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Published byBarry French Modified over 9 years ago
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Mergers and acquisitions and their impact on the training departments The case of Scitex-CreoScitex-Creo-Kodak
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2 Agenda Mergers and acquisitions – their impact on training Constant change – the organizational reality Tips for training departments in a global and changing environment The five stages of change – how to cope in each stage
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3 Documentation and Training / Knowledge Management/ Content Development group Today the group of about 60 people consists of the following teams: Technical Writing Instructional Design Editing Localization Multimedia Global group located in Canada and Israel Reports to the Service Organization today, previously to Marketing and to Customer Support
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4 Technical Writing Main Deliverables User documentation: User guides Online help Visual reference guides Quick reference cards Service documentation: Procedures Field change orders Installation guides Troubleshooting
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5 Training Main Deliverables Classroom Training Onsite Training Online Classroom Training (Webex) Self-study Guide Activity Guide PowerPoint slides Exercises Job Aids Customer Training Checklist Assessments Coaching Kits Web Based Training (WBT)
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6 Mergers and Acquisitions M&As - commonplace business trend in the past decades Training departments may become regional departments of large companies Globalization trends and outsourcing Cultural differences account for about 70% of M&As failures
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7 Constant Change – the Organizational Reality Change management – a nice business theory seldom implemented properly Reporting structure of the training department may change and impact on its functioning Budget for training depends on the team’s standing in the new company Typical situation: lack of a single vision and consistency Typical scenario: branding and rebranding take up development effort
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8 Tips for Training Departments in a Changing Environment Before the M&A – in case you know in advance: Find out about the acquiring company culture, power structure, and training counterparts Start communicating with counterparts immediately Share your knowledge (standards, technologies, etc.) Find areas for sharing, collaboration and alignment Create forums Communicate, communicate, communicate
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9 Tips for Training Departments in a Changing Environment After the M&A Find an effective corporate sponsor Focus on realistic goals – less gradual improvements, more bang for the buck Public relations to increase the training department profile Make the business cases for training - talk with numbers Get feedback – bottom-up and top-down Communicate, communicate, communicate Change is a process – your team needs reassurance throughout it all
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10 The Five Stages of Change - DABDA Denial Anger Bargaining Depression Acceptance
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11 How to Cope with Change The key to seeing change as an opportunity instead of a threat Five characteristics of resilient people Positive Focused Flexible Organized Proactive
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13 Training Solutions Development Main Deliverables Classroom Training Onsite Training Online Classroom Training (Webex) Self-study Guide Activity Guide PowerPoint slides Exercises Job Aids Customer Training Checklist Assessments Coaching Kits Web Based Training (WBT)
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