1. International Sales Meeting September 2011

2. Agenda 1. Our Culture 2. Innovation 3. Quality 4. Operational Excellence

3. Our Culture: How we think. Commitment To Quality Investment In Innovation Operational Excellence

4. Commitment to Quality AS9100 (Aerospace standard) ISO9001 (Manufacturing Standard) IPC 610-II (Electronic Mfg. Standard) AS9100 ISO9001 IPC-610 II

5. Standards we support

6. Operational Excellence Support Selling Marketing Manufacturing Engineering Customer Satisfaction!

7. Culture of Innovation Large Investment Research and Development. –Double the rate large companies report. 16% increase in design capability. Business Plans that emphasize creativity. Developing National Standards. VSO Adding new Design Engineers In-house layout, CE Lab Our goal… –Best in Class!

8. Manufacturing IPC 610 Class II facility Full MRP process control –96% of orders meet Promise Date. Large Finished goods Inventory 36% of orders ship in 24 hours 82% ship in 10 Days. Want it faster?.... Just ask.

9. Manufacturing Investment in manufacturing –IPC Trained. –Hiring new workers. –Picking up third party contract jobs. –New Pick and Place line ordered (34,000 chips per hour) –New Conformal Coating line. –Qualified for Nuclear Industry.

10. Marketing New Website, Social Networking Videos, Webinars, Papers, Ads, Email, Direct mail, PR, Trade Shows, etc… Results –12700 video views –63% increase in Google Organic Search –37% increase in Web Traffic Its working! 3900 Sales Leads YTD

11. New Web Site

12. You Tube Videos Manufacturing

13. Support for Sales Channels Support channel partners with… Leads (Focus on Quality) Lead Tracking System (AdTrack) New Product Training. Literature Field Sales calls with Regional Manager 2 new Full time International Sales Managers. Contracted with 4 new Distributors YTD. We’re listening! Tell us how we can better help you support your customer

14. Customer Support Speak to Real Engineers. (Phone or Chat) On-line tech support database Quick product updates if needed. Easy RMA process –Retest –Repair Customer Satisfaction –(Rated #1 and #2 for Customer Support by two years running. (MCAA Survey) 7 year warranty Just ask…. We’re on it!

15. Moving Ahead

16. Ready for 2012! New products ready to go. Strong financials. –Our cash reserves are safe. Built up inventories to avoid shortages. Increasing spending in Sales and Engineering. Continue aggressive Marketing. Let’s keep working!