1. Welcome new Credentialed Trainer Fellows & Credentialed Trainer Faculty! Whitebox, Training Room 3 May 20, 2013

2. Housekeeping Cell phones, pagers, email Breaks Restrooms Smoking Parking

3. Today’s Schedule TimeLeaderWhat 8:30 – 9:00 amYouSettle in 9:00 – 11:00 amRobWelcome & Orientation 11:00 – 12:00 pmStephanieCHL 101 12:00 pm – 1:00 pmYou & Instructional DesignersTeambuilding & Lunch

4. About Cone Health 6 hospitals 2 medical centers 3 urgent care centers 70 clinics 10,000 employees & others And growing!

5. Vision & Mission Vision Cone Health will be a national leader in delivering measurably superior healthcare. Mission We serve our communities by preventing illness, restoring health and providing comfort, through exceptional people delivering exceptional care.

6. Cone Health Values

8. About Cone HealthLink Integrated Electronic Medical Record The one system that coordinates all patient care across the network “One Patient, One Chart, One Team, One Network”

9. Benefits of Cone HealthLink Improves the quality of care we deliver to our patients: - Patient Safety & Outcomes - Patient & Clinical Staff Communications - Accessibility to quality information at the point of care

10. HR Brief Standards of behavior Dress code (including shoes & perfume) Sexual harassment prevention Attendance Patient privacy

11. Safety Codes Fire (RACE/PULL), other disasters Infection prevention Blood borne pathogens Web portal Notification if you are ill or in an accident

12. What will be your role? Become credentialed Provide training & support 1-to-1, at the elbow, phone, JIT Classroom teaching & coaching Maintain & edit training materials Job shadowing & floor support

13. What You Will Be Doing Training Overviews Week 1 General Overview CHL Training (You) Weeks 2-4 SRC Training (Some of you) Floor/Phone Support Weeks 5+ CHL Training (Learners)

14. Your CHL Partners Red Lanyard = Super User 1 st line of support Promotes ownership Initial focus on workflows Red Lanyard = Super User 1 st line of support Promotes ownership Initial focus on workflows Black Lanyard = trainers, contractors, and Epic resources 2 nd line of support Can assist with workflow/training Should know if system is incorrect Black Lanyard = trainers, contractors, and Epic resources 2 nd line of support Can assist with workflow/training Should know if system is incorrect

15. Tracking your time Flexible hours around your schedule Temporary part-time, volunteer position About 20 hour weeks (more authorized) Use the spreadsheet that Heather created

16. New Fellows Checklist  Extend a personal welcome.  Tour the Department.  Explain scheduled working hours and method of timekeeping.  Make arrangements for the individual(s) to be accompanied to lunch the first day.  Discuss lunch and break periods.  Discuss training timetable.  Discuss notification procedure in the event of illness or accident.  Review absenteeism and tardiness policy.  Identify washroom and other facilities (cafeteria, Employee Health, etc.).  Explain security procedures for department.  Discuss parking for department and shift.  Introduce staff members.  Identify work area and location of equipment, supplies and storage space.  Review and discuss job description.  Explain job/role responsibilities.  Provide required information and training on bloodborne pathogens.  Review TB control plan in infection control manual.  Discuss safety rules, drills, emergency codes, use of safety equipment and review all hazardous waste materials/protocols and location of all related manuals.  Review department dress code.  Explain Smoke Free Campuses.  Complete the Remote Access Agreement.

17. What can you expect from Rob? Work / life balance Be honest & fair Routine feedback Recognize successes Timely communications Supportive of your development Hold all accountable for performance Be available

18. You Matter! Robert Smith Director of Training Work 336.832.8405 Email robert.smith@conehealth.comrobert.smith@conehealth.com