1. Online travel meets Web 2.0

2. Travelport Journey ManagerTM
Travelport Journey Manager is a flexible and extensible platform that enables you to expand and personalise your travellers’ experience - encompassing all booking and planning elements of a trip. Going far beyond the features and functions of a traditional booking engine, Travelport Journey Manager allows the traveller to manage their entire journey, from any device, in collaboration with others.
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3. The Journey Manager Platform Creating a customer-centric journey experience
Journey Manager capitalises on a number of synergies and trends within the marketplace -
Device convergence and the need to synchronise across devices leading to a single user experience
Convergence of personal & priofessional life across devices
Flexible content & customer engagement models
By facilitating a relevant, traveller -centric experience:
Social networking allows for travellers to share and collaborate
Device capabilities allow for relevant messaging based on current location
Traveller history brings additional relevancy to the journey
Where in the journey, is further refined by day, date, time of day
Who the traveller is, specifically, their identity is taken into consideration
What type of journey, or what activities is the traveller involved in, brings further context
Social Network
Context
Location
Consumer 3
Identity
History
Time
Source: PhoCusWright
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4. Journey Manager Mapping your brand experience to the customer’s journey
Traveller Collaboration
Social Network
Flexible platform enabling you to define content sources, mapped against customers needs and revenue opportunities
Integrated shopping basket experience, allowing for cross- and up-sell of relevant products and services, increasing revenue opportunity
Social networking and mobile capabilities allowing for increased customer touch points and engagement with your brand
Historical 360 view of the customer’s shopping and purchase behaviour powering CRM and merchandising capabilities
Content Orchestration Engine & Universal Record
Mobile
Context
Location
Consumer 4
Universal Profile
Shopping & Transaction History
Identity
History
Proactive System Alerts
Time
Source: PhoCusWright
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5. Journey lifecycle management
More touch points with the traveller = more revenue opportunities for you
Journey Manager provides an end-to-end travel management solution that is highly customized for a personalized solution that enhances the entire travel experience through all stages of travel.
The solution is implemented as a series of distributed services allowing for any device, anywhere, any time service. Journey Manager will allow travelers to research, plan, book and manage travel through all stages from their PC, any kiosk or terminal, or their mobile phone and make updates in real time.
The notification system or “Virtual Travel Agent” supports the traveler through all phases, greatly simplifying changes on-the-fly with a focus on a personalized traveler experience.
Quality customer intelligence provides even more contextual information for generating supplier recommendations/advertising/promotions throughout the entire journey.
For travelers, the solution will also generate a number of travel-related artifacts, including driving directions from the various points in the trip (office to departure airport, destination airport to hotel, hotel to meeting), an expense report in Excel 2007, and an itinerary.
Travel research, planning & booking enabled through multiple clients
Notifications, Updates, Alerts delivered through mobile device
Location specific activities (dining, events), group collaboration, updates, and meeting planning
Web Client enables access to journey from any kiosk or terminal (or any device) while on the journey
Post-journey Supplier and Traveller integration (expense management, CRM)
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6. Example Customer Engagement Scenarios
Action
Response
Frequent traveller visits the site.
Upon searching for a flight into Rome, the traveller adds the flight to their shopping basket. While the traveller normally stays during the weekdays, this time there is a Saturday night stay.
Journey Manager presents the traveller with a targeted offer for a local hotel, as well as lunch at a local restaurant on the Saturday, bookable online.
A plane’s arrival has been delayed in Munich.
Upon realisation of the late arrival, you discover that 5 travellers are on business in Munich, and have booked their hotel via the site.
The Journey Manager site messages each of these travellers via their preferred method, noted in their profile with the contact information for the hotel.
Travellers are systematically provided via SMS text with the hotels’ front desk number.
In the event that a traveller does not have a car hire in their arrival city, Journey Manager messages the traveller and suggests the booking of a car hire via the Journey Manager mobile application.
A business traveller is going on a business trip to a city they have previously not visited.
Knowing this, you direct the traveller to the Journey Manager mobile application and suggest that they install it on their blackberry prior to departure.
Traveller downloads mobile application, and is able to map his route, as well as identify restaurants and add them to his journey.
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7. Journey Manager Demonstration
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8. Travelport Journey Manager components
Product Components:
Journey Manager Platform User Interface Travelport content
Travelport Journey Manager components
Journey Manager Platform:
Journey Manager provides you with a highly flexible platform and set of services as a result of Microsoft technology in combination with Travelport’s content.
Shopping Basket ensures all elements of a trip can be searched and booked together
Rich content includes maps with address, contact details and driving directions for airport, hotel, car rental and entertainment locations (restaurants, nightclubs, shopping)
Traveller Profile allows the traveller to set their travel preferences, notifications preferences and collaboration delegates
Universal Record generates one booking reference for all booked components of a trip
Reporting functionality: expense management and reporting in predetermined formats (where are my people, weather, travel cost forecasts, historical travel costs)
Journey Manager
Microsoft
Uses various Microsoft services including Virtual Earth & Live Stack
Integrate with Partner Systems
Travelport & 3rd party
content
Real Time Updates
Opportunity to Integrate with supplier or mid/back office Systems
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9. Travelport Journey Manager Components
Product Components:
Journey Manager Platform User Interface Travelport content
Travelport Journey Manager Components
User Interface
provides an intuitive, easy to use and flexible interface
configurable White Label capabilities - integrate the Journey Manager platform into your existing website to deliver a familiarly branded site for travellers
customisable White Label capabilities - Journey Manager integrates with existing IBE solutions and content for booking and inclusion in Universal Record
Travelport Content
430 airlines
280 hotel chains and over 87,000 hotel properties
25 car rental companies
Air Content Hub (74 Low Cost Carriers)
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10. Travelport Journey Manager features
Messaging & Notifications Collaboration Multi-device access
Travelport Journey Manager features
Messaging & Notifications
Updates and alerts (flight change, flight delay, flight cancellation, traffic alerts) are delivered through the traveller’s chosen mobile devices ( , SMS & Web)
Traveller Collaboration:
Travellers or their administrative assistants/travel planners can have “real-time” interactive discussions (via “the wall” or private messaging) and views of available travel options as part of their travel planning process
Travellers have “real time” visibility of colleagues itinerary details throughout the life of the journey including any changes, enabling costs savings and convenience (share a car, book a hotel that is closer to the meeting place or another colleague, etc).
