1. The future of Shared Services Carryl Allardice, 11 April 2011

2. What will this presentation cover … > Why share services? > What’s the Knowledge Council doing about shared services? > What shared services models are there? > What matters now? > What are our options?

3. Why share services? > Presumption in favour of shared services > Leveraging buying power > Following best practices > Taking advantage of economies of scale

4. What’s the Knowledge Council doing about shared services? > exploring cost effective ways of delivering services to support the core business needs of HMG > making recommendations for implementing efficiency savings and transforming library and information service activities within HMG … to support greater exploitation of information resources

5. What has the KC Group done? > Held a supplier event in February > Engaged with Efficiency Reform Group > Informed suppliers about: - impact of CSR and transparency agenda - need to consider different ways of offering services and collaborating - need for innovation

6. Other efficiencies will come from … > Storing print collections offsite > Clustering > Developing partnerships

7. What shared service models are there? > Full shared service > Partial shared service > Outsourced service > Creative swiping > Mutualisation

8. What matters now? > Working out where you are on the shared services spectrum > Convening rather than controlling > Re-using rather than duplicating solutions > Sharing services to save jobs

9. What are our options? > “a la carte” service offerings > Joint working > Responding 24/7 and mobile services > Changing our culture

10. Carryl.Allardice@fco.gov.uk Carryl Allardice Head of Knowledge and Information Policy