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Rob McElroy, P.E. General Manager The Importance of Delivering WOW Service to a (HINT: It’s a very smart bet!) CaptiveAudience.

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Presentation on theme: "Rob McElroy, P.E. General Manager The Importance of Delivering WOW Service to a (HINT: It’s a very smart bet!) CaptiveAudience."— Presentation transcript:

1 Rob McElroy, P.E. General Manager The Importance of Delivering WOW Service to a (HINT: It’s a very smart bet!) CaptiveAudience

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3 We Do Have Competition!

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8 We cannot define value on OUR terms!

9 Focus On The Focus On The Customer Customer

10 The Smart Bet Is On Great Customer Service!

11 Smart Bet No.1 Smile

12 $4.5MM

13 Smiles are Cheap!

14 Smart Bet No. 2 A Great First Impression

15 Dress For Success

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19 Smart Bet No.3 Smart Phone Use

20 Hello Grandmother. This is Jane.

21 QUESTION: Do YOU feel important right now? Smart Phone Use

22 Smart Bet No.4 Remember How Important They Are

23 Customer Appreciation Car Washes

24 Smart Bet No.5 Help Your Customer Succeed

25 New Customer Bags

26 Smart Bet No.6 Talk To Them…Often

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30 The Current Situation “Here’s what happened.” The Next Step “Here’s what you’re going to see.” How To Find Out More “Here’s my card. Please call me!” Keep Your Customer In The Loop

31 Smart Bet No. 7 Walk The Talk

32 Walk the Talk

33 Customers don’t make up stories about you…

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35 Focus On The Focus On The Customer Customer

36 Rob McElroy, P.E. General Manager www.daphneutilities.com It’s Time To Win! It’s Time to Deliver WOW Now!!


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