1. FixIT Crew Project Team: Michael Jacoby | Toni McPherson | Beverly Medina Project Sponsor: Long J. Silvers Sr

2. FixIT Crew FixIT Crew is a work-order software used by the Information Technology Department to electronically track all of the IT needs that are vital to the success of ABC Company.

3. Current Business Problems ABC Company’s IT Department is having trouble with work order assignment and specific communication regarding the work order. An electronic tracking system would be beneficial to ABC Company to track technician productivity, recurrence of certain computer related issues, and the amount of monetary resources being allocated to which departments and what kinds of computer related equipment.

4. Proposed Solution Build a work order system that automatically assigns the work order to a technician based on the user’s input of which department they work in. Have a system that will produce reports that show how many work orders technicians have been assigned and the outcomes of the completed work orders. Enable the system to report the amount of money being used by each department and on what type of equipment so ABC Company can allocate department budgets and improve IT Department spending.

5. Hardware Requirements Desktop or Laptop PC System Server Space

6. Form Hierarchy EMPLOYEES Login Form Work-order Input Generate Email Exit IT DEPARTMENT Login Form Reports Assignments

7. Login Form

8. Work Request Input Form(User)

9. Work Request Form (IT)

10. Input Input data: name, dept, classification of issue, etc. Assign According to dept. the system will assign a technician to work order Process According to classification of issue the system will generate a list of possible parts needed Outcome Technician will update work order with comments and close out work order

11. Work Order Inputs Name of Requestor Department that Requestor works in Classification of Issue (PC, Software, Printer, etc.) Date of Input Email Address of Requestor Technician Comments

12. Work Order Outputs Possible parts needed to complete work order If the issue was able to be resolved Which technician has been assigned to the work order The date the work order was completed

13. System Hierarchy Login User Work Order Input Generate Email Exit Tech Side Work Request Reports Financial Log Out

14. Business Model Database USER Name Phone Email Dept Date Room Call Type TECH WR Number Name Phone Email Dept Date Received Room Date Completed Call Type FINANCIAL ……. Category Part Price Dept

15. Implementation minus Access USER UserName UserPhone UserEmail UserDept UserDate UserRoom UserCallType TECH TechName TechPhone TechEmail TechDept TechRoom TechWRNum TechDateReceived TechDateCompleted TechCallType FINANCIAL FinCategory FinPart FinPrice FinDept

16. Login Form – User / IT Dept

17. Work Request Form - User

18. Work Order Submitted Form

19. Menu Options for IT

20. Financial Inventory Form

21. Q & A | Comments Q & A | Comments Bring it