1. Union Europea y servicios de gobierno digital: La agenda 2010 para la inclusion social y mejores servicios publicos Juan Gonzalez Mellizo European Commission - DG INFSO & MEDIA Unit H2- ICT for Government and Public Services 10 Noviembre 2008

2. Inclusive eGovernment Policy Context & EC activities in eGovernment eParticipation ePractice

3. Policy context – i2010 & the eGovernment Action Plan i2010 EC Policy framework aiming at accelerating the development of a sustainable, competitive, innovative & inclusive Information Society by: developing the single information space ensuring wider uptake & better use of ICT enabling an inclusive Information Society

4. Policy context – i2010 & the eGovernment Action Plan good practice sharing/exchange Preparatory Action InclusiveeGovernmentInclusiveeGovernmenteParticipationeParticipation MeasurementMeasurement EfficiencyEffectivenessEfficiencyEffectiveness eProcurementeProcurement eID (eIdentity) ‏ High Impact Services Services KeyEnablersKeyEnablers 5 Priority Objectives eGovernment Action Plan to support & deliver eGovernment Action Plan to support & deliver a focused set of actions for National Administrations & Commission with strong commitment of Member States Next milestone: Ministerial Conference, Sweden November 2009

5. European Commission actions & programmes in eGovernment Support Member States on the definition of EU policy areas (e.g interoperability, cross border issues) - coordination role Funding: ICTPSP programme: funding for Large Scale Pilots (Interoperability) Smaller Pilots (innovation) and Thematic Networks RTD programmes Others: eParticipation preparatory action, eTEN Coordination of good practice exchange actions Studies Legislation (DG MARKET, DG ENTR) – e.g Service Directive

6. The objective of PEPPOL is the EU-wide implementation of electronic public procurement enabling companies to respond to public procurements in any EU state. 8 countries involved Budget: 20 million EUR (50% cofunded by the EC, ICTPSP Programme) ‏ Duration: 3 year Example: eProcurement The PEPPOL project Example SME Public authority Country A Country B an SME in Country A submits a complete eDossier (including its eCatalogue) to a public authority in Country B. 2 Once awarded, contract is signed electronically. All invoices/payments are made electronically 3 1 A public authority in Country B publishes a call for tenders

7. Example: eID The STORK project … to make the tax declaration on line in country B where s/he is currently working (Country B is not far from Country A so s/he is commuting) ‏ … to get automatic and paperless reimbursement of health expenses incurred during the holidays in Country C … to get the pension rights from Country D (where s/he was working before for some years) on line D C B A A citizen living in Country A will be able with the eID…

8. Inclusive eGovernment

9. Inclusive eGovernment Rationale and focus Manchester Declaration (2005): " by 2010 all citizens, including socially disadvantaged groups, become major beneficiaries of eGovernment, and European public administrations deliver public information and services that are more easily accessible and increasingly trusted by the public, through innovative use of ICT, increasing awareness of the benefits of eGovernment and improved skills and support for all users ” Inclusive eGovernment User-centric: citizens, practicioners Focusing on Service Delivery Benefits througout whole value chain

10. Inclusive eGovernment Problem Area 30% EU population Socially Excluded / Disadvantaged  lean on PA services the most  use eGov the least Are fragmented have complex, multi-needs live in different environments (social/economic/geographical/cultural)‏ Delivery channels’ dynamics are complex and involve actors of multiple nature (PA, third, private sectors)‏ Multi-channel delivery is the ”way forward” Beneficiaries of the use of ICT througout value chain are also multiple (e.g. Practicioners, citizens, third and private sectors entities)‏ 70% of Inclusive eGovernment practices are delivered at the local and regional level

11. Inclusive eGovernment Activities at EU level Inclusive eGovernment Group of Experts MSs Identification of flagship initiatives throughout the EU Consultation exercise with stakeholders Funding: Pilots & Thematic Networks (ICTPSP programme) ‏ EU-study “Multi-channel Delivery Strategies and Sustainable Business Models for Public Services Addressing Socially Disadvantaged Groups”

12. Inclusive eGovernment examples Roma eHungary Centres The pilot project aims to expand Internet access to some of the most deprived and remote rural communities - particularly those with a high density of Roma populations - by creating a network of Roma eHungary points, with trained eCounsellors from the Roma community One-stop-shops in Cyprus An strategy plan has been prepared for establishing Citizen Service Centers (CSCs) all over Cyprus, aiming at providing multiple services from one point of contact/ location, thus offering citizens the convenience of meeting their requirements in one stop.

