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Business Consulting Services © Copyright IBM Corporation 2003 Global Human Capital Survey 2003 – Summary
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Business Consulting Services © Copyright IBM Corporation 2003 Background & scope of the survey
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/033 Background of the Human Capital Survey The first survey was conducted in 1992 within the Coopers & Lybrand Management Consultants organisation, together with Berenschot International scope since 1994 Bi-annual survey, with in each of the editions the full spectrum of HRM was surveyed: - Business and HR strategy - HR Ratio and time usage of the HR function - Use of (modern) HR technology - HR service delivery - HR processes, like recruitment, education and training, performance management
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/034 Scope of the Human Capital Survey The survey was predominately completed by HR professionals International survey: - 1056 organizations from over 40 countries worldwide; - 648 organizations in Europe, Middle East and Africa (EMEA) - Survey represents over 6 million employees; - A mix of private companies and governmental organizations.
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/035 Responses by region and industry. The size of participating organisations ranges from less than 200 employees (12%) to more than 50,000 (2%). The average number of employees per organisation is just over 6,000.
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/036 Belgian sample 13 Valid responses Belgian sample represents almost 70 000 employees - <200 employees: 1 - 200-1200 employees: 4 - 1200-5000 employees: 4 - >5000 employees: 4
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/037 The Survey model of the Human Capital Survey Business strategy/Values HR Strategy Operational HR strategyPeople strategies and policy HR Function Process Technology Organisation People HR Outcomes Improved human capital Cost and efficiency Business Performance Cost Revenues / Profits Brand value Capital For each of these components, we have gathered information
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/038 Most important business issues Global Belgian respondents
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/039 Business issues – how do we compare globally? %
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0310 Exhibit 17 Most important business issues for 2001 and 2002 per industry.
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0311 Exhibit 18 Most important HR issues for 2001 and 2002.
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0312 Most important HR issues for 2001 and 2002 per industry.
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0313 HR priorities – how do we compare globally? %
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0314 Areas where HR has improved business performance 6 out of 13 respondents - Improvements to employee satisfaction 5 out of 13 respondents - Development of internal brand 4 out of 13 respondents - Cost control - Continuity of service during acquisitions or disposals 3 out of 13 respondents - Quality improvement - Regulatory compliance - Implementation of new organisational model - Provision of timely and pertinent management information 2 out of 13 respondents - Business process re-engineering - Ability to handle growth
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0315 HR FTE ratio: number of employees in the organisation serviced by 1 HR FTE.
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0316 Percentage of HR FTE staff by staff category
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0317 Average percentage of HR FTE’s by HR process
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0318 The chief of HR primarily reports to… (per industry).
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0319 Satisfaction with the influence of HR on the business strategy.
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0320 Categories covered by the HR management report.
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0321 HR budget and spend per employee per industry.
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0322 Percentage of companies that use Employee Self Service (ESS) and Manager Self Service (MSS) per industry
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0323 Percentage of employees with access to the HR Self Service System per industry (if HR Self Service System present)
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0324 Features of HR Self Service System (if present).
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0325 Goals of implementing an HR Self Service System (if present).
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0326 Recruitment & Selection Most important recruitment methods per staff category.
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0327 Most important selection methods per staff category.
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0328 Performance management Completion of performance review per staff category per industry.
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0329 Employee aspects reviewed during performance appraisal.
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0330 Components of performance based pay.
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0331 Compensation & Reward Applied salary systems. We asked the direction participants expected their reward system to take. 58% of participants indicated that the variable proportion of compensation will increase.
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0332 Performance related pay as a percentage of total salary per industry.
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0333 Percentage of employees who attend Management Development programmes, per industry.
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0334 Training Average number of training days per employee per year by industry.
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0335 Methods for delivering training.
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0336 Levels of evaluation of training.
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Business Consulting Services © Copyright IBM Corporation 2003 12/3/0337 Programmes to support work/life balance Work/Life balance programmes are mostly evaluated by employee surveys (71%) and anecdotal evidence (48%).
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