1. Launching a Successful Online Business And EC Projects

2. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall STARTING A NEW ONLINE BUSINESS AN E-START-UP IS A START-UP CREATING A NEW COMPANY OR ADDING AN ONLINE PROJECT 1.Identify a consumer or business need in the marketplace 2.Investigate the opportunity 3.Determine the business owner’s ability to meet the need 15-1

3. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall – Some Tips for Success 1.Do your homework 2.Aim for excitement 3.Whittle, shape, iterate, repeat 4.Get real 5.Avoid creating a gizmo – Cloning 15-2

4. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall PLANNING ONLINE BUSINESSES – business plan A written document that identifies a company’s goals and outlines how the company intends to achieve the goals and at what cost – business case A document that justifies the investment of internal, organizational resources in a specific application or project 15-3

5. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall FUNDING A NEW ONLINE BUSINESS – First Round of Initial Funding: Angel Investors and Incubators – angel investor A wealthy individual who contributes personal funds and possibly expertise at the earliest stage of business development – incubator A company, university, or nonprofit organization that supports businesses in their initial stages of development 15-4

6. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall – Second Round Financing: Venture Capital venture capital (VC) Money invested in a business by an individual, a group of individuals (venture capitalists), or a funding company in exchange for equity in the business – Additional Funding: A Large Partner – The IPO 15-5

7. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall ADDING EC INITIATIVES TO AN EXISTING BUSINESS – A storefront – A portal – E-procurement – Auctions and reverse auctions – M-commerce – Enterprise social networks and Web 2.0 tools 15-6

8. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall TRANSFORMATION TO AN E-BUSINESS – What Is Organizational Transformation? Organizational transformation is a comprehensive concept that implies a major organizational change Transformation is not only a major change, but also a sharp break from the past – How an Organization Can Be Transformed into an E-Business 15-7

9. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 15-8

10. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall – Business Process Reengineering – business process management (BPM) Method for business restructuring that combines workflow systems and redesign methods; covers three process categories—people-to-people, systems-to-systems, and systems-to-people interactions – Software Tools for Facilitating Transformation to E- Business – Change Management 15-9

11. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall CLASSIFICATION OF WEB SITES – informational Web site A Web site that does little more than provide information about the business and its products and services – interactive Web site A Web site that provides opportunities for the customers and the business to communicate and share information 15-10

12. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall – attractors Web site features that attract and interact with visitors in the target stakeholder group – transactional Web site A Web site that sells products and services – collaborative Web site A site that allows business partners to collaborate 15-11

13. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 15-12

14. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall WEB HOSTING OPTIONS – storebuilder service A hosting service that provides disk space and services to help small and microbusinesses build a Web site quickly and cheaply – Web hosting service A dedicated Web site hosting company that offers a wide range of hosting services and functionality to businesses of all sizes 15-13

15. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall mirror site An exact duplicate of an original Web site that is physically located on a Web server on another continent or in another country – ISP Hosting Combined with Web Designer – ISP hosting service A hosting service that provides an independent, stand-alone Web site for small and medium-sized businesses 15-14

16. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall – self-hosting When a business acquires the hardware, software, staff, and dedicated telecommunications services necessary to set up and manage its own Web site 15-15

17. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall REGISTERING A DOMAIN NAME – domain name A name-based address that identifies an Internet- connected server. Usually it refers to the portion of the address to the left of.com and.org, etc. – Domain Name System (DNS) A hierarchical naming system for computers, services, or any resource participating in the Internet; it is like a directory 15-16

18. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall content The text, images, sound, and video that make up a Web page CATEGORIES AND TYPES OF CONTENT – dynamic Web content Content that must be kept up-to-date 15-17

19. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 15-18

20. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall – Primary and Secondary Content cross-selling Offering similar or complementary products and services to increase sales up-selling Offering an upgraded version of the product in order to boost sales and profit Promotion Comment 15-19

21. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall CREATION OR ACQUISITION OF CONTENT – Buying Content – Buying from a Syndicator syndication The sale of the same good (e.g., digital content) to many customers, who then integrate it with other offerings and resell it or give it away free 15-20

22. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 15-21

23. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall – Representative Content-Related Vendors – Content Delivery Networks – personalized content Web content that matches the needs and expectations of the individual visitor – Delivering Content by E-Newsletter e-newsletter A collection of short, informative articles sent at regular intervals by e-mail to individuals who have an interest in the newsletter’s topic 15-22

24. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall CONTENT MANAGEMENT AND MAINTENANCE – content management The process of adding, revising, and removing content from a Web site to keep content fresh, accurate, compelling, and credible – Content Testing and Updating – Measuring Content Quality 15-23

25. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall – Pitfalls of Content Management – Content Removal – Content Management Software CATALOG CONTENT AND ITS MANAGEMENT CONTENT MAXIMIZATION AND STREAMING SERVICES – Content for Large EC Sites 15-24

26. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 15-25

27. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Guideline for a successful Web site: 1.Build it for users (useful for the user, not necessarily the company) 2.Make it useful (e.g. usability test) 3.Make information easy to find 4.Accommodate all users, including those with disabilities 5.Build a comprehensive, responsive, and effective site 15-26

28. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Guideline for a successful Web site: 6.Measure the site against the best of its peer group 7.Build trust; be up front about security, privacy, and marketing policies 8.Assign ownership to users, but work as a team with the technical people 9.Set priorities; do the most beneficial stuff first 10.Watch for new developments and encourage innovation 15-27

29. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall information architecture How the site and its Web pages are organized, labeled, and navigated to support browsing and searching throughout the Web site 15-28

30. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 15-29

31. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall site navigation Aids that help visitors find the information they need quickly and easily 15-30

32. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 15-31

33. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall PERFORMANCE (SPEED) COLORS AND GRAPHICS usability (of Web site) The quality and usefulness of the user’s experience when interacting with the Web site – What Annoys EC Customers? 15-32

34. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall WHO BUILDS THE WEB SITE? PAYMENTS: ACCEPTING CREDIT CARDS – card-not-present (CNP) transaction A credit card transaction in which the merchant does not verify the customer’s signature An online business that wants to accept credit cards for payment generally has to: – Open a merchant account – Purchase credit card processing software – Integrate the credit card processing software into the transaction system 15-33

35. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall WEB SITE PROMOTION – Internal Web Site Promotion signature file A simple text message an e-mail program automatically adds to outgoing messages Web analytics The measurement, collection, analysis, and reporting of Internet data for the purposes of understanding and optimizing Web usage 15-34

36. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall – search engine optimization (SEO) The application of strategies intended to position a Web site at the top of Web search engine results CUSTOMER RELATIONSHIP MANAGEMENT – Using Content to Build Customer Relationships 15-35

37. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall OPTIONS FOR ACQUIRING STOREFRONTS 1.Build them from scratch 2.Build them from components 3.Build with templates (storebuilders) – Selecting a Development Option YAHOO! SMALL BUSINESS – Getting Started – Take a Tour and See the Videos – Using the Templates 15-36

38. Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall 1.What does it take to create a successful online business? 2.Is creating a Web site a technical task or a management task? 3.How do we attract visitors to the Web site? 4.How do we turn visitors into buyers? 5.Are best practices useful? 6.What should my new business give to funders? 7.What are important factors for successful Web management? 15-37