1. CSA Alumni Career Conference Banking Industry Panel Gary Schnettler Fifth Third Bank Vice President of Debit Authorization Systems

2. Topics Career Highlights The Banking Industry, IT and 5/3 Sample Project Skills for Success Industry Trends

3. Career Highlights 1991 – Graduated from Miami’s Systems Analysis program 1991 – Hired by 5/3 Bank as an Online Systems programmer 1993 – Became a manager 1995 – Promoted to Officer 1998 – Promoted to AVP 2001 – Promoted to Vice President of Online Debit Authorizations group

4. Fifth Third Bank Profile #1 Super-Regional bank for the second consecutive year - Fortune (March 3, 2003) One of only two banks with “AA” rating – American Banker (August 26, 2003) 29 consecutive years of record earnings 8 th largest bank in the U.S. by market capitalization Ranked 3 rd in efficiency among 15 largest U.S. Banks Dividends have grown at a compound rate of 19% over the past 10 years Fifth Third Bank is a Growth Company!

5. How Banks Make Money Two Methods of Generating Revenue Interest Income –Based on the spread of interest rates on loans vs. the rates on Savings accounts and CDs. Fee Income –ATM Surcharges, Overdraft Fees, Credit Card fees, Loan processing fees, selling services to other banks, etc.

6. Banking and IT CSA graduates are ideally suited for the banking industry because: –Banks are in the business of tracking and providing information to customers, employees and third parties –Banks still have many manual processes that can be automated –Customers will continue to drive the need for new products such as: Internet banking Electronic Bill Payment Pre-paid Cards Person to Person transfers

7. Information Technology at 5/3 Approx.1,000 of the bank’s 20,000 employees are in IT 70% of the projects on the Revenue list involve IT Management views IT as essential to the business IT is utilized to: –improve efficiency –improve customer service –increase revenue through new products

8. 5/3 Bank Lines of Business Retail Commercial Investment Advisers Processing Solutions –Merchant Business –EFT Business

9. 5/3 Bank Processing Solutions Merchant Business Line Process Credit and Debit transactions for over 160,000 merchant locations Merchant customers include national clients such as Kroger, Walgreens and Best Buy Ranked 5 th nationally for acquired credit card transactions

10. 5/3 Bank Processing Solutions EFT Business Line Drive over 11,000 ATMs for hundreds of banks and credit unions Support ATMs in all 50 states, Japan, Korea, Germany, U.K., Russia, Iceland, etc. Maintain card bases for over 11 million debit cards for 5/3 and hundreds of other banks and credit unions Provide connections to over 20 Debit, Credit and EBT networks

11. Credit and Debit Card Transaction Growth

12. Verified by Visa I am Emmitt Smith!

13. Verified by Visa Authentication Process Visa Directory Directory Server Server 5/3Access Control ControlServer 5/3 Mainframe Mainframe Verified by Visa Password Authenticated Internet Merchant CustomerDatabase

14. Verified by Visa Development Worked with Business Line and Visa to define project requirements Created a project plan involving Visa, Online Systems and eBusiness Wrote new encryption routines to store the Verified by Visa passwords under Triple DES Created a test script with over 100 unique test cases Performed extensive User Acceptance Testing Passed a thorough Visa Security Audit

15. Skills for Success Technical Aptitude Communication Project Management Leadership

16. Technical Skills Programming Languages Algorithms Data Bases Data Structures Data Communications Encryption Cross platform interfacing

17. Communication Skills Interpersonal communications with end users Small Group Communications Public Speaking Technical Writing skills are required for communication with –Auditors –Legal Department –Vendors –Customers

18. Project Management Skills Requirements Gathering Risk Analysis Writing Specifications Developing the Project Plan (SDLC) Communication with Key Stakeholders and Project team Issues Management Implementation Coordination

19. Leadership Skills Brainstorming Decision Making Negotiation Ability to present a business case Analytical and critical thinking Time and resource management

20. Job Expectations Critical Nature of Systems Support –A 98% score is excellent in school but it is not acceptable on mission critical systems –We strive for 99.999% in everything we do There’s more to development work than just computer programming –Project analysis and design –Unit testing, Integration testing, User Acceptance testing, Regression testing –Implementation scheduling, coordination and monitoring of changes

21. Current Industry Trends Privacy and Identity Theft concerns Increasing audit scrutiny Continued institution consolidation Heightened disaster recovery planning Manual systems automation initiatives Employee and customer diversity

22. Purchases by Tender Type

23. Check Truncation Act Gives electronic check images the same legal status as paper checks Expected to become law in late 2003 or early 2004 Allows checks to be imaged at the point of submission –ATMs –Branches –Merchants Potential to reduce check clearing timeframes from 2 - 7 days down to 24 - 48 hours This will result in huge savings for banks –5/3 processes approx. 6 million checks per day

24. Summary Banking is a stable industry and provides above average job security The banking industry is exciting and provides many challenges for IT professionals Miami prepares students to excel in meeting those challenges