1. Introduction to Virtualization/Cloud Computing Toolkit Welcome

2. Welcome to the Virtualization/Cloud Computing Toolkit! Within this toolkit, you will find lots of useful information that will not only help you update your knowledge and understanding of virtualization and cloud computing, but will also provide you with practical materials that you can use within your working environment.

3. How It Works Follow the “Toolkit Roadmap” to navigate your way through the documents within the toolkit. This will direct you through the relevant stages of implementing virtualization and cloud computing. Service Catalog Customer View SLM Business ITIL®

4. Objectives of the Toolkit  To provide an introduction to Virtualization  To provide a detailed overview of Cloud Computing from several practical perspectives:  Types of Cloud Services  Internal and External Clouds  Federated Clouds  To provide practical and user-friendly documents for you to use within your organization