1. Navigating Your Way Through Walden: Tips for Success Welcome and Introductions Introduction to Student Services Tips for Success Academic Advisors: Angie Rackstraw, Tobias Ball, Donyea Collins, Sarah Olson

2. Student Services Academic Advising School of Psychology  Mon - Fri 7am - 7pm CST  877-850-4645  psycadvise@waldenu.edu School of Health & Human Services  Mon 8:30am-9pm CST Tue-Fri 7:30am-5pm CST Public Health Programs  800-925-3368 ext. 9020  pubhadvise@waldenu.edu Health & Human Services Prog.  800-925-3368 ext. 9021  hhsadvise@waldenu.edu

3. Student Services Academic Advising School of Education  Mon – Fri 8am – 5pm CST EdD Program  877-226-4074, option 4  eddadvise@waldenu.edu PhD Education Program  877-226-4074, option 4  peducadvise@waldenu.edu School of Management  Mon – Fri 8am – 5pm CST AMDS Program  800-925-3368 ext. 9010  amdsadvise@waldenu.edu Public Policy & Admin. Prog.  800-925-3368 ext. 9011  pppaadvise@waldenu.edu

4. Student Services Online Concierge Contact Information:  Mon-Fri 8am – 6pm CST  866-925-4357  support@waldenu.edu For assistance with:  Passwords  Online classrooms  Web forms  Technical assistance

5. Student Services Registrar’s Office Contact Information:  800-925-3368, option 5  reghelp@waldenu.edu For assistance with:  Student records  Registration  Transcripts  Grades  Name/contact information changes  LA and KAM processing

6. Student Services Finance Offices Bursar  800-444-6795, option 2  bursar@waldenu.edu For assistance with:  Student accounts  Refunds  Payments  Tuition and billing Financial Aid  800-444-6795, option 2  finaid@waldenu.edu For assistance with:  Financial aid  Loan disbursements

7. Student Services Disability Services Office Contact Information:  800-925-3368 ext. 1205  disability@waldenu.edu  Contact the Disability Services Director to request academic accommodations due to a disability.

8. Student Services Library/Writing Center Library  800-437-0501  waldenlb@waldenu.edu For assistance with:  Online databases  Document services  Effective library use Writing Center  http://www.waldenu.edu/c/Stud ents/CurrentStudents_562.htm For assistance with:  Writing/formatting KAMs  Dissertation help  APA style  Plagiarism prevention  Writing resources

9. Student Services Academic Residencies Contact Information:  1-800-925-3368 ext. 1339  Residencies@waldenu.edu Residencies@waldenu.edu For assistance with:  Registration for residencies  Questions about upcoming residencies  Availability of residencies  Any residency related questions

10. Tips for Success Speak the Truth  Honesty really IS the best policy; we are your advocates.  If you call and get a voicemail, leave your specific question or concern we can look into it and have an answer upon responding.  Remind the staff person you are contacting exactly where you are in your process.  If you have several concerns, compile them into one communication. The whole story helps us help you.

11. Tips for Success Be Patient  It takes time to process things in our administrative office…sometimes frustrating, but part of our academic quality and integrity. Allow reasonable time to process items such as: audits, dissertation paperwork, petitions, etc.  When phoning a staff member, leave one voicemail message. We will call you back. Leaving multiple messages on the same business day will actually lengthen the time it takes to respond.  Trust us! We are here to help you.

12. Tips for Success Be Proactive  Don’t wait until the last minute to contact your advisor, instructor, or faculty mentor with your question or problem.  Before assuming that your problem is not being addressed, try an initial, yet brief, follow-up, placed a day or two later than your first request.  Follow the chain of command. Start with the appropriate initial contact person; give it time and then move up the ladder. This will help your case in the long run.

13. Tips for Success Be Thorough  When calling or emailing Walden staff, state your full name, student ID and/or social security number. Which Bob are you?  Empower yourself by thoroughly reading Walden communications, such as emails that come to your Walden or specified email account.  Consider where best to direct a question: technical questions go to the online concierge, content questions go to the appropriate faculty member, finance questions go to the finance office, program and individual concerns to your academic advisor, etc.

14. Tips for Success In General  Use your program of study (POS). This is a tool to guide you through your program.  Contact your advisor IMMEDIATELY if something comes up and you are unable to participate in your courses or need time away from your studies.  Pay attention to deadlines: registration period, drop dates, withdrawal dates, dissertation time lines, etc.  If in doubt, ASK!