1. What Types of Documents Will I Read in Real Life? Feature Menu Workplace Documents Communication Instruction Public Documents Consumer Documents Technical Directions Your Turn

2. Workplace Documents Throughout your life, you will read for information. Whether you’re taking orders at a restaurant or giving orders to a large staff, your job will require you to read workplace documents.

3. Workplace Documents Workplace documents serve two basic functions. communication instruction

4. Important documents may include e-mails, memos, and reports. They may tell you about upcoming meetings, changes in policy, and other information you need to know for your job. Workplace Documents Communication

5. Other workplace documents include letters of application and résumés. These documents will help you find a job. Workplace Documents Communication

6. Many documents tell workers how to do things related to their jobs. Workplace Documents Instruction

7. These instructional documents include employee manuals and user guides. Employee manuals specify what is expected of you on the job. User guides teach you how to operate equipment. Workplace Documents Instruction

8. Workplace Documents reportsmemosmanualsguidesrésumésletters Workplace documents provide a wide range of real- life information. Workplace Documents Instruction

9. Quick Check TO: All Personnel FROM: Manager Jim Murray RE: Safety update Please be advised that the U.S. Department of Workplace Safety has issued new guidelines. Starting immediately, all employees must wear safety goggles at their work stations. [End of Section] Is the intention of this memo to communicate or is it to instruct? Workplace Documents What specific information does this memo contain?

10. Quick Check Workplace Documents TO: All Personnel FROM: Manager Jim Murray RE: Safety update Please be advised that the U.S. Department of Workplace Safety has issued new guidelines. Starting immediately, all employees must wear safety goggles at their work stations. This memo offers new information. It communicates an important workplace change. Is the intention of this memo to communicate or is it to instruct?

11. Quick Check Workplace Documents The memo tells employees that they must wear safety goggles. TO: All Personnel FROM: Manager Jim Murray RE: Safety update Please be advised that the US Department of Workplace Safety has issued new guidelines. Starting immediately, all employees must wear safety goggles at their work stations. What specific information does this memo contain?

12. Public Documents Public documents contain information about public agencies and community groups. These documents can address voting issues, health concerns, and many other subjects.

13. Public Documents Public documents tell about situations, decisions, responsibilities, schedules, occasions, and interesting events. A local government might post a notice to inform people about a public meeting. After the meeting, another document might describe decisions that were made.

14. Public Documents You might use public documents if you work with a government agency, school, park, or library. Public documents contain a wealth of research information. Thank you for helping me find information for my project on voter registration.

15. Public Documents Public documents inform people about what is happening in their community, city, state, nation— even on the planet. safety notice legal notice building notice

16. Quick Check Notice of Public Hearing The town of Smithfield will hold a hearing on Monday, April 27, in the Town Hall meeting room. Under discussion will be a proposal by Mitchell Builders, Inc. to construct 14 new single-family homes on property located at 118 School Street. Interested citizens will be invited to speak at the meeting. [End of Section] Why might a citizen find this public hearing important? Public Documents

17. Quick Check Notice of Public Hearing The town of Smithfield will hold a hearing on Monday, April 27, in the Town Hall meeting room. Under discussion will be a proposal by Mitchell Builders, Inc. to construct 14 new single-family homes on property located at 118 School Street. Interested citizens will be invited to speak at the meeting. Why might a citizen find this public hearing important? Public Documents Citizens who live near 118 School Street may wish to voice their opinions about the impact of the proposed construction.

18. Consumer Documents A consumer is someone who buys something or uses something another person buys. The things consumers buy fall into two basic categories: goods, the things we buy, and services, activities people perform for us.

19. Consumer Documents Many goods are simple to use. We all know what to do with the food we buy... and the clothes we purchase.

20. Consumer Documents However, some goods are complex. If you buy a new computer, for example, you need information to get it up and running. The computer package will include consumer documents to give you the information you need to set up and use the computer. Consumer documents also define legal rights and responsibilities—yours, those of the company that made the computer, and those of the company that sold it.

