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Embedding Literacy VCH Experiences Linda Dempster, RN, MA Executive Director, Quality, Patient Safety, and Infection Prevention and Control March 2013
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2 The Challenge Complex system –Few regulations/standards/protocols –Communication issues/multiple team members –Interface between humans and machines Risk of error is great!
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3 Embedding literacy and essential skills Our work with: “embedding literacy and essential skills in infection control practices in hospitals” collaboration between VCH, HEU, Housekeeping and Decoda Solutions
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4 Decoda’s expertise Literacy and essential skills for VCH some examples: 1. patient education pamphlets 2. housekeeping in hospitals
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5 The keys to infection prevention and control prevention management
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6 Lab Technicians Pharmacists Nurses Physicians Patients Infection Control Practitioners Administrators Infectious Disease Physicians Housekeepers
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7 Routine cleaning and maintenance of all mobile equipment Good housekeeping practices Appropriate use of antibiotics Good hand cleaning Treatment guidelines
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8 Patient education TLC Project original
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9 TLC Project Version 2
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TLC Project Final version
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TLC Project original
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TLC Project Final version
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13 Housekeeper education-the before
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14 Difficult to read/understand
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The after 15
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18 The carts before No clear understanding of exact steps to follow when cleaning No microfiber cloths No colour coding 18
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The carts after Microfiber cloths Colour-coded buckets
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20 Clear instructions for use
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21 Look where we are now we asked the housekeeper about the new carts- she said she really liked the new carts and especially the new micro fiber cloths "I can feel them cleaning better".
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22 Thank you!
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