1. 30 th MarchTechnicians Conference 2009

2. 30 th MarchTechnicians Conference 2009 Presentation A Penny Patterson LB Havering

3. 30 th MarchTechnicians Conference 2009 Presentation B Brian Durrant CEO LGfL

5. Transforming Teaching and Learning through ICT A Systemic Approach Creating a Learning Infrastructure for a World-City Brian Durrant Chief Executive London Grid for Learning Trust

7. CEO Brian Durrant PA Leeanne O’Connor L2tICT Project Content Manager David Mason Operations Manager Ian Lehmann Finance Manager/ Admissions Business Operations Manager Shamaila Ahmedi London Grid Ltd L2tICTProject Officers and reference group Bronwyn French Penny Patterson Stewart Smith Editorial Board Consultant Ray Collins LGfL ORGANISATIONAL STRUCTURE Membe r LAs LGfL Trust Executive Board Technical Steering Group Portal Development Group Curriculum Consultants Shirley Barton Matthew Cornish Jo Dilworth Pippa Dorman Ali Goucher Mina Patel Nigel Penstone Helen Sharpe Bob Usher Learning Platforms Manager Chris Wood Secretarial Support Debbie Aruliah North Sector Group South Sector Group West Sector Group East Sector Group Finance Assistant/ Admissions Business Support Officer Elaine O’Brien MLE Implementation Group Technical Support Consultant Robert Ansell 14 – 19 Content Developer Drew Tibble Commercial Director Gordon Ballantyne Web Editor / Developer and Technical Consultant David Sztypuljak Accounts and Secretarial Assistant Roshan Alibhai

8. What is the purpose? Aggregated procurements Pooled and shared expertise Services that meet schools’ needs Learning platform

9. What is the purpose? Aggregated procurements Pooled and shared expertise Services that meet schools’ needs Learning platform Premium content Innovative projects Safeguarding pupils

10. What is the Vision? Transformation & attainment… Embedding ICT

11. Embedding ICT in schools – why? New technology is the new literacy –Failing to equip young people as mature ICT users…. is to fail them –It isn’t new anymore

12. Embedding ICT in schools – why? New technology is the new literacy - and it isn’t new anymore - but still unexploited in many classrooms!

14. From 1869 to 2009 classrooms moved from this…..

15. To this…..2009…..

16. Piccadilly Circus 1869…..

17. London 2009…..

19. Embedding ICT in schools – why? New technology is the new literacy To empower teachers To transform the way children learn To raise attainment ……and enhance life-chances To engage with young people in a medium in which they are embedded To foster innovation To grow a knowledge economy

20. Embedding ICT in schools – How? Vision (e.g. why broadband?)

21. Embedding ICT in schools – How? Vision Planning- including curriculum planning

22. Embedding ICT in schools – How? Vision Planning Resources Training – what training?

23. Embedding ICT in schools – How? Vision Planning Resources Training – skills AND pedagogy And the missing ingredient……. Training for Leadership

24. Embedding ICT in schools – How? Vision Planning Resources Training – skills AND pedagogy Training for Leadership Communication –information –evangelism…. –drip,drip,drip….

25. Embedding ICT in schools – How? Vision Planning Resources Training – skills AND pedagogy Training for Leadership Communication Mentors www.consultants.lgfl.netwww.consultants.lgfl.net Best practice www.videos.lgfl.netwww.videos.lgfl.net

26. Any questions? brian.durrant@lgfl.org.uk

27. Working together for schools Leading with ICT…

28. 30 th MarchTechnicians Conference 2009 Penny Patterson Laptop on Stage. Paul - Presentation does run on the RS Dell but crashes GFX2 Presentation C

29. 30 th MarchTechnicians Conference 2009 Presentation D Stewart Smith LB Brent

30. Data Issues: Brent Heads ICT Steering Group 06-03-09 Brent Heads’ ICT Steering Group 06-03-09 Data Issues

31. Data Issues: Brent Heads ICT Steering Group 06-03-09 Agenda Introduction Some of the main questions Part 1: Data Security –Some issues –Securing Personal Data Part 2: The Connected Future –Some Issues –Data Sets AOB

32. Data Issues: Brent Heads ICT Steering Group 06-03-09 Some of the Main Questions Why Automated Collection? What is collected and when? Why is it collected by Chesterfield House? Why is it collected by Fronter? Why is it collected by London Grid for Learning(Atom Wide)? What does a school need to do to comply with the Data Protection Act? Why the need for regular school audits?

