1. 1 What Have I Gotten Myself Into?  A course focused on how to manage knowledge-based work. Professional services, software, R&D, petrochemicals, etc. Substantial and rapidly growing part of economy (27% of GDP based on persuasion).  Course focuses on means of assessing and improving effectiveness of knowledge-based organizations and your own productivity. First couple of classes on knowledge and strategy --- reading intensive. Middle set of classes on networks (both group and individual) --- distinguishing skill. Last set of classes on individual assessments (learning, career, emotional intelligence, etc.) at both team and individual level --- personal skill.

2. 2 Academical Village Network # of Organizations 0-2 3-4 5+

3. 3 AV Network without Central People # of Organizations 0-2 3-4 5+

4. 4 4 th Year Class Dominates (KA)  Decision Making by Pledge Class Leadership Succession Planning

5. 5 Looking for connectivity within teams in Block 8 KEY Group 1 Group 2 Group 3 Group 4 Group 5 Group 6 Group 7 Group 8 Do you see any problems here? What might a poor team network look like? Untapped Expertise? Relative Influence? Different Patterns?

6. 6 Baseball Team’s Reliance On The Coaches Who do you learn baseball-related skills from? First-year Second-year Third-year Fourth-year Fifth-year Coach With CoachesWithout Coaches

7. 7 Captains in Learning and Support Support Network Legend Captain Others Learning Network

8. 8 De-energizers by Gender Girls = Blue Boys = Red The boys and girls de- energize each other about equally.

9. 9 What Have I Gotten Myself Into?  A course focused on how to manage knowledge-based work. Professional services, software, R&D, petrochemicals, etc. Substantial and rapidly growing part of economy (27% of GDP based on persuasion).  Course focuses on means of assessing and improving effectiveness of knowledge-based organizations and your own productivity. First couple of classes on knowledge and strategy --- reading intensive. Middle set of classes on networks (both group and individual) --- distinguishing skill. Last set of classes on rapid learning and emotional intelligence (both team and individual) --- personal skill.  Assignments --- Focus is on things that should distinguish you in the job market. Grading (weights and approach), course material (books and learning inventory) & Nov. 5 th !! Technology and Customer Community Scan --- to create awareness of current ideas. Social Network Assignment --- to let you do this in your jobs going forward. Quiz --- to keep up with the reading (have front loaded the reading though). Participation --- both in class and in your team.

10. 10 I look easy going on the surface… But I hold these ideas “sacred.”

11. 11 Getting to Know You Find someone NOT sitting next to you. Take no more than 8 minutes to interview each other. Be prepared to introduce this person by covering the following. Name (and what they prefer to be called if different). Concentration(s). Work experience (either this summer or other). Expectations for this class. Find 2 things you have in common (each of you share one). Learn one interesting thing about that person!!

12. 12 Who Is This Guy?  McIntire (1989) and Darden (1994) Grad. Started in finance…then went into consulting because I was tired of having to look too serious.  Past eight years have been heavily focused on the topics in this class: Knowledge management specialist consultant. Four years prior to UVA spent at IBM directing a program involving more than 60 organizations from a wide range of industries and government. New book out on the topic Just organized another 45 organization consortia.  Personal Front: I love being here --- though I couldn’t wait to get out!! Spent most of the summer speaking all over the US. Have a 6 year old (in a couple of days) and a 3 year old. Pretty laid back, but don’t leave your team hanging...

13. 13 Class Discussion Questions  Accenture Case What is Accenture’s KM strategy? Is knowledge transfer important? How do they accomplish this via technology? In the vignette on page 2-3, what was the issue and how did it get solved? What is a Community of Practice? What was in Knowledge Xchange? In 1997, how big had it gotten? What challenges did size of the D-Base pose? What Knowledge Management Roles were employed? How many?