NETWORKS/CLUSTER GROUPS - continue to develop relationships with regional UK brokers either directly or via BIBA/IIB and to encourage more ‘traffic’ into Lloyd’s. For Irish Brokers to view the Lloyd’s Market as a real alternative to the local direct writers  RISK MANAGERS/CEDANTS/CLIENTS/STUDENTS - continue to develop relationships with risk managers/AIRMIC members to promote better understanding of the Lloyd’s market. To undertake educational initiatives to students and / or other interested audiences to raise understanding of Lloyd’s.  MANAGING AGENTS & LLOYD’S BROKERS - facilitate and support managing agents and Lloyd’s brokers in their initiatives in the UK & Ireland and in particular raise awareness of the UK regional market in Lloyd’s.

15. © Lloyd’s Key developments in 2011 & Priorities for 2012 Uk & Ireland Major Events 2012:  Inwards Broker/MGA programmes (coverholders are also welcome)  Broker Expos – Coventry and Weybridge  Regional Event – Meet the Market Day – involving local coverholders/service companies.  AIRMIC – Liverpool Conference and workshop; partnership programme - June  BIBA – Manchester Conference and fringe session - May  Ireland – Meet the Market Day 10 th May 2012 – Dublin  Ireland – Bloodstock/Class of Business Event  Ireland – Broker Networking Event - September

16. © Lloyd’s Key developments in 2011 & Priorities for 2012 Southern, Eastern Europe & Africa Key Developments in 2011  Market Trip to Turkey  Russia  New Representative in Israel  Market development & Events plan successfully delivered in the region Priorities for 2012:  Russia  Turkey  Strategy for Arab countries  Implementation of strategy for Sub-Saharan region & CEE countries Major Events 2012:  Re-insurance rendez-vous for CEE countries in Poland  CEO visit to Turkey & Spain  Regional event for Sub-Sahara  Country level Meet the Market events (Italy, Spain, Poland, Israel)

17. © Lloyd’s Key developments in 2011 & Priorities for 2012 Northern Europe Key Developments in 2011: Enhance presence and visibility  Opened Lloyd’s Benelux office in Rotterdam  More Coverholders established in Northern Europe (+37 last 20 months)  Demystifying Lloyd’s: EU Broker Access Roadmap in six languages; Class of Business and Networking Events  Launched Claims Workshops: introducing new claims management principles  Wording Repository for Binding Authority and Policy Wordings – German pilot launched  Launched the Lloyd’s/FERMA Professional Development Programme for risk managers Priorities for 2012: Focus on profiling Lloyd’s and adding value  Move office in Paris: visible, reachable, usable  Ensure continuity of Lloyd’s representation in Germany: introduce new country manager  Boost business opportunities in the Benelux Countries: Meet the market – mini Lloyd’s  Strengthen the Coverholder network in the Nordic countries: optimizing distribution  Explore market development opportunities in Finland: extending our horizon  Switzerland and France: regional networking events – going local  Promote Austria as regional Lloyd’s platform for Central Europe  Research Arctic risks for the shipping and drilling industry: be prepared for tomorrow

18. © Lloyd’s Key developments in 2011 & Priorities for 2012 Northern Europe Major Events 2012:  All countries: Class of Business (COB) events focusing on capacity demand and Lloyd’s expertise  France: AMRAE conference; regional networking events  Benelux: Meet the Market in Rotterdam  Germany: Baden Baden reinsurance week  Nordic Region: launch of Lloyd’s Arctic Risk Report  Switzerland: Regional COB and networking events  Chairman’s visits to Germany and France

19. © Lloyd’s Concluding comments

20. © Lloyd’s Concluding comments ● Coverholders are a key part of Lloyd’s distribution network ● We want to support you and your business ● We value your business & knowledge of your markets ● We welcome your feedback …Do make full use of the programme & networking opportunities

21. © Lloyd’s Coverholder Workshops

22. © Lloyd’s Coverholder workshops Workshop sessions: 10.40-12.15 ● Workshop 1 – Lloyd’s Branding, Marketing & Education (Room 2) - Stephen Moore, Manager, International Market Development - Matt Drage, Manager, Marketing Communications ● Workshop 2 – Supporting Technology (Room 4) - Adam Stafford, Head of Electronic Distribution Feedback session: 12.15-12.45 (Room 2,3)

23. © Lloyd’s Lloyd’s Key messages & Q&A Richard Ward, CEO

24. © Lloyd’s European Regulatory update Alastair Evans, Head, Government Policy & Affairs