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Published byChristopher Edwards Modified over 9 years ago
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Rob McElroy, P.E. General Manager The Importance of Delivering WOW Service to a (HINT: It’s a very smart bet!) CaptiveAudience
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We Do Have Competition!
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We cannot define value on OUR terms!
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Focus On The Focus On The Customer Customer
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The Smart Bet Is On Great Customer Service!
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Smart Bet No.1 Smile
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$4.5MM
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Smiles are Cheap!
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Smart Bet No. 2 A Great First Impression
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Dress For Success
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Smart Bet No.3 Smart Phone Use
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Hello Grandmother. This is Jane.
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QUESTION: Do YOU feel important right now? Smart Phone Use
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Smart Bet No.4 Remember How Important They Are
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Customer Appreciation Car Washes
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Smart Bet No.5 Help Your Customer Succeed
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New Customer Bags
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Smart Bet No.6 Talk To Them…Often
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The Current Situation “Here’s what happened.” The Next Step “Here’s what you’re going to see.” How To Find Out More “Here’s my card. Please call me!” Keep Your Customer In The Loop
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Smart Bet No. 7 Walk The Talk
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Walk the Talk
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Customers don’t make up stories about you…
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Focus On The Focus On The Customer Customer
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Rob McElroy, P.E. General Manager www.daphneutilities.com It’s Time To Win! It’s Time to Deliver WOW Now!!
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