21. Consumer Documents Consumer documents contain important information. Types of consumer documents include product information contracts warranties instruction manuals technical directions

22. Consumer Documents Types of Consumer Documents 1. Product information on a box or label tells you if an item is what you want. Is this shirt machine- washable ? Does this TV have the features we want?

23. Consumer Documents 2. Contracts spell out exactly what services will and will not be provided. Be sure to read contracts carefully. After you (or your parent or guardian) have signed a contract, it is binding. That means that both you and the other party must follow its terms. A security deposit is required. The rental period will end on December 31, 2010. Types of Consumer Documents

24. Consumer Documents 3. Warranties guarantee that a product will work for a specified period of time. Warranties also explain what happens if the product doesn’t work properly and what you must do to get service. Types of Consumer Documents

25. Consumer Documents 4. Instruction manuals tell how to set up and use a product. If you break a product because you didn’t read its instructions carefully, you are responsible for the damage. Types of Consumer Documents

26. 5. Technical directions give precise technical information about installing, assembling, and operating a product. Consumer Documents Be sure to read and follow these directions carefully to get the best use from a product. Types of Consumer Documents

27. Quick Check [End of Section] What kind of consumer document is this? Consumer Documents If this product is not mistreated, how long is its limited warranty? If the unit fails because of defects in materials or workmanship within one year of the date of original purchase, the company will repair or replace it. This warranty does not cover damage by accident, misuse, or failure to follow installation instructions.

28. Quick Check If the unit fails because of defects in materials or workmanship within one year of the date of original purchase, the company will repair or replace it. This warranty does not cover damage by accident, misuse, or failure to follow installation instructions. What kind of consumer document is this? Consumer Documents The document explains the manufacturer’s responsibilities if the product fails because of problems with the way it’s made. It is a warranty.

29. Quick Check Consumer Documents The company will repair or replace the product within one year of the day it was bought. If this product is not mistreated, how long is its limited warranty? If the unit fails because of defects in materials or workmanship within one year of the date of original purchase, the company will repair or replace it. This warranty does not cover damage by accident, misuse, or failure to follow installation instructions.

30. Technical Directions Directions are helpful for many activities. You may need to follow directions when you cook, dance, exercise, play sports, sing, or play music. Failure to follow directions can lead to problems. Your cookies might burn, you might injure yourself while exercising, or your chords could be flat.

31. Technical Directions You follow technical directions when you install, assemble, or operate a device. The device might be scientific mechanical electronic

32. Technical Directions When you follow technical directions, it is a good idea to read the directions all the way through before you begin, check off the steps one by one as you complete them, and compare your work with the diagrams and drawings for each step.

33. Quick Check [End of Section] What do these technical instructions explain? Technical Directions 1.Remove fresh batteries from their carton. 2.Remove the battery cover from the back of the CD player. 3.Remove the used batteries. 4.Install four new AA size alkaline batteries into the compartment. Follow the + and - polarity markings to ensure proper operation. 5.Replace the battery cover. Why is it important to follow these instructions exactly?

34. Quick Check Technical Directions They explain how to replace the batteries in a CD player. What do these technical instructions explain? 1.Remove fresh batteries from their carton. 2.Remove the battery cover from the back of the CD player. 3.Remove the used batteries. 4.Install four new AA size alkaline batteries into the compartment. Follow the + and - polarity markings to ensure proper operation. 5.Replace the battery cover.

35. Quick Check Technical Directions The CD player will not work unless the batteries are installed correctly. 1.Remove fresh batteries from their carton. 2.Remove the battery cover from the back of the CD player. 3.Remove the used batteries. 4.Install four new AA size alkaline batteries into the compartment. Follow the + and - polarity markings to ensure proper operation. 5.Replace the battery cover. Why is it important to follow these instructions exactly?

36. Your Turn Write four headings at the top of two pages: Workplace Documents and Public Documents on one page and Consumer Documents and Technical Directions on the other page. Analyze Documents Under each heading, list all the relevant documents that you might need to use sometime soon. Put check marks next to any you have already used or can find in your home or classroom. Add items (and check marks) as you think of more documents and as you read the documents in this chapter. [End of Section]

37. The End