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11. Travelport Journey Manager features
Messaging & Notifications Collaboration Multi-device access
Travelport Journey Manager features
Multi-device access:
Any Device, Anywhere, Anytime service – travellers may research, plan, book and manage travel through all stages from any device and make updates in real time.
Manage & Interact via Desktop (home or work), Mobile (notifications, itinerary, notification collaboration, driving directions, flight availability, shop, price and book air) and Web Browser via a Kiosk or internet cafe (URL, Vista Gadget, Outlook Add-on, Mac Widget)
Outlook integration enables travellers to access Journey Manager directly via Outlook and view their itinerary in their Outlook Calendar
Own content integration and 3rd party content integration
Enables you to integrate your own or your preferred 3rd party content into the platform - bookable content or informational
Integrated into key platform components: shopping basket, universal record, collaboration, mobile etc
Enables you to integrate traveller and supplier information into your CRM
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12. Travelport Journey Manager
Licensed platform, replacing, or integrating with, existing online booking engine, hosted by you
Additional product lines integrated into a single site.
Air
Hotel
Car
Cruise
Existing site tabs integrated into Journey Manager platform, allowing for collaboration, messaging, etc, across all product lines.
Self contained Travelport Journey Manager – configurable, with colours/style matched to your existing look & feel.
Expanded Content &
Features provided by Travelport & Supplier
Leverages single-shopping cart functionality
CRM, PMS, and other 3rd party integration
Control over
content/suppliers
Configurable Content, Supplier, Origin & Destination
Journey Manager Aggregator
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13. Value proposition
Generate new revenue by extending into new product content areas, new market segments and improved CRM capabilities
Increase upsell and cross sell opportunities during traveller journey
Build a holistic view of your customers no matter where they may be in their journey
Enhance your travellers experience with your brand, building customer loyalty
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14. Key sales messages
The Platform delivers incremental revenues through broader distribution reach and targeted merchandising
Shopping basket enables you to provide product recommendations/advertising/promotions through behavioural targeting
Journey Manager solution enables travellers to book all their travel at the same time, on the same site
Personalisation offered by Journey Manager allows for traveller preference customisation that far exceeds expectations and builds brand loyalty
Journey Manager allows you to reach travellers in new ways using social media to provide customised services through a traveller’s preferred channel
Journey Manager provides a flexible means by which you can turn on/off features and/or product lines [e.g. removing of hotel tab for hoteliers]
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15. Key benefits for you
Improves customer service, overall satisfaction and loyalty:
The platform fundamentally changes and improves the way travellers interact with you before, during, and after a journey – ensuring a close relationship with them to enhance satisfaction and drive loyalty throughout the entire journey
Leverages immersive social media and virtual technologies to enrich travel experience
Provides the ability to adapt quickly to individual traveller needs
Increases revenues:
Create new sales opportunities by extending distribution reach to previously untapped customers thereby increasing incremental revenue potential
Reduces your IT development costs:
Uses the latest cutting edge technology to provide a flexible platform and set of services
Integrates multiple systems for seamless exchange of critical traveller information
Permits integration of 3rd party content enabling you to tailor Journey Manager to your needs with minimised complexity
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16. Key sales messages for your travellers
Consolidates best-in-class travel applications from the internet and integrates them with the best inventory and pricing to deliver a personalised and relevant end-to-end travel experience
Provides everything a business traveller needs to search and book all components of their trip, manage changes to their itinerary and produce their expense report
Allows travellers to research, plan, book and manage travel through all stages from their PC and via Outlook, any kiosk or terminal, or their mobile phone and make updates in real time
Generates driving directions from the various points in the trip (office to departure airport, destination airport to hotel, hotel to meeting), an expense report in Excel 2007, and an itinerary
Reduces the time it takes to coordinate traveller schedules, hotel, restaurant and other travel choices through collaboration
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17. Key benefits for your travellers
The Journey Manager platform enables your customers to:
Save time and improve efficiency
One stop website for travellers for all their planning, booking and reporting needs
Allows them to easily coordinate travel plans with colleagues
Expense and reporting functionality enables them to quickly produce expense claims
Travel plans can be managed quickly and easily anytime from anywhere
Messaging and Notifications ensure travellers are informed of any changes to their travel schedule
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18. Copyright
Copyright
©2009 Travelport Inc.  All rights reserved. Travelport Journey Manager is a registered trademark or a trademark of Travelport Inc. and/or its affiliates in the United States and/or other countries.  Other trademarks are property of their respective owners.
Notes About Examples
All screen examples and other inserts associated with system output are provided for illustration purposes only. They are provided as illustrative examples of system functionality and are not meant to represent actual screen responses, rates, etc.
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