1. Combining the strengths of UMIST and The Victoria University of Manchester Cluster Checker Training FAQS

2. Combining the strengths of UMIST and The Victoria University of Manchester PRINTING Why can’t I print? Check – Has the student selected the correct printer for the cluster they are physically located in? Check – Have they got enough credit on their account? Check – Is there paper in the printer?

3. Combining the strengths of UMIST and The Victoria University of Manchester Check – Are they logged in on the network? Check – Is the printer turned on? Check – Are there any messages on the printer display? Why can’t I print?

4. Combining the strengths of UMIST and The Victoria University of Manchester How do I get a refund for a failed print? Check - Has the student sent the job to a printer located in a different cluster? Refunds can be given at the service desk in Lime Grove W1.19 or the MC shop The failed printout must be brought to the service desk

5. Combining the strengths of UMIST and The Victoria University of Manchester Where can I purchase print credit? Print credits can be purchased at any of the print robots located throughout the campus. A complete list is located on: http://www.itservices.manchester.ac.u k/printing/payingforprint/printrobots/

6. Combining the strengths of UMIST and The Victoria University of Manchester Where can I print in colour? There is a colour printer located in Lime Grove W1.19 Printing is 5p /sheet for black 25p/sheet for colour

7. Combining the strengths of UMIST and The Victoria University of Manchester Logon Problems Check – Is the caps lock on when the student is attempting to login? Passwords are case sensitive Check- Has the student signed-up? Do they have their username + password combination? Check- Is the computer connected to the network? The network cable may have come loose. Check - Is the student’s account disabled or expired. Service desk team can check.

8. Combining the strengths of UMIST and The Victoria University of Manchester Check – What, if any, is the error message? Report any error messages to Brenda so that a job can be submitted to the service desk team via ARS. Check - is there power to the machine? Green light on base switch indicates power on. Check - does the cluster have power? B3.17, B3.3, and B3.1 in Devas St all have trip-switches for the room. Check - is the monitor switched on? The monitor has a separate switch to the base unit.

9. Combining the strengths of UMIST and The Victoria University of Manchester Passwords What is the password policy? Passwords should be between 8 and 14 characters long Passwords should include at least two num3ric character5 Passwords should contain a mixture of lower and UPPERCASE characters Passwords must not contain s p a c e s

10. Combining the strengths of UMIST and The Victoria University of Manchester IT Signup What is IT Signup? IT Signup is the process by which students get their Username plus password combination for logging in to the University IT system. This is distinct from registration What is the web address for IT signup? The web address is www.manchester.ac.uk/itservices/itaccountmanager

11. Combining the strengths of UMIST and The Victoria University of Manchester How do I change my username/password? Usernames are set at signup and can not be changed. Passwords can be changed by visiting the address given before: www.manchester.ac.uk/itservices/itaccountmanager

12. Combining the strengths of UMIST and The Victoria University of Manchester Self Registration Self registration is the process through which students carry out their academic registration as distinct from IT Signup What is self registration?

13. Combining the strengths of UMIST and The Victoria University of Manchester Self Registration What does self registration cover? Self registration covers the entry of personal data, such as names and term time addresses, and emergency contacts details. It also covers financial registration, course payments, bank account details and course unit selection.

14. Combining the strengths of UMIST and The Victoria University of Manchester Self Registration What is the address for self registration? The address for self registration is https://studentadmin.manchester.ac.uk/CS89PROD/signon.html