1. That Will Inspire Extraordinary Results 1

2.  1. Share your vision for the school.  2. Observe, coach and develop your staff.  3. Provide meaningful and frequent communication  4. Be effective at resolving conflict.  5. Build a culture of customer service and care.  6. Provide exceptional education.  7. Market your school effectively.  8. Manage your school to contribute positively to the company. 2

3. Identify and share the goals for your school. 1.Improve Customer Satisfaction 2.Increase Enrollment 3.Make school a place teachers want to work Use our Brand Promise to rally staff and communicate your goals in an inspiring way! 3

4.  Implement a culture where Teachers want to work  Recognize and build on staff interests and strengths  Lead by example  Provide on going training  Set attainable goals  Follow Up  Provide on going feedback 4

6.  Be approachable at all times  Use many forms of communication ◦ eblasts, photos, progress reports, communicate to parents how children are learning ◦ Use informative anecdotal records  Listen and assess the needs of potential and current parents as well as staff  Make “good news” calls 6

7.  Proactive in identifying problems  Effective conflict resolution skills  Demonstrate consistency and fairness 7

8.  Understand the value of customer loyalty  Identify and take action on parent’s needs  Respond to customer satisfaction survey feedback  Provide peace of mind to parents ◦ Safe, clean, nurturing environment ◦ Build sincere relationships ◦ Regularly “check in” with parents 8

9. Understand how to care for our children by: Providing a safe place in a setting as nurturing as home Family style, healthy meals Help develop independence skills Environments that promote self-care and self confidence  Implement Signature Activities  Provide Fun Filled Days 9

10.  Exceptional Education ◦ Developmental Appropriate Program ◦ Evidence of Learning ◦ Effectively Communicate the Curriculum and Program to Parents ◦ Kind Child Culture ◦ Demonstrated Outcomes ◦ Continually Evaluate 10

11.  Use CRM  Internal Events  Effective Sales Skills  SEO, Social Media  Marketing Campaigns  Reputation Management 11

12.  Make decisions that positively impact the overall financial success of the school  Take action based on tools and resources: ◦ Score card, Demographics ◦ P&L ◦ Business Plan ◦ BCAs for your school ◦ Customer Satisfaction Scores Take responsibility for results! 12

13.  1. Leadership and Communication  2. Decision Making/Problem Solving  3. Customer Service  4. Care  5. Sales  6. Marketing  7. Teaching and Program  8. Financial Management 13

14.  Marketing – Julien Picard, Lisa Ramirez and Team  The Art of Closing the Deal – Kristen Hopten  Financial Team – Jennifer Janos and Team  Director Tool Box – Kathy Mikkelson, Angel Hesseltine and Team  Case Study – Paul Malek 14

15. 15