1. The World is Flat A brief history of the 21st century Thomas Friedman
How it will affect Computer Science
Dr. Ranette Halverson

2. Chapter 1 – While I Was Sleeping
Author’s Trip to India
Bangalore – India’s Silicon Valley
Goldman Sachs IBM
Hewlett Packard Microsoft
Texas Instruments Cisco GE
Infosys outside Bangalore
Landscaping, putting green, pool, health club, restaurants

3. The World is Flat i.e. The Playing Field is Leveled
How? Why? What Happened?
Outsourcing
Investments in technology
Broadband connectivity
Explosion of HW & SW (cheap)

4. Globalization 1.0 1492 – 1800 World: Large to Medium
Driving Force: Muscle (Countries)
Power & how it could be deployed
By moving out, dew the world together
Global integration: trade, collaboration

5. Globalization 2.0 1800 – 2000 World: Medium to Small
Driving Force: Multinational Co.
Markets & Labor
Drop in transportation costs (RR), then drop in communication costs (telegraph to PC & WWW)
Global economy

6. Globalization 3.0 2000 – Present World: Small to Tiny (& Flat)
Driving Force: Empowering Individuals
Collaboration & Competition
Flat-World Platform = PC + Fiber + Workflow SW
Non-western inclusion

7. Accounting – Tax Preparation
MphasiS
2005 – 400,000 returns outsourced to India
Security
Creativity
Face-to-Face

8. Radiology - MD Reading of CAT & MRI Work from home
Nighthawks
Work from home
WF doctor works for San Antonio hospital
Australia, India
Day there when night here

9. Journalism Reuters Bangalore, India US reporters 1/5 Cost
Leader in world news
Bangalore, India
Flash Headlines from news releases
US reporters
Analysis
Cut staff by 1/4
1/5 Cost

10. Call Centers 24/7 Customer 2500 in Bangalore Dell, IBM, MS, Airlines
245,000 in India
Prestige, Training & Education
Jobs lost or Jobs not wanted?
Use U.S. Products
Computers, SW, Air conditioning
Bottled water, soft drinks, etc.
More disposable income in India

11. Remote Personal Assistant
Brickwork (div. of B2K Co.)
$1500 to $2000 month
Typically work during our night
What do they do?
Research Presentations
Reports
Clients: Health Care Consultants, Investment Banks, Financial Services

12. Dalian, Bangalore of China
Outsourced from Japan & other Asian operations
Data entry of handwritten Japanese
CAD – architects
GE, MS, Dell, SAP, HP, Sony, Accenture

13. Jet Blue Airlines Home Sourcing 100% of phone reservations
400 women (mostly) in Salt Lake City
30 hour weeks at home
1 day a month in office for training
30% more productive than similar on-site reservation facilities

14. U.S. Army Predator drones Unmanned spy planes Flying over Iraq
Flown by soldier in Las Vegas, Nevada

15. McDonalds (yes, the hamburger place)
Missouri, Minnesota, Massachusetts
Call center in Colorado Springs, Co.
Pay operators more but costs down 10%
Cut errors by 1/2
Service time down by 30 seconds
Next step: “phones” at tables which go to the call center
Headquarters doing a trial

16. E-Tutoring From India $15 to $20 per hour
Use cameras, microphones, digital pencils, scanners

17. What does this mean? 10 Flatteners Level Playing Field
All have to do with the computer

18. Ten Forces that Flattened the World
11/9/89
8/9/95*
Work Flow Software*
Uploading*
Outsourcing*
Offshoring*
Supply-chaining*
Insourcing
In-forming*
The Steroids

19. How has the computer changed the world as you know it???
Cell Phones
Music Downloads
Online Courses
YouTube
Face Book – My Space
Online Shopping

20. Still changing…… eHarmony.com Wikipedia Ebay Travelocity.com Email
Instant messenger
Text Messaging

21. What are YOUR Plans??? Where will you work? What will you do?
Who will you work with?
ALL of this is changing as we speak! Much of the change is due to the computer and the related technology!

22. How is the world economy and job market changing?
Today we will discuss WHAT is happening. Actually what has already happened!
Not why it happened!
Not is it good or bad!
That is for you to decide!!

23. Outsourcing 1800’s – Conestoga Wagon Covers Today
Manufacturing
Cars, Clothes,
Help desks & Call Centers
Programming
Outsourcing will not be the end of civilization as we know it!!

24. Are all the jobs leaving the US?
This is a serious question.
But the answer might be no!

25. True Change is Occurring!!!
How do we manage it?
Who regulates it?
Who taxes it?
A significant change is occurring in ALL aspects of our world and at SUPER speed!

26. What’s Next?? What will be the next BIG change?? I don’t know!
I know you better be comfortable with computers and technology!!

27. Questions or Comments?