33. Data Issues: Brent Heads ICT Steering Group 06-03-09 Part 1: Data Security

34. Data Issues: Brent Heads ICT Steering Group 06-03-09 Some issues seen in some schools File servers stored in unlocked offices e.g.. Poor data backup arrangements e.g… Subsets of data available on websites in Excel Subsets of data taken out of school on unencrypted USB Keys Full data sets taken out of school on laptops not password protected or encrypted Remote access to school admin servers via insecure software e.g. PCAnywhere Inaccurate MIS data

35. Data Issues: Brent Heads ICT Steering Group 06-03-09 Data Security - DOs Strictly limit access to personal data to those who need it to do their jobs. Tailor the subset of data which users can see, to that required to do their job. Enforce the use of strong passwords that contain both numbers & capital letters. Enforce regular password changes that do not allow users to reuse old passwords. Regularly review users & rights to ensure that these reflect job needs, that they are current & correct. Do ensure that remote access to the school network is limited & that connections are encrypted. Limit & control the personal data that is taken from the school on portable devices (Memory sticks, PDAs, Laptops etc.) Ensure that all personal data that is taken out of the school is in encrypted form. Ensure that personal & other data is regularly backed up & that a copy is securely stored off-site wherever possible. Ensure that all file servers that contain personal data are in a secure, normally locked location. Ensure that PCs that have regular access to personal data through the logged in user are provided with a password protected screensaver

36. Data Issues: Brent Heads ICT Steering Group 06-03-09 Data Security – DON’Ts Allow remote access to fileservers using products such as PCAnywhere or Microsoft’s Remote Desktop Connection software. Post spreadsheets containing personal data without individual password protection on public facing web sites. Post children’s photos on school websites without ensuring that no personal details are present in the file name or metadata. Do not allow children’s photos to be downloadable from school web sites by right-clicking the image. Allow remote access to file servers from “Any IP Address” without strictly limiting the range ports that are opened.

37. Data Issues: Brent Heads ICT Steering Group 06-03-09 Data Security Audit Where do I start? Carry out a regular data security audit Are you registered with the Information Commissioners Office – is your registration up to date? www.ico.gov.uk There is a wealth of information on this site On the audit trail check the dos and don’ts If your registration is not up to date and/or you are not doing a regular audit, and responding to its findings, it is unlikely that you are compliant with the act

38. Data Issues: Brent Heads ICT Steering Group 06-03-09 LGfL Secure and Remote Access –Secure Remote Access costs £60 pa per concurrent user. –Secure Remote Access allows access to school networks for users who want to connect remotely from anywhere within the LGfL network or via the Internet through standard web browser clients. –It is secure and encrypted

39. Data Issues: Brent Heads ICT Steering Group 06-03-09 Securestore – Secure and Remote Storage Secure, encrypted data storage Automated, prescheduled and on demand backups A minimum 1 month backup history Easily upgradeable storage space Quick and simple data restoration Uses existing broadband connection overnight, keeping costs down 50GB + 1 Server licence costs £450pa

40. Data Issues: Brent Heads ICT Steering Group 06-03-09 Part 2: The Connected Future

41. Data Issues: Brent Heads ICT Steering Group 06-03-09 Some Issues MLE Integration SIF Groupcall USO StaffMail LondonMail

42. Data Issues: Brent Heads ICT Steering Group 06-03-09 Data Sharing (1) The Connected Future sees a number of information systems both inside & outside school sharing data. Data security is paramount & systems need to exchange data over an encrypted channel. Data elements need to be in a consistent, standard form & need to be present in Schools’ MIS e.g. MLE integration and various data sets Standardised data exchange protocols are required.

43. Data Issues: Brent Heads ICT Steering Group 06-03-09 Data Sharing (2) The standard defined for data exchange is SIF (Schools [now Systems] Interoperability Framework). This is an Internationally defined standard. SIF products are not yet available. In the interim the Authority has determined that an alternative, called Groupcall Xporter will be deployed to all schools. (See Brent circulars 2270, Nov 2006 & 3457 Jan 2009) available in the Resources area to regularly & automatically collect data.

44. Data Issues: Brent Heads ICT Steering Group 06-03-09 GroupCall Xporter Xporter a small service that runs on the school’s MIS server & is configured centrally. Xporter runs specified MIS reports & transfers the data securely Xporter collects staff and pupil data to keep USO up to date Xporter collects the CTF data set used by the LA Xporter will be superseded in 2010 by SIF

45. Data Issues: Brent Heads ICT Steering Group 06-03-09 Resources enabled by GroupCall Unified Sign-On (USO): A single username and password for every relevant student and member of staff in London, granting access to all supported LGfL resources Second-factor authentication is available using OTP (one time password) tags for services accessing any sensitive data StaffMail: For Staff, Governors and Admin Full Exchange 2007 Functionality Provided ‘free’ to LGfL Schools Replacement to Synetrix @mail system LondonMail: Web-mail service for curriculum use. Replaces DigitalBrain service Inbound and outbound mail filtering by MicroSoft, protects against viruses, spam and inappropriate content Provided ‘free’ to Brent Schools

46. Data Issues: Brent Heads ICT Steering Group 06-03-09 *Note 1: The CTF data set also contains detail of pupil’s SATs results, their previous school, ethnicity, SEN status, free school meal status, address & attendance information. *Note 2: The SIF data set contains all that is in the CTF data set together with information on staff as well as pupils. Staff information also contains, for example, the National Insurance (NI) number, length of service and grade.

