1. What are your Key IS/IT Issues? zBreak into fives zFrom your own experiences select some key IT issues in terms of: ya) what is good about IT - positive experiences yb) what is bad about IT - negative experiences yc) what is the most important IT issue for business?? zNow prioritise these in terms of importance

2. Top Issues in IS/IT Management - Galliers (1994) 1) Improving IS Strategic Planning4= 2) Data as a Corporate Resource9 3) Managing Distributed Systems1 4) Security and Control16 5) Business Process Redesign2 6) IS for Competitive Advantage6 7) Developing an Information Architecture10 8) DSS13 9) Telecommunications20 10) Organisational Learning8 11) Measuring IS Effectiveness4= 12) Quality of Software Development3 13) Role and Contribution of IS7 ProblematicImportance

3. The Ten Most Critical Issues - Pervan (1998) z1) Using IS for competitive advantage z2) Building a responsive IT infrastructure z3) Making effective use of the data resource z4) Measuring IS effectiveness and productivity z4) Developing and implementing an information architecture z4) Facilitating/managing executive and decision support systems z7) Improving the effectiveness of software development z8) Facilitating organisational learning z9) Facilitating and managing business process design z10) Establishing effective disaster recovery capabilities

4. IS Issues MBA Class 2000 Group A Technology Management Strategic Management Information Systems Development People & Management - Globalisation + immediate response + environmental (cut paper) + better decision making + cost savings + consistency, uniformity + training costs - interdisciplinary management - Accessibility of information + access complex, data and knowledge + space saving, speed, efficiency + loss of human contact - information overload - IT sophistication - become data processors not managers - acceptance by the ‘old school’ - inhuman systems - labour redundancy - High cost - changing technologies - risk of over-reliance on technology - distracts from real issues - integration (expense) - Power over the hierarchy - rigidity of systems - dumb to intelligent systems -

5. IS Issues MBA Class 2000 Group B Technology Management Strategic Management Information Systems Development People & Management Security/hackers - incompatible systems - systems go wrong - obsolescence - virus attacks - Business efficiency + faster communications (less paperwork) + automation + on-line market places + risk - database marketing + cost - reduce flexibility +/- technology led - up to date information + sharing across geographical areas + virtual crime - Confidentiality - email/chat, emotions - information overload - better communication + routine tasks, automate +/- reduced privacy - training needs, costs - social interaction failure - replaces people - pornography - distortion of human life - Inaccuracy and errors - software changes, instability - on-line multi-user dungeon (MUD)

6. Key Issues, MBA 2000 Individuality versus Uniformity Value Added to Business from IT - how do you measure Cost/Benefit Balance What’s coming next? Future Flexibility The User experience - Friendly Systems - Ease of Use security, confidentiality, systems integrity, Viruses and backup Disaster Recovery - too reliant on IT Prioritised IS Strategy - Appropriate for Business Knowledge capture, access and transparency Defining Information Requirements Awareness of the IT needs of the organisation New Skills Training

7. Current Issues 1998 (Information Week) zWeb Reference: www.techweb.com/wire/special/0398iweekuk.html What Issues Matter? Technology Issue Business Issue 1. Reliability of installed systemsUse IT to improve customer service 2. Ease of useUse IT to streamline business processes 3. Quality of developed applicationsContribute to overall financial performance 4. On-time delivery of new systemsUnderstand and meet ext customer needs 5. Cost reductionUse IT to improve product development 6. Organising and utilising dataCreate a marketing advantage 7. Effectiveness trainingImprove distribution of products/services 8. Cross-departmental integrationIncorporate IT in new products/services 9. Feedback from internal customersCompetitive breakthroughs 10. Intranet developmentNew Revenue streams