13. eParticipation

14. Some of the major political challenges in the EU Fighting the perceived democratic deficit, which requires a new relationship between politicians and citizens, and which is particularly challenging at EU level; Reconnecting citizens with politics and policy-making, e.g. with a view to the next European elections and sustaining citizens’ involvement beyond 2009; Reducing the complexity of decision-making and legislation processes in an enlarged EU of 27 countries, in addition to the increasing number of cross-border issues. Need to inform, involve and engage citizens – ICT can help

15. Turnout trends in European Elections

16. Ongoing eParticipation activities in DG-INFSO ICTPSP Programme – PEPNET project Thematic Network eParticipation Preparatory Action European Parliament called for the launch of a Preparatory Action in 2005. Initiative lasts for 3 years (2006 – 2008) (5 MEUR per year)‏ Aims to use innovative ICT tools in real situations (trials) to make it easier for people to participate in decision-making and to contribute to better legislation. 14 projects funded so far. 7 more to be negotiated by end of 2008.

17. eParticipation Preparatory Action: overall objectives improvements of the legislative decision-making process and its outcomes can be achieved, and at the same time, enhance the participation of the public in the decision-making process amongst others through improved interaction with decision-makers. both topics, legislation and public participation, are relevant at EU, Member State and local level to demonstrate concrete cases where, with the help of modern ICT tools and applications:

18. Visualisation of arguments, dialogues and impacts of legislation Tools to assess costs and benefits of proposed or adopted legislation Tools to reduce complexity of legislation in order to improve access to its content by non-specialists Possible ways to organise and structure legislative information, thus improving use and content access, through e.g. standardisation and harmonisation techniques. Citizen-driven initiatives, based on social networking technologies (e.g. web2.0, etc)‏ ePetitions eParticipation Preparatory Action: work programme objectives

19. eParticipation: project examples VEP - The objective of the project is to successfully create a public room – the Virtual European Parliament - for debate between citizens (young citizens) and decision makers (i.c. MEP’s) in EC synchronized with the activities in the real European parliament and follow the decision making VOICE EU - platform facilitates a constructive dialogue between citizens and their elected representatives at EU level in the area of consumer protection (whose legislation is hardly comprehensible for many consumers and raises a multitude of questions) eCommittee: provides citizens with the opportunity to follow issues in the European Parliament's Environment Committee and to interact with MEPs. The focus will be on climate change

20. Analysis of the projects

23. ePractice

24. Mission & Target Audience ePractice is a web 2.0 based good practice exchange portal where eGovernment, eInclusion and eHealth professionals can meet, share and learn from real-life experience. Current statistics: More than 14.000 registered users More than 50.000 unique visitors per month Almost 1000 good practices from 46 different countries

25. ePractice.eu Portal Features Cases News Events Library Factsheets People Workshops TV Blogs Communities Journal Sections Tools & Services Search Tags Kudos Ratings Comments Contribute

26. ePractice success factors New way to create CONTENT The owners of the portal are its users Power is not to own, but to SHARE the information The contents and services are FREE 1) Web 2.0 not a trend but a reality 2) Combined approach · on-line / off-life · Knowledge base (static) / Exchange platform (dynamic)‏ · Real life cases / academic input, articles

27. 3) Flexibility as a key factor for success in creating, growing and keeping alive a User–driven Community Community participants to lead the process and express their views through formal and informal channels 4) Powerful dissemination channel (for free) 5) Encouragement of active membership Peer recognition program (“Kudos”) Marketing campaigns Inactive users removed periodically ePractice success factors

28. eProcurement Measurement eParticipation and eDemocracy Social Comuting for public services 2.0 Open source software for eGovernment eGovernment city’s forum SEISnet - Shared Environmental Information System Inclusive eGovernment forum … ePractice Communities

29. epractice.eu: meet > share > learn

30. Knowledge base

32. ePractice: challenges ahead Platform will be upgraded Integration with other platforms Real degree experience exchange in ePractice to be measured The language issue

33. Thank you