1. ENTERPRISE RESOURCE PLANNING(ERP) system

2. LEARNING OUTCOMES
Compare core enterprise resource planning components and extended enterprise resource planning components
Describe the three primary components found in core enterprise resource planning
Describe the four primary components found in extended enterprise resource planning systems
Explain the business value of integrating supply chain management, customer relationship management, and enterprise resource planning systems

3. ENTERPRISE RESOURCE PLANNING
Enterprise resource planning – integrates all departments and functions throughout an organization into a single IT system (or integrated set of IT systems) so that employees can make enterprisewide decisions by viewing enterprisewide information on all business operations

4. ENTERPRISE RESOURCE PLANNING

5. CORE AND EXTENDED ERP COMPONENTS
Core ERP component – traditional components included in most ERP systems and they primarily focus on internal operations
Extended ERP component – extra components that meet the organizational needs not covered by the core components and primarily focus on external operations

6. CORE AND EXTENDED ERP COMPONENTS

7. CORE ERP COMPONENTS Three most common core ERP components
Accounting and finance
Production and materials management
Human resource

8. Accounting and Finance ERP Components
Accounting and finance ERP component – manages accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management

9. Production and Materials Management ERP Components
Production and materials management ERP component – handles the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control

10. Human Resource ERP Component
Human resource ERP component – tracks employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities

11. EXTENDED ERP COMPONENTS
Extended ERP components include:
Business intelligence
Customer relationship management
Supply chain management
E-business

12. E-Business Components
E-business components include e-logistics and e-procurement
E-logistics – manages the transportation and storage of goods
E-procurement – the business-to-business (B2B) purchase and sale of supplies and services over the Internet

13. ERP VENDOR OVERVIEW
SAP boasts 20,000 installations and 10 million users worldwide
ERP solutions are growing because:
ERP is a logical solution to the mess of incompatible applications that had sprung up in most businesses
ERP addresses the need for global information sharing and reporting
ERP is used to avoid the pain and expense of fixing legacy systems

14. ERP VENDOR OVERVIEW

15. ERP Vendor Overview
SCM and CRM market overviews

16. ERP SOFTWARE Successful ERP projects share 3 attributes Overall fit
Off the rack
Off the rack and tailored to fit
Custom made
Proper business analysis
Successful companies spend up to 10 percent of the project budget on a business analysis
Solid implementation plans
A plan is needed to monitor the quality, objectives, and timelines

17. ERP BENEFITS AND RISKS Common ERP benefits
Integrate financial information
Integrate customer order information
Standardize and speed up manufacturing processes
Reduce inventory
Standardize human resource information

18. ERP BENEFITS AND RISKS

19. THE CONNECTED CORPORATION
SCM, CRM, and ERP are the backbone of e-business
Integration of these applications is the key to success for many companies
Integration allows the unlocking of information to make it available to any user, anywhere, anytime

20. THE CONNECTED CORPORATION
Many companies purchase modules from an ERP vendor, an SCM vendor, and a CRM vendor and must integrate the different modules together
Middleware – several different types of software which sit in the middle of and provide connectivity between two or more software applications
Enterprise application integration (EAI) middleware – packages together commonly used functionality which reduced the time necessary to develop solutions that integrate applications from multiple vendors

21. THE CONNECTED CORPORATION
General audience and purpose of SCM, CRM and ERP

22. THE CONNECTED CORPORATION
Data points where SCM, CRM, and ERP integrate

23. THE CONNECTED CORPORATION
At the heart of all ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system

24. THE CONNECTED CORPORATION
ERP systems automate business processes

25. THE FUTURE OF ERP
Lines between SCM, CRM, and ERP will continue to blur
Internet – continue to help organizations integrate data and process across functional departments
Interface – customizable employee browsers
Wireless technology – support a mobile workforce

26. OPENING CASE QUESTIONS Campus ERP
How could core ERP components help improve business operations at your college?
How could extended ERP components help improve business operations at your college?
How can integrating SCM, CRM, and ERP help improve business operations at your college?
Which component would you recommend your college implement if it decided to purchase an ERP component?

27. COLLABORATION SYSTEMS With ERP

28. LEARNING OUTCOMES
Identify the different ways in which companies collaborate using technology
Compare the different categories of collaboration technologies
Define the fundamental concepts of a knowledge management system

29. LEARNING OUTCOMES
Provide an examples of a content management system along with its business purpose
Evaluate the advantages of using a workflow management system
Explain how groupware can benefit a business

30. OPENING CASE QUESTIONS
How can a team of college students use a workflow management system to complete a group project?
If your college wanted to implement a groupware system, what would be its primary purpose?

