1. Unit 3 Communication

2. 2 Types of Communication

3. Verbal Verbal

4. 2 Types of Communication Verbal Verbal Body Language Body Language

5. Verbal Communication Steps

6. Listen and eye contact Listen and eye contact

7. Verbal Communication Steps Listen and eye contact Listen and eye contact Reflective feedback-restate Reflective feedback-restate

8. Verbal Communication Steps Listen and eye contact Listen and eye contact Reflective feedback-restate Reflective feedback-restate Wait for the talker to finish talking Wait for the talker to finish talking

9. Verbal Communication Steps Listen and eye contact Listen and eye contact Reflective feedback-restate Reflective feedback-restate Wait for the talker to finish talking Wait for the talker to finish talking Do not finish their sentence Do not finish their sentence

10. Verbal Communication Steps Listen and eye contact Listen and eye contact Reflective feedback-restate Reflective feedback-restate Wait for the talker to finish talking Wait for the talker to finish talking Do not finish their sentence Do not finish their sentence Do not talk over them Do not talk over them

11. Non-Verbal Communication

12. Facial Expressions Facial Expressions

13. Non-Verbal Communication Facial Expressions Facial Expressions Body Language Body Language

14. Non-Verbal Communication Facial Expressions Facial Expressions Body Language Body Language Arms folded Arms folded

15. Non-Verbal Communication Facial Expressions Facial Expressions Body Language Body Language Arms folded Arms folded Head cocked, sway back and forth Head cocked, sway back and forth

16. Non-Verbal Communication Facial Expressions Facial Expressions Body Language Body Language Arms folded Arms folded Head cocked, sway back and forth Head cocked, sway back and forth Tapping fingers or movement of legs/arms Tapping fingers or movement of legs/arms

17. Non-Verbal Communication Facial Expressions Facial Expressions Body Language Body Language Arms folded Arms folded Head cocked, sway back and forth Head cocked, sway back and forth Tapping fingers or movement of legs/arms Tapping fingers or movement of legs/arms Hands on hips, in the pockets Hands on hips, in the pockets

18. Other Communication Cues Looking around Looking around

19. Other Communication Cues Looking around Looking around Looking down Looking down

20. Other Communication Cues Looking around Looking around Looking down Looking down Hand gestures Hand gestures

21. Road Blocks

22. ESL- translator, speak their language ESL- translator, speak their language

23. Road Blocks ESL- translator, speak their language ESL- translator, speak their language HOH- speak slower, increase volume slightly, or write on a note pad HOH- speak slower, increase volume slightly, or write on a note pad

24. Road Blocks ESL- translator, speak their language ESL- translator, speak their language HOH- speak slower, increase volume slightly, or write on a note pad HOH- speak slower, increase volume slightly, or write on a note pad Culture- understand the cultural issues Culture- understand the cultural issues

25. Road Blocks ESL- translator, speak their language ESL- translator, speak their language HOH- speak slower, increase volume slightly, or write on a note pad HOH- speak slower, increase volume slightly, or write on a note pad Culture- understand the cultural issues Culture- understand the cultural issues Pain- comfort, take more time Pain- comfort, take more time

26. Road Blocks ESL- translator, speak their language ESL- translator, speak their language HOH- speak slower, increase volume slightly, or write on a note pad HOH- speak slower, increase volume slightly, or write on a note pad Culture- understand the cultural issues Culture- understand the cultural issues Pain- comfort, take more time Pain- comfort, take more time Nervous- comfort, take more time, provide a distraction Nervous- comfort, take more time, provide a distraction

27. Road Blocks ESL- translator, speak their language ESL- translator, speak their language HOH- speak slower, increase volume slightly, or write on a note pad HOH- speak slower, increase volume slightly, or write on a note pad Culture- understand the cultural issues Culture- understand the cultural issues Pain- comfort, take more time Pain- comfort, take more time Nervous- comfort, take more time, provide a distraction Nervous- comfort, take more time, provide a distraction Scared- communicate and distract Scared- communicate and distract

28. Types of Questions

29. Open-ended- provides the opportunity to give more information. Open-ended- provides the opportunity to give more information.

30. Types of Questions Open-ended- provides the opportunity to give more information. Open-ended- provides the opportunity to give more information. Closed-ended- answer with a short answer usually yes or no. Closed-ended- answer with a short answer usually yes or no.