1. Welcome Smarter Technology Decisions for Better Results Bruce Lach and Erik Thorsell SUCCESS Computer Consulting

2. Smarter Technology Decisions for Better Results Does technology live up to its promise? How? …or, what promises were broken?

3. Technology – a big business topic Plus’sMinus’s

4. Technology – a big business topic Plus’s It makes life easier It can save money It allows the unimaginable Reach Speed “The Promise” Minus’s

5. Technology – a big business topic Plus’s It makes life easier It can save money It allows the unimaginable Reach Speed “The Promise” Minus’s It makes life miserable It costs too much It doesn’t really help I can’t get away from it I can’t keep up It never quite delivers on the promise…

6. Technology – a big business topic Plus’s It makes life easier It can save money It allows the unimaginable Reach Speed “The Promise” Minus’s It makes life miserable It costs too much It doesn’t really help I can’t get away from it I can’t keep up It never quite delivers on the promise… But no matter what, it will always be changing… in ways important to business…

7. Big Changes and Trends The industry is focusing advancements in 5 key areas Erik - Overview and guiding principles Bruce – Use of guiding principles and models in decision making Q&A

9. Models – the “Big 11” Align the Business ID & Fill the Gaps Best Use I/T Resources Define our Value PP Process vs Projects De-Multitask And Sequence Full Kit R Manage Resource Risk G P Leverage Guiding Principles Infrastructure Solutions Services Business Drives Tech Drives Business Backlog Now Next Never

10. Above and Below the Line Best use of IT resources

11. Computing and Communications Infrastructure

12. Above and Below the Line Best use of IT resources Computing and Communications Services Computing and Communications Infrastructure

13. Above and Below the Line Best use of IT resources Database Management Systems Computing and Communications Services Computing and Communications Infrastructure

14. Above and Below the Line Best use of IT resources Line of Business Applications Database Management Systems Computing and Communications Services Computing and Communications Infrastructure Business Intelligence CollaborationOther

15. Above and Below the Line Best use of IT resources Line of Business Applications Database Management Systems Computing and Communications Services Computing and Communications Infrastructure Support Business Intelligence CollaborationOther

16. Above and Below the Line Best use of IT resources Line of Business Applications Database Management Systems Computing and Communications Services Computing and Communications Infrastructure Support Business Intelligence CollaborationOther

17. Above and Below the Line Best use of IT resources Line of Business Applications Database Management Systems Value Driven Cost Driven Computing and Communications Services Computing and Communications Infrastructure Support Business Intelligence CollaborationOther

18. Gap Analysis

19. Value of Filling Gap Priority What You Need Gap Cost of Filling Gap What You Have

20. Gap Analysis and Guiding Principles Value of Filling Gap Priority What You Need Gap Cost of Filling Gap What You Have

21. Gap Analysis and Guiding Principles Value of Filling Gap Priority What You Need Gap Cost of Filling Gap What You Have Guiding Principles For “BACKUP” Monitored Offsite Automated Tested Secure…

22. Gap Analysis and Guiding Principles Value of Filling Gap Priority What You Need Gap Cost of Filling Gap What You Have Guiding Principles For “BACKUP” Monitored Offsite Automated Tested Secure… We have: TAPE BACKUP No monitoring Stored at Mgr’s home Manual Process Test annually (maybe) Driven to IT Mgr’s Home Etc…

23. Gap Analysis and Guiding Principles Value of Filling Gap Priority What You Need Gap Cost of Filling Gap What You Have Guiding Principles For “BACKUP” Monitored Offsite Automated Tested Secure… We have: TAPE BACKUP No monitoring Stored at Mgr’s home Manual Process Maybe once a year Driven to IT Mgr’s Home Etc… Value of meeting Principles: Save $xx,xxx per day Avoiding downtime Client relations improved Vendor, bank and other Relations improved

24. Gap Analysis and Guiding Principles Value of Filling Gap Priority What You Need Gap Cost of Filling Gap What You Have Guiding Principles For “BACKUP” Monitored Offsite Automated Tested Secure… We have: TAPE BACKUP No monitoring Stored at Mgr’s home Manual Process Maybe once a year Driven to IT Mgr’s Home Etc… Value of meeting Principles: Save $xx,xxx per day Avoiding downtime Client relations improved Vendor, bank and other Relations improved Cost of meeting Principles: $xx,xxx one time $xxx per month

25. Smarter Technology Decisions for Better Results Value of Filling Gap Priority What You Need Gap Cost of Filling Gap What You Have Line of Business Applications Database Management Systems Value Driven Cost Driven Computing and Communications Services Computing and Communications Infrastructure Support Business Intelligence CollaborationOther Cloud Big Data Mobility Social Guiding Principles

26. Q&A

27. Thank you

28. A method to align toward goals Results Action Business Goals Business Practices Information Tools

29. Line of Business Applications Data Base Management Systems Value Driven Cost Driven Computing and Communications Services Computing and Communications Infrastructure Support Business Intelligence CollaborationOther

30. Gap Analysis

32. A method to align toward goals