1. Employee Assistance Programme Information Advice Support

2. Working for large and small organisations

3. Independent & impartial Information, signposting and counselling Confidential Free to you An opportunity for personal development What is the EAP?

4. Call free 0800 282 193 Available 24 hours a day, 7 days a week Identify your organisation Provide some personal information: – Name – Contact number – Home address Demographic questions Trained advisors will help you to identify your needs How do you access the EAP?

5. The services available Telephone Counselling Formal TC Financial Information Debt Support Legal Information Specialist Information PPC Online Online CBT Face to Face Counselling

6. Specialist Information Faulty goods & consumer rights Noisy neighbours Divorce/partnership breakdown or separation Maternity leave Holiday problems Dependent care Landlord and tenant issues General financial planning Early retirement Family concerns Specialist Information

7. Legal Information Matrimonial Motoring offences Insurance Property & tenancy Disputes with local authorities Welfare law Wills Power of attorney Consumer issues Family issues Legal Information

8. Financial Information Personal taxation issues Mortgage advice Loans and overdraft advice Early retirement Borrowing Money Divorce/partnership breakdown or separation Pensions General financial planning Wills and inheritance tax planning Investment advice Financial enquiries

9. Debt Information Budgeting County court judgements Bailiffs Mortgage/ rent arrears Bankruptcy Gaining control of your finances Credit rating Strategies for dealing with debt Council tax arrears Deciding whether to consolidate Debt Information

10. Qualified professionals Telephone Counselling oImmediately available oMay be brief, sessional or one-off Up to 6 Face-to-face Counselling Sessions oOne hour sessions oInitial assessment determines support requirements oLinked to counsellor within 48 hours of telephone assessment oFirst session arranged within 5 days of call oClose to where you work or live oSuitable locations Telephone and Face-to-Face Counselling

11. Practical, positive, solution focused Confidential A partnership between you and the counsellor Unbiased, impartial, independent What is Counselling

12. Work life balance Assertiveness skills Personal motivation Managing stress Emotional effects of ill health Managing depression Managing conflict or difficult behaviour Advice on alcohol or drug use/misuse Caring for elderly relatives Enhancing communication skills Counselling

13. Member-only website at www.ppconline.info Areas: o Personal Support (e.g. relationships etc) o Work-Life (e.g. change, retirement etc) o Health and Well-being (e.g. nutrition, stress etc) Fact-sheets, useful links and programmes Username: Barnetandchasefarm Password: EAPBCF PPC Online

14. Confidentiality is assured Your employer will not be informed Counsellor is bound by strict code of ethics Contract states confidentiality Areas of disclosure Your Confidentiality

15. Anonymous/confidential Statistical analysis Identifies themes and trends Records the value of the service Personal information disclosed only with individual’s permission Providing Feedback

16. Available to access 24/7 365 days a year via freephone 0800 282 193: Telephone Counselling Up to 6 face to face counselling sessions General Information Legal information Financial information Debt information PPC Online - member only website What services are available?

17. Enhancing organisational performance by supporting and empowering its people