47. Data Issues: Brent Heads ICT Steering Group 06-03-09 Resources Copies of the Consultation version of the Brent Data Security Strategy are now available

48. Data Issues: Brent Heads ICT Steering Group 06-03-09 END

49. 30 th MarchTechnicians Conference 2009 Presentation E Simon Harrison Becta

50. Information Management Strategy framework and data security

52. Final report on Data Handling Procedures across government Cross Government Actions: Mandatory Minimum Measures Cabinet Office guidance

55.  Information Management Strategy framework  Data security good practice guides

56. The Information Management Strategy framework  helps schools respond to the need to manage increasing amounts of data effectively and securely  allows schools to assess their position and develop a strategy  developed with local authorities and schools  works with existing tools  covers all areas of information management including security

57. Leadership and management Framework for ICT support Information Management Strategy framework Resources Extending opportunities Professional development Assessment Curriculum Learning and teaching How Becta frameworks work together Parental engagement framework Self-review framework Impact on learner outcomes

58. Security The need for a strategy DCSF Local Authorities Parents Agencies Diploma providers Learners

59. Objective To help schools make more effective use of data and develop an information management strategy

60. Why?

61. Using the framework Underpins learning and teaching Little in place

63. Framework content

64. Supporting materials guide for each strand suggested possible sources of evidence hint and tips on possible actions further help and information guidance booklet for local authorities

67. Becta Data handling security guidance Available from www.becta.org.uk/schools/datasecurity

68. More information

69. 30 th MarchTechnicians Conference 2009 Presentation F Paul McKinnon Atomwide

70. A T O M W I D E Working with LGfL and its Partners since 2003 Engaging with LGfL, and the 33 London LAs, in support of London schools Working with key LGfL service providers such as Fronter and Synetrix Four USO-family services supporting the theme of this conference LGfL responding to Information Handling & Data Security guidance from Becta

71. LGfL USO (Unified Sign On) & Shibboleth Single username and password for all LGfL services Shibboleth access to the LGfL Content Grid, LondonMLE, Video Central, ‘Weather’, Podcasting, and more USO for services such as Click to Meet, Sophos, per-user filtering, StaffMail and LondonMail LA-specific services and local school ADs USO accounts can be created and managed using MIS data export tools The future includes SIF – Systems Interoperability Framework

72. LGfL USO-OTP A One Time Password tag to provide Second Factor Authentication Low-cost, and easy to implement, additional layer of security For USO and Shibboleth-protected services Convenient, robust and easy to carry Increases awareness of sensitive data and preferences for its handling Ideal for senior staff and admin user access

73. LGfL USO-FX (File eXchange) Secure inter-school and school-LA document transfers using https USO authenticated uploads and downloads Individual or group addressing by USO ID Full audit trail of document views, downloads, and ‘deletions’ Email ‘Announce’ messages USO-OTP protected options

74. LGfL USO-DigiSafe Secure portable storage via USB flash drives and ruggedized hard drives LA and school-focused centrally-managed service Assigned to individuals via USO username PIN and biometric (fingerprint) authentication 4GB flash drives with biometric option Hard drives with biometric - 80GB to 500GB Hardware encryption to FIPS 140-2 Level 2 LA-specific configurations available

75. Paul McKinnon paul@atomwide.com 0870 236 5000

76. 30 th MarchTechnicians Conference 2009 Coffee Break

77. 30 th MarchTechnicians Conference 2009 Presentation G Arthur Bird & 3 Synetrix

78. Your Network Asset Synetrix LGfL Technicians’ Conference BT Centre, London 30 th March 2009

79. www.synetrix.co.uk And here today... Arthur Bird, Account Director, LGfL Introductions, The Network & Services Symon Lorenzo, Customer Services Manager CSC supporting you......and the support team in the Foyer. Come and find us…It’s good to talk

80. www.synetrix.co.uk Your London Network This is a tested partnership between: You the users The 33 London LA’s LGfL & Synetrix Supporting other LGfL supply partners. It’s enduring. We all have reason to be proud of it.

