1. TRANSLATING THE NEW IMTEGRATED STANDARDS INTO ACTION! OPENING DOORS AND MINDS October 27, 2011

2. The Honourable Madeleine Meilleur “Another milestone in Ontario’s accessibility history.”

3. Our Focus Today Challenging Times Steps to Successful Implementation A Positive Approach

4. Challenging Times Resistance Cost Time Understanding

5. Attitude Assumptions About Ability “Legislation” Leads to “Panic” Search for the “Silver Bullet”

6. The Reality! Looking for the Silver Bullet! “There is no great transformation” Jim Collins

7. Steps to Successful Implementation Overall Steps Specifics to Employment Information & Communication Transportation “Best Practices”

8. Requirements for all Standards Access policies, plans and processes Training Access Criteria for procurement

9. Steps to Compliance Build on what you have Who is the Champion? Keep monitoring the Customer Service Standard

10. Customer Service Tips Guide

11. Small Organization Compliance Package #1 Kit #1 - for 1 to 19 people - $149 INCLUDES: 19 e-Learning seats and proof-of-training certificates Accessibility Policy Template Service Disruption Template Customer Feedback Template Compliance Report Management and Staff Training Guide Staff Service Tips Pocket Guide “We Support Accessibility” window decal Upon successful completion, you also receive a listing in the People Access Directory of Accessible Businesses for a whole year at no charge!

12. Upon successful completion, you also receive a listing in the People Access Directory of Accessible Businesses for a whole year at no charge! Kit #2 - for 20 to 49 people - $299 INCLUDES: 49 e-Learning seats and proof-of-training certificates AccessPATH Plus Software License for online completion and storage of all your Accessibility Policy and document requirements One hour phone support Official Government Compliance Report Management and Staff Training Guide Staff Service Tips Pocket Guide We Support Accessibility” window decal Small Organization Compliance Package #2

13. Other Tools E-Learning Module “Fill in the Blanks” kit Access Award

14. Supporting Accessibility Door Decal

15. Global Accessibility Map (Rick Hansen Foundation)

16. More Steps Your role as translator Clarify timelines – what applies to you? Develop three key & consistent messages

17. More Steps... Review Policies & Plans Identify Barriers Develop Action Steps – Your Access Plan Identify Stakeholders.

18. More Steps... Engage Stakeholders Translate requirements Be clear about what you are asking them to do Accountability – what’s been accomplished Celebrate success – say thank you

19. On-going Continue the Dialogue Work Together

20. Employment Recruitment, Assessment & Selection Checklist of the process Provide a script Accommodation Support

21. Employment Performance Management & Career Development The same process for everyone Ask everyone about accommodation Career planning for everyone

22. Emergency Response Information Role of individuals & managers Building supports for safe evacuation Safe procedures Planning for Safety Evacuating people who need assistance in an emergency www.hrsdc.gc.ca/publications/ Human Resources and Skills Development Canada

23. Employment - Other Tips Find out where to recruit candidates with disabilities Teach managers and team members how to communicate with employees with disabilities Make all heavily used forms accessible Check that written job descriptions describe the essentials of the job Remember the hidden disabilities Support managers on reasonable accommodation

24. Attitudes & Assumptions Never assume a person’s abilities (or inabilities) Always hire qualified people Everyone is accountable Accommodations aren’t always expensive Check on accessibility Honour confidentiality

25. Information & Communication Accessible Formats Large printElectronic formats Recorded audio or audio description Written notes reading information aloud Descriptive dialogueBraille

26. Information & Communication Tips Clarify: Upon request In a timely manner No extra cost Have common pieces of information available Build funding into budgets

27. Accessible Web Sites Clarify Long time span – note deadlines & build into budgets World Wide Web Consortium (WCAG) guidelines are available Includes web site design & content “Accessible Website design” - A practical and strategic guide e-mail: info@easterseals.cainfo@easterseals.ca Easter Seals Canada

28. Web Site Checklist includes Audio descriptions for images High contrast between background & foreground Text laid out in short paragraphs - white space in between Links stand out Alternative text for graphics Process for feedback

29. Educational & Training Resources Consider: – Copiers with controls outside the reach range of a person using a wheelchair – Extended time and alternate locations for exams – Read information on the board/overhead out loud – Raised line drawings of graphs, geometric designs or mathematical equations

30. More Education Accommodation – Permit students to tape – Provide written copy of major points – Provide study guides – For a person with a psychological disability – set clear limits for classroom behaviour “Disability Services: Faculty Handbook” Blue Ridge Community College www.blueridge.edu

31. Transportation The importance of transportation Concepts of dignity, independence, integration & equal opportunity Energy Management

32. The Positive Approach Be a Strong Voice Have Tenacity Be Courageous Be Bold

33. To Conclude BELIEVE IN POSSIBILITIES

34. Possibilities

37. Izzy’s Web Site http://www.izadaptive.com/

38. Contact Information People Access Division of Excellence Canada (formerly the National Quality Institute) 2275 Lake Shore Blvd. W., Suite 307 Toronto, ON M8V 3Y3 t. 416-251-7600 x 224 www.peopleaccess.ca