1. UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY Do You Have Qualified Personnel for the Successful Mainstreaming of Systems Operations and Management?

2. UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY Problem There is a lack of qualified personnel that is hampering the successful mainstreaming of systems operations and management

3. UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY SO…. What is being done about it?

4. UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY Discussed at SSOM Meeting Results of those discussions: –NCHRP Project 20-77 Transportation Operations Framework –Development of Operations Academy Senior Management Program www.operationsacademy.org

5. UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY NCHRP Project 20-77 Transportation Operations Framework has been working to provide part of the solution

6. UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY NCHRP 20-77 Deliverables That Will Help Operations and Management Competencies Identified Database of Training Currently Available Identified Gaps in Existing Training Training Packages Developed

7. UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY Competencies Identified Topic areas of skill needed by DOT personnel identified for: –Senior, Mid-level, Technician Matrix developed and found at www.catt.umd.edu/documents/NCHRPMatrix.pdf

8. UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY

9. UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY Database of Available Training Training that is currently available was researched Database of courses can be found at: http://nttr.dot.gov

10. UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY Gaps in Existing Training Current training available is inadequate Areas with little or no training was compiled Gaps can be found at: www.catt.umd.edu/documents/GapAnalysis-3-2009.pdf Contact us if you know of training that meets any of the gaps

11. UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY Training Packages Developed Defines a curriculum for you Available for each topic area (competency) Consists of existing courses Process: Competency area =>Cell => Package Found at: www.catt.umd.edu/documents/NCHRPTrainingFramework.pdf

12. UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY Typical Entry for Fundamentals of Public/Decisionmaker Outreach Effective Public Involvement ITE –Discuss approaches for involve the public in transportation studies and projects. –Resolve conflicts in ways that promote cooperation and effective solutions. Effective Community and Media Communication Kansas University Transportation Center –Implement pro-active communication. Explain issues management. –Frame an accurate message. –Write effective press releases and fact sheets. –Manage public meetings. –Conduct press interviews.

13. UNIVERSITY OF MARYLAND CENTER FOR ADVANCED TRANSPORTATION TECHNOLOGY Contact Information Kathleen Frankle 410-414-2925 kfrankle@umd.edu