81. www.synetrix.co.uk

82. Network map with schools on it Arthur

83. www.synetrix.co.uk

84. The Network Refresh Programme

85. www.synetrix.co.uk The Drivers for ICT in Schools Schools’ drivers –Improve pupil to PC ratio –Improve ICT throughout the school –Embedding ICT into the curriculum Schools’ demand –Reliable and consistent service –Secure and safe WWW teaching and learning environment –Local flexibility and a fit to pupil development –A vision to the future 2012 and beyond Schools’ long term focus –Invest in technologies that will continue to be cost effective as needs change

86. www.synetrix.co.uk All of us must be be prepared….

87. www.synetrix.co.uk A 21 st Century Learning Environment

88. www.synetrix.co.uk A Step Ahead of You – A Future Proof Investment Forward Planning Web based applications require high availability On the road to ‘in cloud’ computing QoS enabled to support real time traffic Mobility Increasing collaboration ~£8M additional investment over the next 2 years

89. www.synetrix.co.uk Network Refresh Programme Testing & Rollout POC & Migration testing from April-June 09 Core deployment from July-August 09 Access rollout commence August 09 Edge Refresh Programme (CPE replacement) in progress Target Completion Date: September 2010

90. www.synetrix.co.uk Network Refresh Programme Technology Upgrade Upgrade existing Juniper M160 with Next Generation MX960 Replace Existing M10 with Juniper MX480’s Replace Existing Extreme S48i aggregation switch with Juniper EX4200. Extreme 24e3/S200 replaced with Juniper J2320 Architecture design based high end core routing products

91. www.synetrix.co.uk Existing services

92. www.synetrix.co.uk Improving the Customer Service Centre to support your School Symon Lorenzo Customer Services Manager

93. www.synetrix.co.uk CSC Improvements – people and process Process redesign Restructured teams; same location –Operations teams (1 st, 2 nd, 3 rd line) –Network Management Systems teams Significant investment in people and systems Skills gaps plugged with training, knowledge transfer....and more staff

94. www.synetrix.co.uk CSC Improvements – systems and technology ITSM (IT Service Management) - incident, problem, change and configuration management Support Wiki - next generation knowledge base; bringing all different information stores into one interface, accessible by anyone in our company Talk2Synetrix enhancements CISCO VoIP – Live Easter 2009

95. www.synetrix.co.uk SLA Improvements

96. www.synetrix.co.uk What’s next ? Continued training and knowledge transfer Evaluating new support tools and systems Many more internal projects already running: –Instant Messenger –Automated email management

97. www.synetrix.co.uk We are here to help you Your Feedback............Ideas.......... Send us an e-Mail............... Symon.Lorenzo@Synetrix.co.uk Customer Services Manager lgflteam@synetrix.co.uk

98. 30 th MarchTechnicians Conference 2009 Presentation H Chris Wood LGfL

99. www.lgfl.net

104. www.mlesupport.lgfl.net

106. London MLE User Forums You can join in by “Requesting an Invite” to the “London MLE User Forums” found under fronter.com/lgfl/ (Log in to Fronter and go to display all rooms | external room invite) Alternatively simply email chris.wood@lgfl.org.uk with your username.chris.wood@lgfl.org.uk

107. www.frontersupport.co.uk

108. 30 th MarchTechnicians Conference 2009 Presentation I Tom Soron/ Antony Moore Fronter

109. LGfL Technicians Conference Antony Moore - Education Director - Fronter UK Tom Soron - Operations Manager - Fronter UK

110. Supported MIS Systems RM G2 support end of April SIMS.net RM Integris CMIS CMIS Webservice Wauton Samuels Wauton Samuels Webservice Phoenix Gold Phoenix E1 (SIF over HTTPS)

111. SIMS.net535 RM Integris 140 734 MIS Integrations Other59 Total

112. 2 Way MIS integration Timeline – Currently Scheduled for Fronter 92 Aspects Integration Assessment (SIMS) Draft specification Government agenda driven Meetings with LA Curriculum and SIMS teams Capita visiting HQ. Strategic relationship with Capita Contractual Requirement for 2 way passing of Assessment data.

113. Government Requirement Committed to working with MIS vendors Technically complex Updated Parental Access in Fronter 92 Commercially complex Position paper in draft Online Reporting Update

114. Fronter 91

116. Secondary – Monday 6 th July – Emirates Stadium Primary – Monday 2 nd November – Emirates Stadium

117. 30 th MarchTechnicians Conference 2009 Presentation J Brian Durant

118. 30 th MarchTechnicians Conference 2009 Presentation K Penny Patterson

119. 30 th MarchTechnicians Conference 2009 Presentation L Penny Patterson

120. 30 th MarchTechnicians Conference 2009

121. 30 th MarchTechnicians Conference 2009