1. Financed bySupported byImplemented in cooperation with Financed bySupported byImplemented in cooperation with Customer Centricity Services and maintaining orientation towards customers Dusica SEMENCENKO Tijana SEKULIC Ana SEBEK Ljubica KOSTIC BUKARICA Ludmila STIHI Olesea FORTUNA

2. Financed bySupported byImplemented in cooperation with Day 4 Develop sustainable relationship with your customer Session What is CRM (Consumer rights, customer service, retention, satisfaction) How to collaborate with your customer (loyalty, researches, collaborative consumption) Partner and networking. Communication skills development Exercise Customer Retention and Loyalty and products 1. Market research with limited sources 2. Definition of your ideal customer (B2B, B2C)

3. Financed bySupported byImplemented in cooperation with Bibliography for Day 4 Develop sustainable relationship with your customer Session 1 Session 2 Session 3 Session 4 and products 1. Market research with limited sources 2. Definition of your ideal customer (B2B, B2C)