31. TEAMS, PARTNERSHIPS, AND ALLIANCES
Organizations create and use teams, partnerships, and alliances to:
Undertake new initiatives
Address both minor and major problems
Capitalize on significant opportunities
Organizations create teams, partnerships, and alliances both internally with employees and externally with other organizations

32. TEAMS, PARTNERSHIPS, AND ALLIANCES
Collaboration system – supports the work of teams by facilitating the sharing and flow of information

33. TEAMS, PARTNERSHIPS, AND ALLIANCES
Organizations form alliances and partnerships with other organizations based on their core competency
Core competency – an organization’s key strength, a business function that it does better than any of its competitors
Core competency strategy – organization chooses to focus specifically on its core competency and forms partnerships with other organizations to handle nonstrategic business processes

34. TEAMS, PARTNERSHIPS, AND ALLIANCES
Information technology can make a business partnership easier to establish and manage
Information partnership – occurs when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer
The Internet has dramatically increased the ease and availability for IT-enabled organizational alliances and partnerships

35. COLLABORATION SYSTEMS
Collaboration solves specific business tasks such as telecommuting, online meetings, deploying applications, and remote project and sales management
Collaboration system – an
IT-based set of tools that supports
the work of teams by facilitating
the sharing and flow of information

36. COLLABORATION SYSTEMS
Two categories of collaboration
Unstructured collaboration (information collaboration) - includes document exchange, shared whiteboards, discussion forums, and
Structured collaboration (process collaboration) - involves shared participation in business processes such as workflow in which knowledge is hardcoded as rules

37. COLLABORATION SYSTEMS
Collaborative business functions

38. COLLABORATION SYSTEMS
Collaboration systems include:
Knowledge management systems
Content management systems
Workflow management systems
Groupware systems

39. KNOWLEDGE MANAGEMENT
Knowledge management (KM) – involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions
Knowledge management system (KMS) – supports the capturing and use of an organization’s “know-how”

40. Explicit and Tacit Knowledge
Intellectual and knowledge-based assets fall into two categories
Explicit knowledge – consists of anything that can be documented, archived, and codified, often with the help of IT
Tacit knowledge - knowledge contained in people’s heads

41. Explicit and Tacit Knowledge
The following are two best practices for transferring or recreating tacit knowledge
Shadowing – less experienced staff observe more experienced staff to learn how their more experienced counterparts approach their work
Joint problem solving – a novice and expert work together on a project

42. Explicit and Tacit Knowledge
Reasons why organizations launch knowledge management programs

43. KM Technologies Knowledge management systems include:
Knowledge repositories (databases)
Expertise tools
E-learning applications
Discussion and chat technologies
Search and data mining tools

44. KM and Social Networking
Finding out how information flows through an organization
Social networking analysis (SNA) – a process of mapping a group’s contacts (whether personal or professional) to identify who knows whom and who works with whom
SNA provides a clear picture of how employees and divisions work together and can help identify key experts

45. CONTENT MANAGEMENT SYSTEMS
Content management system (CMS) – provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment
CMS marketplace includes:
Document management system (DMS)
Digital asset management system (DAM)
Web content management system (WCM)

46. CONTENT MANAGEMENT SYSTEMS
Content management system vendor overview

47. WORKFLOW MANAGEMENT SYSTEMS
Work activities can be performed in series or in parallel that involves people and automated computer systems
Workflow – defines all the steps or business rules, from beginning to end, required for a business process
Workflow management system – facilitates the automation and management of business processes and controls the movement of work through the business process

48. WORKFLOW MANAGEMENT SYSTEMS
Messaging-based workflow system – sends work assignments through an system
Database-based workflow system – stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document

49. GROUPWARE SYSTEMS
Groupware technologies

50. GROUPWARE SYSTEMS
Groupware – software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing

51. COLLABORATION TRENDS
is the dominant form of collaboration application, but real-time collaboration tools like instant messaging are creating a new communication dynamic
Instant messaging - type of communications service that enables someone to create a kind of private chat room with another individual to communicate in real-time over the Internet

52. COLLABORATION TRENDS
Instant messaging application

53. CLOSING CASE ONE DreamWorks
How can knowledge management be increased by using a product such as Halo?
Why would a company like DreamWorks, that is not IT focused, be interested in collaboration technology?
What are a few of the security issues surrounding this type of technology?