1. The Minnesota State Colleges and Universities system is an Equal Opportunity employer and educator. Developing Grit Help, Hope, Tips and Tools for Education Planning and Academic Recovery

2. Welcome! 2  Kim Lynch MnSCU Sr. System Director for Educational Innovations  Carla Johanson Distance Minnesota Director for Marketing and Student Access  Jennifer Parta Arno Distance Minnesota Distance Credentialed Counselor Agenda 1. Predicting success 2. Related research 3. Help: MnSCU support net 4. Hope: Support strategies 5. Tips and Tools 6. Group discussion

3. Barriers to Student Success  Draw on your experience to brainstorm three things that you have seen get in the way of student success (jot down your ideas)  In your experience, which of these have affected prospective students? (Mark “P”)  In your experience, which of these have affected new students? (Mark “N”)  In your experience, which of these have affected students nearer to graduation? (Mark “G”) 3

4. Predicting Success 4 West Point Military Academy cadets Top earning salespersons Chicago HS students 1 st yr inner city teachers with spelling bee contestants NOT social intelligence NOT good looks NOT physical health NOT IQ NOT Talent

5. Predicting Success 5 NOT social intelligence NOT good looks NOT physical health NOT IQ NOT Talent GRIT Passion and perseverance for very long term goals Stamina for sticking with your future, day in and day out, Not just for the week, not just for the month, but for years and years, Working really hard to make that future a reality Living life like it is a marathon and not a sprint

6. Related Research 6 Fixed Mindset - Constrained by a “now” perspective Hardly any activity Do not engage Run from it Growth Mindset – Empowered by a “yet” perspective On fire with activity Engage deeply Process the error, learn from and correct it

7. Related Research 7 We can grow our brain’s capacity to learn and solve problems. Praise wisely Acknowledge effort Compliment strategy Pinpoint progress Recognize perseverance Call out improvement

8. Help: MnSCU Support Net 8 MnSCU Campuses Degrees, Programs and Courses Faculty Academic advisors Student services Subject matter experts MnSCU Online Support Center Staffed 7 days/week Extended hours Toll free phone Web chat Ask online More info FAQs, Tips and Online Resources

9. MnSCU Online Support Center Services  Accessed by over 100,000 future and current MNSCU students, veterans, other visitors  More than 530,000 page views – over 500,000 of online learning pages and over 30,000 support pages  Over 12,000 inquiries referred to colleges and campuses through warm transfers and emails  Over 7,000 individual e- advising, success coaching, and distance- credentialed counseling services through over 18,000 interactions  Over 280,000 broadcast announcements that reached individuals-21% read rate  Contact channels: 53% through emails, 29% by phone, 12% via web forms and 6% in online chats 9

10. Support portal Searchable knowledge bankeCommunication system Hope: Self-Service Strategies

11. Hope: Personal Support Strategies 11 Listen, Educate, Ask, Discuss, Reflect, Recommend, Refer Set the stage, Understand expectations, Construct vision, Create plan, Summarize progress, Sustain success to outcome Explore career and educational options through guided self-study, online workshops, professional assessments and services

12. Tips and Tools: Resources 12 E-Advising: FAQs, policies, websites, eServices. Contacts Online Success Coaching: GPS LifePlan, academic technologies and online learning resources Distance credentialed career counseling: Guided self-study, online career workshops, professional assessments, technology supported sessions

13. Resource Highlight:

16. In the background…. 16

17. Let’s try it! www.mygpslifeplan.org 17

18. 6. Group discussion – back to the start  Look back at the list of barriers that get in the way of student success  Share an example of something you heard today that may help with developing the grit needed to work through the barrier, issue, problem or error  Share an idea that you think would be helpful but was not mentioned 18

19. 6. Group discussion – Questions/Ideas 19 Questions? Comments? Challenges to discuss? Practices to share? Other needs? Any suggestions?

20. The Minnesota State Colleges and Universities system is an Equal Opportunity employer and educator. Thank you! Presentation Link: https://minnesotaonlinesupport.org/app/answers/detail/a_id/5175 https://minnesotaonlinesupport.org/app/answers/detail/a_id/5175 Kim Lynch, 651-201-1655 or kim.lynch@so.mnscu.edukim.lynch@so.mnscu.edu Teresa Theisen: 651-201-1302 or teresa.theisen@so.mnscu.eduteresa.theisen@so.mnscu.edu Carla Johanson: 651-201-1303 or carla.johanson@so.mnscu.educarla.johanson@so.mnscu.edu Jennifer Parta Arno, 651.355-0117 or jennifer.arno@ntcmn.edujennifer.arno@ntcmn.edu