1. Information Literacy by Stealth! Trish Maybury and Nicola Watkinson, Glyndŵr University Library Services

3. A little bit about us… Small team Lots of sessions Two desks

4. Issue desk

5. Enquiry desk

6. Issue desk

7. Informal vs. formal

8. Why this works for us? Help in context Good gauge Customer service

9. Dissertation workshops TIME MANAGEMENT STUDY SKILLS USING ELECTRONIC RESOURCES EXPERIENCES OF GRADUATES

10. In response to issues about dissertation preparation which students bring to the Enquiry and Library Helpdesk To provide support to dissertation students with their research and planning To highlight resources that are available Why do we need dissertation workshops?

11. The Session! Who? Should we target specific groups? What? What would be most useful to them? When? Timing is important – when should we hold it? We wanted the optimum effect

12. First Session Facts 50 students took part 4 sessions over 2 days 18 international students Students who attended were on MBA/MSc/BA/MA courses Subject areas: Humanities/Business/Art/Science

13. What did the students say about the session? Useful things about the sessions: ●Planning and preparing for your dissertation ●Staff sharing their knowledge and experience ●Tips on how to survive the process

14. Session Feedback ●Why not provide this service at the start of the course? ●How to write the perfect proposal! ●Will there be more workshops like this?

15. Looking ahead? Online evaluations Targeted Information Literacy sessions

16. What do you think?

17. Contact us Trish Maybury - t.maybury@glyndwr.ac.ukt.maybury@glyndwr.ac.uk Nicola Watkinson – n.watkinson@glyndwr.ac.uk or @nicolaw29 / @glynlib n.watkinson@glyndwr.ac.uk

18. Reference Hauxwell, H. (2008), ‘Information literacy at Service Desk: the role of circulations staff in promoting information literacy’. Journal of Information Literacy, Vol.2, No.2, pp.86-93.