1. Federal Acquisition Service U.S. General Services Administration GSA’s Center for Travel Management One GSA Travel GSA EXPO 2009

2. Federal Acquisition Service 2 Agenda  Overview of One GSA Travel  E-Gov Travel Service (ETS)  City Pair Air Program  GSA Lodging®  Travel Training

3. Federal Acquisition Service 3 What is One GSA Travel?  One GSA Travel is an integrated approach for customer agencies to manage their travel  Provides shared, government-wide, operational solutions that help customers manage their travel efficiently and effectively while accomplishing their mission  E-Gov Travel Service (ETS)  Travel Services Solution (TSS) schedule  City Pair Air Program  GSA Lodging®  Travel Training  Includes customer service and acquisition support  Saves taxpayer dollars

4. Federal Acquisition Service 4 E-Gov Travel Service (ETS)  ETS provides a travel management service that includes:  On-line Booking Engine  Automated Authorization  Automated Voucher processing  Travel Management Center support

5. End-to-End Travel Components of ETS

6. Federal Acquisition Service 6 Travel Management Centers (TMC)  Federal Travel Regulation (FTR) requires Executive Branch agencies to use ETS’ TAVS and OBE but allows for a choice of TMC  Federal Agency can choose a TMC by: Utilizing ETS vendor’s travel agent Selecting TMC off Travel Services Solution (TSS) schedule 599 Contracting direct

7. Federal Acquisition Service 7 Travel Services Solution (TSS)  TSS is a comprehensive contracting vehicle that encompasses a variety of commercial travel services  TSS is a complementary GSA program to ETS that can be used by a federal agency to procure TMC services  TSS provides agencies flexibility to meet specific requirements such as small business utilization  Travel consulting services are available to assist agencies in migrating to and adopting ETS

8. Federal Acquisition Service 8 ETS Contracts Awarded to Three Vendors  CWGT – E2 Solutions  www.cwgt.com  EDS – FedTraveler  www.fedtraveler.com  NGMS – GovTrip  www.govtrip.com

9. Source: https://ets.uat2.carlson.com

10. Federal Acquisition Service 10 Source: www.fedtraveler.com

11. Federal Acquisition Service 11 Source: www.govtrip.com

12. Federal Acquisition Service 12 ETS Deployment, as of February 2009  Trends  Over 81 civilian agencies have awarded their ETS task orders  53 agencies are fully deployed  Over 2,30,000 vouchers processed to date

13. Federal Acquisition Service 13 Current benefits being demonstrated  Cycle time has been reduced  Financial interfaces are providing near real time accounting string validation  Agencies are consolidating systems and saving millions in maintenance costs  Online utilization is saving millions  Security, policy and utilization of other travel programs is enhanced

14. Federal Acquisition Service 14 ETS embeds  Existing Policy Federal Travel Regulation (FTR) Per Diem  Programs City Pairs - Air FedRooms® - Lodging U.S. Government Rental Car Program – Defense Travel Management Office (DTMO)

15. Federal Acquisition Service 15 City Pairs Air Program

16. Federal Acquisition Service 16 City Pair Program FY 09  12 Contract Carriers  Over 5500 domestic and international City Pairs to choose from, up 10% from FY 08  Average awarded fare $308.59, up 13% from FY 08, but still an excellent value compared to commercial fares up 34%  Airfares average 61-83% below lowest unrestricted commercial rates  Over $5 billion in potential annual savings to the Government in FY 09

17. Federal Acquisition Service 17 Benefits  No advance purchase required  No stay restrictions  No airline change /cancellation fees  Tickets are fully refundable  Last seat available  Dual fares (YCA, _CA)  No blackout periods  Fares are priced on 1-way routes  Non-stop service 92% of the time where offered  Best Value Determination

18. Federal Acquisition Service 18 Dual Fares  Two contract fares: YCA and _CA  The Best Value discounted YCA  The more highly discounted _CA –Only difference: capacity-controlled –Dual Fares in over 2300 markets –Book early, save more  Use of the _CA flights saves billions YCAYCA CACA

