1. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Basic Teaching Skills for Career Education Instructors Chapter 18 Teaching Success Strategies for a Winning Career

2. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Critical Concept Some succeed because they are destined to, but most succeed because they are determined to.

3. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Desired Performance Goals List specific actions students can use to pay value to themselves. List specific actions students can use for self-motivation. List specific actions students can use for expecting to win. List specific strategies students can use to manage their goals. List specific methods students can follow to adopt a strong work ethic. List specific methods students can follow to value their clients.

4. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. The Master Educator Teaches students the valuable soft skills necessary to achieve success in the workplace. Teaches students to define what success means to them. Inspires students to create a successful life and career by envisioning a future and building a plan of action to get there.

5. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Success Is a Choice Success has been defined as “reaching a desired outcome or result, such as the attainment of wealth, favor, or eminence.” ACTIVITY: Work with a partner and paint a picture or define what personal success looks like to you. (continues)

6. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Success Is a Choice Eighty percent of a graduate’s success depends on soft skills.

7. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Six Strategies for Achieving a Winning Career Value yourself. Motivate yourself. Expect to win. Manage your goals. Adopt a strong work ethic. Value the client.

8. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Value Yourself – Self-Assessment What are my 5 most important values? Do I like myself or would I rather be someone else? Does my ego overwhelm my humility? Do I accept compliments graciously? Do I give compliments and praise sincerely?

9. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Actions for Valuing Yourself Sit up front. (continues)

10. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Actions for Valuing Yourself Practice posture; look your best. Set personal standards. Pay value to your own name. Plan your growth. Say “thank you.” Smile.

11. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Personal Values

12. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Motivate Yourself – Self- Assessment What do I desire most in life? What am I most afraid of? How do my fears affect my life? What emphasis do I place on my desires? Do I see the benefits of success and understand the penalties of failure?

13. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Actions for Self-Motivation Make positive choices. Block negativity. List accomplishments. Do what you enjoy. Change your vocabulary. List your desires. (continues)

14. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Actions for Self-Motivation Review your successes. Learn something new. Read inspirational books. Concentrate on success.

15. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Expect to Win – Self-Assessment Am I optimistic or pessimistic? Am I negative or positive? Am I healthy or sickly? Do I view challenges as roadblocks or opportunities? Am I a “Gloomy Gus” when things go wrong or do I learn from my mistakes and move on?

16. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Actions for Expecting to Win Practice optimism. Count your blessings. Develop and use positive affirmations. Define challenges; rewrite as a solution. Practice praising. Associate with winners. Be well.

17. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Manage Your Goals – Are They Worthwhile? Do you own it? Is it moral, legal, and fair? Do short-term goals support long-term goals? Is there an emotional commitment? Can you visualize accomplishment?

18. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Goal Management Action Plan

19. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. S-M-A-R-T Goals S – Specific M – Measurable A – Attainable R – Relevant T – Time-based

20. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Goal Management – Self- Assessment What are your 5 most important goals? What do you want to accomplish most over the next 12 months? What is your most important goal over the next 5 years? How do you define success and failure? How much time are you willing to devote to attaining your goals?

21. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Actions for Managing Goals Put goals in writing. Keep track of your goals. Take action. Take responsibility. Prepare for obstacles. Take another look. Avoid perfectionism. Expect disappointment.

22. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Develop a Strong Work Ethic Work ethic is believed to be a set of values based on the moral virtues of hard work and diligence that includes the belief in the moral benefit of work and its ability to improve one’s character.

23. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Top 10 Work Ethic Traits Appearance Attendance Attitude Character Communication Cooperation Organizational skills Productivity Respect Teamwork

24. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Develop a Strong Work Ethic Do I show up on time, ready to work, and go above and beyond what is expected? Do I plan and organize my day? Am I mindful of the goals of colleagues? Do I look my best and give a full day? Do I seek creative solutions to challenges?

25. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Actions for a Strong Work Ethic Create a plan. Set the alarm clock. Build your stamina. (continues)

26. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Actions for a Strong Work Ethic Find role models. Meet deadlines and persevere. Be a problem-solver. Be a risk-taker. Be ambitious. (continues)

27. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Actions for a Strong Work Ethic Love what you do. Take pride in your work. Affirm and celebrate.

28. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Value the Client Positively outstanding customer service should be random and unexpected. Service should be out of proportion to the circumstances.

29. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Value the Client – Self- Assessment Do I make eye contact? Do I discuss their needs prior to service? Am I a good listener? Do I make my clients feel needed? What do I do to make clients feel like VIPs?

30. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Ten Commandments of Superior Customer Service Clients are the most important people in any business. Clients are not dependent on us; we are dependent on them. Clients are not interruptions of our work. They are the purpose of it. Clients do us a favor when they call on us. We are not doing one by serving them. Clients are part of our business, not outsiders. (continues)

31. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Clients are human beings, like ourselves, with the same feelings and emotions. Clients bring us their needs. It is our job to satisfy those needs. Clients are not those to argue or match wits with. Clients are deserving of the most courteous and attentive treatment we can give them. Clients are the lifeblood of our business and every other business. Ten Commandments of Superior Customer Service

32. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Actions for Valuing the Client Check your image. Practice your handshake. (continues)

33. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Actions for Valuing the Client Learn client names. Keep client records. Extend yourself. Provide complimentary service. Recognize first-timers. Provide refreshments. Give them reason to return. –Follow W – I – T!

34. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Wrapping It Up Teach valuable soft skills. Help build student self-esteem. Help them envision success and build a plan of action to get there. Teach them to Dream it, Desire it, Design it, and Do it!!!

35. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. In Retrospect List 6 strategies and principles to achieve a winning career. List specific actions students can use to pay value to themselves. List specific actions students can use for self- motivation. List specific actions students can use to expect to win. (continues)

36. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. In Retrospect List specific strategies students can use to manage their goals. List specific methods students can follow to adopt a strong work ethic. List specific methods students can follow to value their clients.

37. © Copyright 2014 Milady, a part of Cengage Learning. All Rights Reserved. May not be scanned, copied, or duplicated, or posted to a publicly accessible website, in whole or in part. Congratulations! You have completed eighteen units of study toward completion of your instructor training program.