1. 1 International SOS Membership Helping you manage your health & security risks abroad INSERT YOUR COMPANY LOGO HERE ON EVERY PAGE

2. 2 PRESENTERS NAME INSERT PRESENTERS PHOTO HERE

3. 3 International SOS membership: what’s in it for you Services available to you Pre-travel During travel or assignment In an emergency Q&A - learn more about how your membership can assist you Why are we all here today?

4. 4 EVENT RESPONSE Post-incident Incident Pre-incident RISK MANAGEMENT Post-incident Incident Pre-incident International SOS Membership Managing your travel risks

5. 5 Global Infrastructure A network that works for you 27 assistance centres 35 clinics > 1 million cases 16,000+ medical evacuations Global information centre 6 regional security centres 90+ languages supported 68,000+ certified providers 50+ million bookings annually

6. 6 International SOS Membership Pre-departureTravel or AssignmentEmergency Prepare. Educate. Acknowledge.Assist. Inform.Advise. Recommend. Act. Helping you manage your travel risks

7. 7 International SOS Membership Before you leave, prepare yourself Consider: Does your destination have high medical or security risks? Is your destination in a remote area? Are there multiple destinations on your trip? Are you currently taking medication or have a health issue? Have you ever been to this destination before? Do you speak the local language? Is there an active medical or security alert on your destination or on a leg of your journey?

8. 8 LOW MEDIUM MODERATE VARIABLE HIGH EXTREME LOW Indicate: Standard of local medical care Risk of serious infectious diseases Medical risk can vary within country Major cities may have lower risk Remote areas may have higher risk Beware of your risk exposure Before you leave, prepare yourself Take precautions: The higher the risk, the more precautions you should take before and during your trip.

9. 9 LOW MEDIUM MODERATE VARIABLE HIGH EXTREME LOW Beware of your risk exposure Before you leave, prepare yourself When preparing for travel, consider not only the risk map, but also how often you travel. LowModerateHighExtreme Frequent traveller (>4 trips a year) Visit website Sign up for email alerts Visit website Sign up for email alerts Call assistance centre for a travel brief Visit website Sign up for email alerts Call assistance centre for a travel brief Visit website Sign up for email alerts Infrequent traveller (<4 trips a Year) Visit website Sign up for email alerts Call assistance centre for a travel brief Visit website Sign up for email alerts Call assistance centre for a travel brief Visit website Sign up for email alerts Call assistance centre for a travel brief Visit website Sign up for email alerts

10. 10 www.internationalsos.com International SOS Membership Prepare yourself before travel

11. 11 International SOS Membership Prepare yourself before travel Find out about: Medical Alerts Security Alerts Pre trip medical advice Vaccinations Medical Risk Rating Emergency contact numbers Cultural tips Voltage and plug information Weather Sign up for: Medical Alerts Security Alerts Alerts specific to your travel itinerary

12. 12 International SOS Membership Prepare yourself before travel

13. 13 Prepare yourself before travel Disease outbreaks Extreme weather Road and rail infrastructure problems Airlines strikes and other industrial action Heightened security at check points Terrorism threats Problems or limitations of medical infrastructure International SOS Membership

14. 14 Member Tips: Always carry your International SOS card in your wallet. You can call us reverse charges, if necessary. Add International SOS to your mobile phone contact list along with your membership number. Call us anytime, anywhere at any of our assistance centres around the world Sydney +61 2 9372 2468 Singapore +65 6338 7800 Philadelphia +1 215 942 8226 London +44 20 8762 8008 Client Name Membership Type Membership Number International SOS Membership Prepare yourself before travel Save our assistance centre number to your mobile now: Sydney +61 2 9372 2468 | Singapore +65 6338 7800

15. 15 Membership App Gives you what you need to make the most of your membership provides you easy access to our assistance centres and wider global network to support you wherever you are keeps you informed of developments at your location BlackBerry OS 4.5 and higher iPhone iOS 4 and higher Android 2.1 and higher

16. 16 Remember membership number when you log out Enter membership number to log in Introductory video to learn about membership and the App

17. 17 International SOS Membership Your pre-departure medical & security checklist Visit the International website www.internationalsos.com and review destination medical & security information Review the vaccinations I require for my destination Sign up for email alerts Call the International SOS assistance centre for a travel brief Have an International SOS membership card in my wallet Program the International SOS assistance centre number into my mobile phone Download the membership app to my Smartphone

18. 18 Hotel Referral Directions Doctor Referral Lost Wallet Travel-related infections Threats Tooth Ache Can I drink the water? Flu Lost Wallet Coups Civil Unrest Routine issues Extreme Weather Can I use the local taxis? Typhoid Fever Diarrhea Air Quality Rural Isolation Language and cultural barriers Vehicle Accidents Airline Delays Common Travel Problems Immigration & Visas Medical Illness Assist. Inform. Staying safe and healthy

19. 19 Staying safe and healthy 24/7 advice and assistance through 27 assistance centres – medical, security and general travel Medical & security information through online country and city guides, security forecasts Automatic medical and security email alerts while travelling Access to developed standard medical care through 32 International SOS clinics Referrals to qualified network of medical and logistical assistance providers Access to emergency medical records General & emergency medical assistance

20. 20 In an emergency International SOS will: Arrange an ambulance Pay medical fees when approved Monitor your condition and give advice Evacuate you to a center of medical excellence Evacuate you to a safe area Help with your family Handle logistics associated with fatalities

21. 21 24/7 decision and crisis management support Activation of Crisis Centre Deployment of International SOS staff on site for emergencies and emerging situations Help to identify all employees in affected locations End to end operational and logistical management of medical or security evacuations stages Hospitalisation and medical monitoring Liaising with family and employer Follow through and return to work assistance In an emergency

22. 22  Darryl found unconscious by colleagues  Experiences seizure on way to ER in Moscow  Incorrect diagnosis and inadequate medical care  Darryl flown to London under supervised care  Wife and children flown from Sydney to be with him  Undergoes three critical surgeries in London  Repatriated via air ambulance to Toronto  Full recovery made Recovering from a stroke International SOS membership provides access to superior health providers and logistics services that saved Darryl’s life Darryl has a stroke while on business trip to Moscow. Jane, his wife calls International SOS assistance centre for help >> Service: International SOS membership Location: Moscow, Russia

23. 23  Logged into member section on International SOS website  In country guide to health & safety issues  Clear guidance as women traveller  Two months prior received vaccinations  Pre-travel briefing from assistance centre  Advice on hotels, drivers and local logistics  Onsite usage of membership app for BlackBerry Travel to difficult region made easier with pre-trip assistance and guidelines issued through the Intl.SOS website and assistance centres Brisbane based lawyer needed assistance to plan her first trip to Papua New Guinea>> Service: International SOS membership Location: Port Moresby, PNG Pre-travel advice to difficult places

24. 24  Assistance centre answered call within 20 seconds and put him through to English speaking physician  Appointment scheduled on same day with English speaking medical staff  Diagnosis resulted in penicillin allergy detection  Prescription and medication issued  With traveller’s permission and Intl.SOS’ recommendation, flights postponed for return journey to manage risk of further complications Access to high quality medical assistance and care while abroad and peace of mind that someone is available in local language to assist New Zealand based marketing director falls ill during week long trip to Paris >> Service: International SOS membership Location: Paris, France Treating a throat infection abroad

25. 25 THANK YOU Enter your email address here 24/7 ASSISTANCE CENTRE Sydney +61 2 9372 2468 Singapore +65 6338 7800 www.internationalsos.com No matter how small your concern may feel, when in doubt, call International SOS for support.