2. SOFT SKILLS

3. What are Soft Skills? “Soft Skills” refer to a cluster of personal qualities, habits, attitudes and social graces that make someone a good employee and compatible to work with.

4. DO YOU HAVE WHAT IT TAKES? 1.Strong Work Ethic Are you motivated and dedicated to getting the job done, no matter what? Will you be conscientious and do your best work? 2. Positive Attitude Are you optimistic and upbeat? Will you generate good energy and good will?

5. 3. Good Communication Skills Are you both verbally articulate and a good listener? Can you make your case and express your needs in a way that builds bridges with colleagues, customers and vendors? 4. Time Management Abilities Do you know how to prioritize tasks and work on a number of different projects at once? Will you use your time on the job wisely?

6. 5. Problem-Solving Skills Are you resourceful and able to creatively solve problems that will inevitably arise? Will you take ownership of problems or leave them for someone else? 6. Acting as a Team Player Will you work well in groups and teams? Will you be cooperative and take a leadership role when appropriate?

7. 7. Self-Confidence Will you project a sense of calm and inspire confidence in others? Will you have the courage to ask questions that need to be asked and to freely contribute your ideas? 8. Ability to Accept and Learn From Criticism Will you be able to handle criticism? Are you coachable and open to learning and growing as a person and as a professional?

8. 9. Flexibility/Adaptability Are you able to adapt to new situations and challenges? Will you embrace change and be open to new ideas? 10. Working Well Under Pressure Can you handle the stress that accompanies deadlines and crises? Will you be able to do your best work and come through in a pinch?

9. How can you improve your soft skills? Develop Communication Skills Your goal should be to communicate clearly through written, oral, and nonverbal communication.

10.  Make eye contact.  Practice speaking.  Develop your writing skills.  Monitor your body language.

11. PRACTICE ACTIVE LISTENING SKILLS Listening requires focus and self-discipline. We listen for many different reasons: to understand instructions, to empathize with another individual, or to judge whether a plan is good or not.

12.  Take notes when appropriate.  Do not interrupt other people.  Pay attention to the other person's body language.  Paraphrase and ask questions to learn more about what someone is telling you.

13. BUILD RELATIONSHIPS Interpersonal skills are important in the workplace because so many organizations are designed around teams and departments.

14.  Establish professional relationships.  Learn to manage conflict in a healthy way.  Network with people inside and outside your organization.

15. PRACTICE LEADING Leadership is simply influencing other people. As such, leadership skills can be used by any employee at any level in the organization.

16.  Observe your own supervisor.  Practice leading in small group discussions.  Set the example for others by displaying a positive attitude in difficult situations.

17. TAKE INITIATIVE Demonstrate responsibility and enthusiasm for your job by striving to go the extra mile. This starts by finishing work without constant reminders from your supervisor.

18.  Seek more challenging work.  Do tasks without being asked by someone else.

19. IN ADDITION.. Soft skills are increasingly sought out by employers in addition to standard qualifications. It has been suggested that in a number of professions soft skills are equally important to occupational skills.

20. QUESTIONS? CONTACT US! Nicole Willis Jill Holste Kelly Ellis nicole.willis@browardschools.com jill.holste@browardschools.com kellyellis@browardschools.com 754-321-5179 facebook.com/mcfatterjobs 754-321-5514