19. Source: http://apps.fss.gsa.gov/citypairs/search

20. Federal Acquisition Service 20 Required Forms of Payment  SmartPay ® Travel Card Centrally billed Individually billed  Government Transportation Request (GTR) for International travel only

21. Federal Acquisition Service 21 GSA Lodging® Programs

22. Federal Acquisition Service 22 Source: www.gsa.gov/lodging

23. Federal Acquisition Service 23 GSA Lodging®  Variety of lodging programs to support customers  Emergency Lodging  Corporate Housing (30+ nights)  Conference, Events, & Tradeshow Management  FedRooms® - Transient (TDY) (1-29 night stays)

24. Federal Acquisition Service 24 FedRooms® Offers  Best price/value: at or below per diem rates, no add-on fees  Policy compliant hotels: Fire Safety/FEMA-certified  Flexibility: cancellation deadline 4pm (or later) day of arrival; over 60% of inventory offers LRA rates  Rates available using all booking channels: Global Distribution Systems (Sabre, Worldspan, Galileo), travel agencies, E-Gov Travel Services, FedRooms website, and hotel reservation call centers  Built tough: better than industry standards  Lodging where you need it, when you need it! 6,500 hotels worldwide  No hidden fees

25. Federal Acquisition Service 25 How to Book/Reserve FedRooms® Hotel  Always select a FedRooms® hotel and ASK/BOOK a FedRooms® RATE!  Through E-Gov Travel Service  By asking your TMC - insist on FedRooms® rates  Through fedrooms.com  Direct with hotel or hotel’s 1-800 number – ASK for FedRooms® Rate

26. Federal Acquisition Service 26 FedRooms® = financial risk aversion… …we are ahead of the curve… In 2006, the hotel industry raked in a record $1.6 billion additional revenue from hidden/add-on fees (source…Travel Weekly, 01/09/2007) * 4PM or later day of arrival

27. Federal Acquisition Service 27 Compare FedRooms® rate versus the Government rate

28. Federal Acquisition Service 28 GOVERNMENT RATE  Not managed by the government  Not necessarily below per diem  Not necessarily FEMA compliant  Possible hidden fees FEDROOMS® RATE

29. Federal Acquisition Service 29 Market and Communicate  E-mail blasts  Newsletters  Training  Pay-stubs  Credit card inserts  Press  Trade shows  White papers  Advertising

30. Federal Acquisition Service 30 U.S. Government Rental Car Program – Defense Travel Management Office (DTMO)

31. Federal Acquisition Service 31 GSA Travel Training

32. Federal Acquisition Service 32 Background  U.S. General Services Administration (GSA) Travel Training has been delivering professional development and training for over 25 years  Extensive knowledge  Comprehensive courses  Current and relevant  Accessible and flexible

33. Federal Acquisition Service 33 Benefits  Enhance knowledge of:  Travel and relocation entitlements  Travel and transportation services  Increase understanding of E-Gov Travel Service:  Embedded policy compliance  Electronic authorization and voucher approvals  Maximize use of:  City Pair Program (air)  FedRooms® (hotels)  Travel Management Centers (TMC)

34. Federal Acquisition Service 34 Classes include  Temporary Duty Travel: FTR  Temporary Duty Travel: DoD JTR Vol 2  Advanced Temporary Duty Travel: FTR  Approving Officials Responsibility: FTR  Approving Officials Responsibility: JTR Vol 2  Conference Planning  Relocation Allowances: FTR and JTR Vol 2  Relocation Income Tax Allowances www.gsa.gov/traveltraining

35. Federal Acquisition Service 35 NEW for FY 2009  FTR online, Web based training  Innovative  Convenient  24/7 access  No travel expense  Saves time  Flexible  Self paced  Ensures consistency and compliance www.gsa.gov/traveltraining

36. Federal Acquisition Service 36 Recap  One GSA Travel is an integrated approach to manage travel  ETS fully aligns policy and programs  ETS is an end-to-end solution  City Pair, FedRooms® and Rental Cars can all be accessed through ETS  City Pair provides flexibility and high value  FedRooms® rate is not the Government rate  FedRooms® provides policy compliant hotels with rates at or below per diem in over 5,000 locations

37. Federal Acquisition Service 37 Questions For additional information visit: www.gsa.gov/travel