1. RKM / BIA 2011 Business Outlook Survey (1 of 8) Research Design:  Systematic in-depth phone interviews with:  302 businesses with at least one location in New Hampshire  Sample stratified by employee size  N=101 (<10 employees)  N=201 (10+ employees)  Purpose  Assess business confidence in New Hampshire  Identify challenges facing businesses  Identify the advantages of operating a business in New Hampshire  Identify the position of businesses on the issue of taxation  CATI administration  All interviews conducted by paid, trained and professionally supervised interviewers  Conducted annually since 2004  Administered: October 14, 2010 – November 12, 2010

2. RKM / BIA 2011 Business Outlook Survey (2 of 8) Business Confidence Indicators: Among: all respondents Economic Conditions: Do you think overall economic conditions will get better in the next 12 months? Employment Conditions: Do you think that the overall number of people working for you in NH will increase in the next 12 months? Future revenues: Do you think that the annual revenues for your business operations in NH will increase in the next 12 months? Future capital expenditures: Do you think that capital expenditures for your business operations in NH will increase in the next 12 months?

3. RKM / BIA 2011 Business Outlook Survey (3 of 8) Business Confidence Indicators: Yearly averages

4. RKM / BIA 2011 Business Outlook Survey (4 of 8) What are the biggest problems or challenges facing your business today? Among: all respondents | total mentioned | top 10 responses Key changes in perceptions:  Respondents are more likely to cite poor economic conditions in 2010 (37%) than in 2009 (34%).  High cost of health insurance (8%) and Lack of capital (5%) remain challenges for many state businesses.  Respondents are less likely to mention high business taxes in 2010 (7%) than in 2009 (10%).  Too many environmental regulations (4%) and high interest rates (5%) are greater concerns than in recent years.

5. RKM / BIA 2011 Business Outlook Survey (5 of 8) Is each of the following a major or minor concern for your business? Among: all respondents

6. RKM / BIA 2011 Business Outlook Survey (6 of 8) Is each of the following a major or minor concern for your business? Among: all respondents | compared by business size Small businesses (<10 employees)Larger businesses (10+ employees)