1. The DLA and Action plans Lars Tveit, KS

3. Common factors for all municipalities… Municipality strategi DLACapacityContext Prorities of the municipality Resources to solve the tasks What is expected from ICT Define the main areas of focus for service development and direction… How will ICT on a higher level contribute to solve the challenges Resources and competencies needed to enshure that ICT will fill its role and deliver in accordance to DLA Hvordan integrere struktur med andre resurser for å utvikle og optimalisere kapasitet…

4. Citizen focus  Focus on the citizen  Focus on services versus departments  Harmonisation of the service delivery units  User experience and interaction

5. Elements to consider in developing the DLA The DLA identifies the potential value of how to utilize ICT The DLA must visualise a long term commitment and focus A good DLA focuses on how to succeed with the service deliverables - Internally - Externally

6. The DLA must support national directives –eNorge 2009 –Stortingsmelding 17 – ”Eit informasjonssamfunn for alle” –Stortingsmelding 19 –eKommune 2012- lokal digital agenda These documents are important in terms of defining the ICT ambitions on a national level for public sector… National preconditions…

7. Increased quality of service Participation in the information society for all Ingreased productivity, free resources and increased welfare Better and more acceccible services through digital public services 24 hours a day High focus on information security for the citizen Increased digital collaboration between municipalities and other levels of public sector and private sector National documents defines the following key areas

8. Overall targets and vision for the DLA Establish a vision for the municipality and/or region Define concrete targets. For example: –Effective and services for the future –Higher degree of availability, better services and efficient collaboration –Inclusive online services –Make avilable to the citizen relevant personal information –Information security –Social inclusion –Environment –Etc….

10. A strategic part This document describes the long term vision and strategy of the municipality or region. Defines what areas have definite priority and focus. In a regional context it defines the shared strategic intent with the collaboration. A action oriented part This document is the actionplan that defines the projects and initiatives that is needed i order to comply with the strategic DLA document. Main structure of a DLA

11. Case examples of DLA in Norway Case examples of DLA in Norway

12. Shift of trends From internal focus and use… From technology and system… From suppllier of techonolgy From administrative focus From fragmented responsibility From «silo» thinking From independent solutions to citizen and society focus to solutions and needs to partnership to a political tool for developing pubic sector services to citizens and society to «corporate» strategy to cross platform services to integration and architecture

13. Summary Ensure an updated DLA The DLA must be brief, complete and business oriented Connect good service deliveries with ICT to utilize those opportunities that exists within the service areas Use business minded thinking to explore opportunities to drive strategic innovative thinking Invest in interrelation communication skills Keep the DLA alive through strategic meetings on a regular basis

14. The action plan

15. Shared areas of focus To move from words to action Strengthen a mutual collaboration Influences budget processes Influences the portfolio of projects

16. Target goals… SMARTSSMARTS PESIFFIC EASUARABLE CCEPTABLE EALISTIC IMEFRAME IMPLE

17. The individual municipality must ensure satisfactory financial resources to achieve set goals Strong focus on gains realization –Financially –Society –Quality and Reputation Shared areas of focus

18. Case example on action plans… Case example on action plans…