2. X stand out The X - Factor Strives to source for or develop unique ideas to help companies stand out Excess Credit Company A = 1 unit of work Company B = 1 unit of work 2 Companies = 3 units X The e X tra unit = Synergy Corporate Profile

3. Seamless coordination in all departments TCRM Cycle

4. Marketing : Reduce Costs, Get More Leads Segment target customers Personalize Text messages Cost-effective mass email/fax

5. SingTel eSMS Solution Marketing : Reduce Costs, Get More Leads Telemarketing

6. Marketing : Events Management

7. Data Entry/Updating Telesales Sales : Save Time, Close More Sales

8. Share successful sales strategies Forecast sales Sales : Save Time, Close More Sales

9. Access through web, remote, Palm Eg Street Directory Sales : Save Time, Close More Sales

10. DMG Service Audit Training Programs Customer Service : Improve Customer Loyalty

11. Track, assign, resolve issues Share information in Knowledge Base Customer Service : Improve Customer Loyalty

12. X Ma X imizer: Contact Management M arketing S ales C ustomer Service

13. F lexibilityF lexibility: Customization – Eg ChallengerF lexibilityF lexibility C ontrolC ontrol: AdministratorC ontrolC ontrol P owerP ower: eCRM PortalsP owerP ower

14. - Training -Data Migration -Customization -Provision of Telemarketing/Data Entry Staff Trained in CRM TCRM Value – Added Services

15. “Maximizer Enterprise enables us to cost-effectively build, execute and track targeted direct mail and email marketing campaigns with different messages for different groups of clients and prospects.” “We rely on this tool to help us reach audiences quickly with market relevant communications - ultimately cultivating strong relationships to grow our business.” - Elen Alexov, Direct Marketing Manager, Ipsos-Reid North America CRM - Marketing

16. The world’s fastest growing computer company understands its customers’ needs so well that it can sell them products directly over the phone or Internet and bypass Retailers. PC system ordered from Dell will arrive at customer’s doorstep in as few as 5 days, at a cost 10 to 20% lower than that of retail chains. CRM - Sales

17. Targets different card members with offers geared specifically to individual buying habits, then teams with a merchant to surprise them with rewards in appreciation for their patronage. Eg. Customer : VIP Restaurant : Le Chateau Orchard Loyalty Privilege : Merlot Vintage,1995 FOC CRM – Customer Service

18. Customers

20. System Requirements Pricing