1. Traffic Incident Management Operational Services Viki Watson, Principal Advisor (Incident Management)

2. Traffic Management Centres ITS Devices & STREAMS 131940 phone service Other Information sources 1 Incident Occurs 2 Incident Detected 3 Incident Verified 4 Response Despatched 5 Response Arrives 7 Site Investigated 6 Traffic Diverted 8 Incident Cleared 9 Normal Traffic M Monitor

3. Traffic Response Units Quick Clearance Services Emergency Call-Out (RAMC) Managed Motorways Incident Response Satellite Depots Planned Incidents (MUTCD) 1 Incident Occurs 2 Incident Detected 3 Incident Verified 45 Response Arrives 7 Site Investigated 6 Traffic Diverted 8 Incident Cleared 9 Normal Traffic M Monitor Response Despatched

4. Footage supplied courtesy of RACQ Video to be inserted here!

5. 1 Incident Occurs 2 Incident Detected 3 Incident Verified 45 Response Arrives 7 Site Investigated 6 Traffic Diverted 8 Incident Cleared 9 Normal Traffic M Monitor Response Despatched Site Management Normal Traffic Inner Cordon Outer Cordon Call Out End of Traffic

6. 131940 (web and phone) Variable Message Signs Variable Speed Limit Signs/Lane Use Mgmt SMS Major Incident Reports 1 Incident Occurs 2 Incident Detected 3 Incident Verified 45 Response Arrives 7 Site Investigated 6 Traffic Diverted 8 Incident Cleared 9 Normal Traffic M Monitor Response Despatched Traveller Information

7. Current Initiatives TIMS Effectiveness audit to inform future planning CCTV Standard & Strategy Roadworker Safety Breakdown Safety Strategy  Glovebox Guide  Yellow Ribbon Road Safety Week EVP

8. Learnings from Previous Trials HVRU CCTV on TRU

9. Key Messages Relationships Roles and responsibilities Resources and location Communication Cooperation Duty of care to TMR officers, rescuers and road users