1. Zhechka Toteva IT/DI-SM
CMDB in Snow
Zhechka Toteva
IT/DI-SM

2. Service Now CMDB

3. Today’s topic Service Catalogue Structure Computer Centre Servers
Service Area, Customer Service, Service Element, Functional Element, SE-FE relation, Service Offering
Computer Centre Servers
Server, Cluster, Warranty, Rack
Other computing and network devices
Desktop, IP-phone, Telephone, Printer
Equipment Items
Repair contract
Organisation data
People, Group, Organic unit, Budget Code

4. Service Catalogue EXPORT
Is run by house-built Java based middleware
Feeds
Is used by “AIS roles” and “Phonebook” applications
Direct interfaces
SOAP - <URI>?WSDL
XML - <URI>?XML
CSV - <URI>?CSV
JSON -<URI>?JSON
* URI =

5. Computer Centre Servers
Server related objects in ServiceNow
* The number represent sonly the locations
that host servers
Warranty (148)
Vendor (54)
Rack (1194)
Server (17308)
Location (31*)
Cluster Node (17331)
Cluster (1280)
We do not mark
retired machines

6. Servers IMPORT (only from Oracle data sources) 1066 Puppet
13510 Quattor
IMPORT (only from Oracle data sources)
Snow table column
Snow table
Source for Puppet
Source for CDB
Cluster
Server/Cluster/Cluster Node
Puppet_nodes
CDB
Contract Type
Server
Department
CDB/SDB
Importance
IT Contact
Last Modified in CDB -
Location
CDB?
Hardware Model
Name
Operating System
Rack
Server/Rack
LANDB
Serial Number
Vendor
Warranty

7. Servers - II IMPORT (only from Oracle data sources)
IMPORT E-groups from LDAP
Snow table column
Snow table
OFTB
Source
Main User
Configuration Item
yes
LANDB
Responsible User
Main Group no
Responsible Group
Location
Manufacturer
Name
Serial Number
Inventory Number
Class name
Model
Updated at CERN

8. Questions How can we have last updated time for Puppet Machines?
How can we have vendor information for Puppet machines?
How can we have warranty information for Puppet machines?
How can we get the retired machines?
From where should we get location, serial number and model number? CDB? LANDB? Other?