1. Welcome Digital Inclusion in Austere Times Tuesday 16 th July 2013 BT Tower, London Humphrey Penney CBE Director, Custom Solutions, BT Business

2. Agenda 10:20 – 10:50 - Successful Digital Inclusion Projects: Out in the Field 10:50 – 11.20- Getting Citizens Online 11:20 – 11:40 - Morning coffee, exhibition & networking 11:40 – 12:10 - What Successful Digital Inclusion Looks Like and Why It Is Important 12:10 – 12.40 - Helping bridge the Digital Divide 12:40 – 14:00 - Lunch, exhibition & networking on T34 14:00 – 14:30 - Getting Smart with Delivery Channels in Digital Inclusion 14:30 – 15:00 - Digital champions – how to succeed 15:00 – 16:00 - Digital Inclusion: Perspectives – Panel Discussion

3. BT has a long history of innovation…

4. 1923 World's 1 st Global Telecommunications Network

5. 1984 World's 1 st 40 Mbit/s commercial single mode optical fibre link

6. BT Infinity - £2.5bn investment to roll- out fibre to two-thirds of UK premises by 2014

7. Recently we have… BT LAW LTD

8. CSR achievements BT’s technology and people helped charities to raise £34 million in 2011/12. BT’s employees have raised over £7 million for ChildLine since 2002 A reduction in the carbon intensity of BT's global business by 59 per cent compared to 1997 40% of our electricity now comes from renewable sources We sent 69 per cent less waste to landfill than in 2010 and the amount we recycled went up by 38 per cent Cutting more than 11 million kilometres and 2,800 tonnes of CO 2 from company car travel BT is committed to helping 100,000 people to go on line supported by many partners by end of 2013

9. BT Infinity - Providing SuperFast Broadband Cooling fans Copper out Fibre inVDSL equipment

10. Key Benefits Savings. Customers pay for what they use, costs are aligned to business needs, and we can reduce them by up to 40% Agility. Customers can create or change the service in response to new demands in seconds Flexibility and scalability. Scale computing power, network resources and data storage to match changing needs, and bring in new applications as needed Enhanced service levels. Our complete end-to-end solution has a 99.95% availability. Enterprise class security, less risk. Our service offers public and private resources and has been designed for resilience, and high levels of availability. Global service, delivered locally. We give a global service using local infrastructure and support desks in key regions. Customers know where their data is hosted at all times and can communicate and contract under the jurisdiction of the local law helping them meet compliance and assurance requirements. BT Cloud Compute An Infrastructure as a Service platform, providing the capability to address the demanding requirements customers have for Cloud.  Range of hypervisor & operating systems supported  Virtual machines delivered per hour/month/annum  Massively scalable solution, with ability to flex as business needs demand  Supports shared (default) & private cloud deployments  Automated, real-time provision and access to infrastructure  Customer self-service portal and access via API  Ability to deploy in multiple global locations  99.95% SLA

11. Adastral Park – our research & development centre BT’s Global engineering HQ 3700 BT people 670 partner people 45 high tech companies Focal point of BT R&D £544m invested in R&D 4400 patents Hosted >250 VIP customers, civil servants and policy makers in last year Largest test & integration facility Open invitation to everyone here To attend an Innovation Day.