1. Patron-to-patron Lending A Proposal Gerrit van Dyk Document Delivery Services Manager Twitter: @gvandyk1 Access Services Conference, 2009 2009.11.12 (Thurs)

5. Too New Too PopularToo Specialized

6. Options Put their name in the holds queue Go to another library Go to a local bookstore or online book vendor and order a personal copy Continue to try ILL with mixed results Borrow from a friend 6

7. No Dead Ends 7

8. Assumptions Assumption 1: Librarians want to get what the patron needs, whatever way they can (e.g., purchase, lend, ILL). Assumption 2: Even though we know that it costs more money to fill a request than to cancel it, we would rather have a fill then ‘save’ money through cancelling. 8

9. Options Put their name in the holds queue Go to another library Go to a local bookstore or online book vendor and order a personal copy Continue to try ILL with mixed results Borrow from a friend 9

10. 10

11. 11

12. Rationale 12

13. Rationale 13 Popular items are both: 1.heavily requested at libraries 2.but also owned by more users

14. Rationale 14

15. Liabilities? 15

16. Liabilities? 16

17. Liabilities? 17

18. Liabilities? 18

19. Liabilities? 19

20. Liabilities? 20

21. Liabilities? 21

22. Benefits 22 Save $7 in Borrowing costs and $10 in Lending costs

23. Benefits IMY 23

24. Getting Started 24

25. Getting Started 25

26. Getting Started 26

27. Maintenance Database updates – Run circ/holds and ILL reports to determine any additions to the database – Remove unreliable lenders – Remove titles that are not requested anymore – Notify users of new titles and if/when you remove titles 27

28. Patron-to-patron Lending A Proposal Gerrit van Dyk Document Delivery Services Manager Twitter: @gvandyk1 Access Services Conference, 2009 2009.11.12 (Thurs)