© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Welcome to ReadyTalk Training.

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Agenda  ReadyTalk Audio Conferencing Basics  Conference Management  Conference Center Features  Hosting your Web Conference  Recording & Report Management  ReadyTalk Support

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Types of Conferences You shouldn’t need a degree in computer science to hold a web conference. Audio and Web Audio only Web only 1-866-740-1260 www.ReadyTalk.com 1-866-740-1260 www.ReadyTalk.com

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com ReadyTalk Conferencing Basics  Use any time without the need for reservations  Include up to 96 participants per conference  Phone Number is always the same  Unique, consistent access code and passcode for both audio and web  International toll-free calling  Conference Leaders will Enter Account Key

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com ReadyTalk Conferencing Basics Invite Participants  Provide date & time of conference call  Provide toll free conference phone number to US and Canada based participants  Provide your access code

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com ReadyTalk Conferencing Basics Managing Your Conference  * 1 - Dial out to connect a new participant to your conference call  * 2 – Record your conference for someone who cannot attend  * 8 – Allow a conference call to continue without you

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com ReadyTalk Conferencing Basics Managing Your Conference - Security  Set one time security code  * 4 – Lock your conference/*5 Unlock your conference  * # - to obtain a count of the number of call participants  * 9 – to Obtain a Roll Call of Participants  Use Web Moderator to view conference participants

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com ReadyTalk Conferencing Basics Managing Your Conference Experience  # # - Chairperson mutes all conference lines  9 9 - Chairperson Unmutes all conference lines  * 6 – Participant mutes their individual line  * 7 – Participant unmutes their individual line  * 0 – Ask for a private conversation with a conference operator

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Conference Center Features 1)Invitation Emails 2)Custom Registration 3)Reports 4)Manage Recordings 5)Podcasting

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Installation Go to www.readytalk.com First Time: you may need to load the Java plug-in, if not already installed. This is a one-time download Check your system requirements: Click on the browser check located under the participant login box.

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Java Browser Test Results System already has correct version of Java installed Click link to install the correct version of Java.

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Conference Rates Reservationless Audio: $0.05/min Web Conferencing: $0.10/min Recording: $0.05/minute Int’l Toll Free: Varies per Country Int’l Dial Out: Varies per Country

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Login  Go to www.readytalk.com  Participants login with the unique access code you provide them  Chairperson must enter their unique access code and passcode

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Choose to send your invitation, add it to your calendar, or edit it after previewing it Review Your Invitation

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com 1. Enter the email addresses of the participants you wish to invite OR 2. Upload a CSV file containing the email addresses of the participants you wish to invite OR 3. Use the preview screen to copy and paste into an email client such as Outlook Send Your Invitation

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Edit Participant Registration Create up to 5 custom registration fields to gather unique information about your participants

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Participant Experience  Audio  Dial the toll-free number  Enter the same 7-digit Access Code  Web  Go to www.readytalk.com  Click “Participant Login”  Enter the 7-digit Access Code  Type your information in the registration page  Provide online feedback after the conference concludes

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Web Conference Functionality  Integrated Audio and Web Controls  Present PowerPoint slides  Show specific applications (Excel, Word, Websites)  Show your entire desktop  Appoint a Co-Presenter to share presentation responsibility  Grant Control of your applications or desktop to another participant.  Create and manage conference recordings

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Conference Controls  Start Web Conference  Select Action Dropdown  Participants List  Conference Management  Phonebook  Options  Reports  Chat

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Participant List  Icons display each users connectivity  Telephone = audio participant  Computer = web participant  Hourglass = in lobby or dialing  Participant arrow dropdown list allows for chairperson to perform various actions:  Disconnect  Chat  Assign as Co-Presenter  Grant Control

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Conference Management Participant Management:  Dial: Allows the chairperson to dial out to participants and join them into the conference  Disconnect: Disconnect selected participants  Play Name: Allows the chairperson to play selected participant name

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Conference Management Chairperson Audio Functions:  Mute All: Mute all participants to block out background noise  Unmute All: Unmute participants  Operator: Dials out to an operator for assistance  Record: Records the web and audio portions of your conference  Listen Only: Places all participants in listen only mode  Continuation: Allows the conference to continue if the chairperson drops out  Lock Audio: Prevents additional participants from joining conference

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Conference Management Additional Features:  Phonebook: Allows access to a phone book for easy dialing of participants  Options: Allows the chairperson to change various conference parameters  Reports: Access to recordings

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Options  Chat: enables the chat window  Application Showing Slider: allows you to optimize for better performance  Entry Announcement: sets the announcement heard when participants join  Quick Start: allows conference to start before chairperson has joined

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Chat  Allows you to communicate and ask questions through the web interface  The chairperson can chat to co- presenters, a single participant, or the entire conference

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Show Desktop Mode  Share your entire desktop with participants  Chat is disabled by default  Participants’ displays are maximized  To stop this mode, select another Presentation Mode from the dropdown box, or end your conference

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Show Applications Mode  Show any application that is open (word documents, spreadsheets, websites, software)  Find application from in the selection box

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Grant Control  Grant Control of your desktop or applications to another participant  Grant Control from Select Action Dropdown or the Participant Action Arrow.

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Appoint a Co-Presenter  A chairperson can appoint a co-presenter to share responsibility  Multiple co-presenters can be appointed by the chairperson

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Showing Button  When showing applications, you will notice a “Showing” button on the window.  The “Showing” button allows you to manage your conference from multiple windows.

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Recording a Conference  Click the Record checkbox  Audio Conference must be started  The Recorder will appear in your participant list and you will hear “this conference is being recorded”  Click the Reports button to access and manage your recordings

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Manage Recordings  Play: This will play the recording using a Flash player  Download: Allows you to download the audio portion or both the audio and visual  Email: Allows you to e-mail the recording link to a participant  Rename: Changes the name of the recording

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Recording Player  The video portion is synchronized with the audio.  This allows you to fast forward or rewind while keeping the slides in sync with the audio.  Slides, desktop, and application sharing modes are all captured

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Recording Player  To browse:  Scroll horizontally through thumbnails on the player  Scroll vertically along a set of thumbnails on the left hand side of your screen

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com ReadyTalk Support Page http://support.readytalk.com  Look up International Toll-free numbers  Access our Help Guides  Contact ReadyTalk Customer Care  Manage your Recordings  Sign up for Training  Sign up for New Accounts  And more!

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Contact Us  Support: 800-843-9166 303-209-1600 Support@readytalk.Com  Sales: 800 846-9167 303 209-1601 Sales@readytalk.com  Address: 1598 Wynkoop Denver, CO 80202

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Audio Conference Invitation  Date and Time of conference (include time zone)  ReadyTalk Audio Conference Phone Number:  Toll-Free 866-740-1260 (for U.S. and Canada)  U.S. Toll number: 303-248-0285 (for international participants)  International Toll-free number: www.readytalk.com/support  Your 7-digit unique access code (same for Audio & Web access)  Optional Security Passcode

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Web Conference Invitation  Date and Time of conference (include time zone)  ReadyTalk URL: www.readytalk.comwww.readytalk.com  7-digit access code to enter in the “Participant Login”  Optional Security Passcode  Browser Check Information:  You should have your Web participants test their browser for compatibility with the ReadyTalk Web conferencing service: Browser Check link http://test.readytalk.comhttp://test.readytalk.com

© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Welcome to ReadyTalk Training.

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© 2007 ReadyTalk800.843.9167www.readytalk.com1598 Wynkoop, Denver, CO 80202www.readytalk.com Welcome to ReadyTalk Training.

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