1. www.TheNationalCouncil.org The National Council for Community Behavioral Healthcare represents 1700 community organizations that provide safety-net mental health and substance abuse treatment services to nearly six million adults, children and families across the US

2. www.TheNationalCouncil.org Our Vision All adults and children are free of mental illnesses and addictions. A nation where everyone has access to safe, effective, patient- centered, timely, efficient and equitable mental health and addictions services.

3. www.TheNationalCouncil.org Our Job National voice for legislation, regulations, policies and practices that protect and expand access to adequately funded, effective mental health and addictions services.

4. www.TheNationalCouncil.org Programs: Policy and Practice ANNUAL CONFERENCE 2,000 attendees from nearly 700 organizations Addictions and Co-occurring Disorders Track –Changing the World — Improving Care of Individuals with Co-Occurring Disorders –Delivering Medication-Assisted Therapy –Treating Addictions in a Chronic Care Paradigm –Criminal Justice Reform — Opportunities for Providers –The Science and Treatment of Addictions

5. www.TheNationalCouncil.org Webinar Series  Managing Addiction as a Chronic Condition  Advances in Medication Assisted Treatment for Opioid Addiction  Strategies for Redesigning your Access Process  Recession and Post Recession Market Opportunities  Nurse-Family Partnership: Coming to Your Community  Open Access Scheduling to Improve Access & Retention  Evaluating Performance Management within your Organization  Defining and Maintaining Sustainable Productivity Standards (upcoming)  Implementing Productivity Standards in Community Behavioral Health Centers (upcoming) http://www.thenationalcouncil.org/cs/recordings_presentations

6. www.TheNationalCouncil.org Annual Conference National Council LIVE Webinars Policy Action Center Hill Day Magazine/Newsletters: Programs: Policy and Practice

7. www.TheNationalCouncil.org Programs: Performance Improvement Access, Engagement & Retention Benchmarking Cost Study Six Sigma

8. www.TheNationalCouncil.org Access & Retention Goals: Delineate the relationship between delayed access and drop out. Modify service delivery processes to support a higher level of client participation. Identify, Implement and Evaluate actionable solutions for difficult to serve consumers with high no show/cancellation behaviors for medication management and other clinical service appointments. Learn Performance Improvement Technology

9. www.TheNationalCouncil.org Access and Retention Sites and Outcomes Northside Mental Health Center, Inc.- Tampa, FL Reduced time from assessment to first appointment from 16 days to 9 days Sweetser - Saco, ME Increased client volume by almost 10 percent while reducing number of staff by same amount Carlsbad Mental Health Center - Carlsbad, NM Increased capacity for outpatient and medical services by 20% LifeWorks NW - Portland, OR Increased percentage of new consumers with SMI offered an appointment within 2 weeks from 50% to 89%

10. www.TheNationalCouncil.org Carlsbad Mental Health Center: Days to Access Care

11. www.TheNationalCouncil.org Access Redesign Quality Improvement Initiative State-wide initiative for 50 CBHOs in 2 States Share revenue data related to no- shows, drop outs, increased productivity. Broader opportunity to share lessons learned and problem solve within a region

12. www.TheNationalCouncil.org Benchmarking Through Process Benchmarking, identifies organizational strategies and practices associated with effective client retention/engagement. Benchmark strategies and tactics identified as driving client engagement and retention include: Calling clients that no-show or cancel two times in a row Limiting the initial intake process to an hour or less Making it a standard practice to personally introduce a client to a member of his or her treatment team during or immediately after intake

13. www.TheNationalCouncil.org Programs: Community Outreach Mental Health First Aid Transition Age Youth Surveys 2009 Member Survey on Medication Assisted Treatment Healthcare Collaborations o Primary Care Behavioral Health Collaborative Phases I-V o Primary Care Behavioral Health Learning Communities

14. www.TheNationalCouncil.org A collaborative partnership A Collaborative Partnership NATIONAL COUNCIL for Community Behavioral Healthcare Maryland State Department of Mental Hygiene Missouri Department of Mental Health

15. www.TheNationalCouncil.org What Is Mental Health First Aid The help provided to a person developing a mental health problem or experiencing a crisis until professional treatment is received or the crisis resolves.

16. www.TheNationalCouncil.org Potential Audiences Hospitals and health centers Employers Faith communities Schools/universities Law enforcement/first responders Nursing home staff Families and caring citizens Mental health authorities Policymakers

17. www.TheNationalCouncil.org By the Numbers 3,000+ Mental Health First Aiders 180+ community trainings 360 instructors certified 36 states 1,000,000 media impressions

18. www.TheNationalCouncil.org Transition Age Youth Initiative 3 year project to support a CBHO a local system of care partners to integrate: Transition Facilitator staff Services that improve access to  supported employment  vocational training  tutoring/educational services  interpersonal and social skills training and support.

19. www.TheNationalCouncil.org Resource Center for Primary Care and Behavioral Health Collaboration Visit http://www.TheNationalCouncil.org/ResourceCenter forhttp://www.TheNationalCouncil.org/ResourceCenter  Practical resources including administrative, policy, and clinical documents  News on the latest integration and collaboration research  Strategies for community engagement and policymaking  Information on available trainings and partner resources  Opportunities for online dialogue with primary care and behavioral health providers who are also exploring integration and collaboration efforts.

20. www.TheNationalCouncil.org Healthcare Collaboratives Systems Improvement Collaborative learning mode: Safety net population in every community has seamless access to both mental health/addiction and physical healthcare services. Partnerships between CMHC and FQHC Strong working partnership among mental health/addiction and physical healthcare providers, with roles defined, referral protocols in place, and cross-placement of clinical staff

21. www.TheNationalCouncil.org Primary Care/Behavioral Health Collaborative Project Began in 2007 –Phases I & II: 12 sites –Phase III & IV: 9 more sites MassachusettsColorado IowaMaryland MontanaColorado WashingtonFlorida IndianaOhio IllinoisNorth Dakota TexasConnecticut South Dakota Findings Percentage of Depressed Patients Screened for Suicide Risk Range: 88 - 100% Percentage of Depressed/Bipolar Patients Referred (to either PC based BHC or specialty BH) Range: 32 - 100%

22. www.TheNationalCouncil.org Programs: Leadership & Management Psychiatric Leadership Program CEO University CEO-Board Symposium Middle Management Academy

23. www.TheNationalCouncil.org Consulting and Referrals JOBank Elearning Books/DVDs Journal of Behavioral Health Services and Research National Council Magazine Products and Services

24. www.TheNationalCouncil.org Workforce Development and Retention National Council E-Learning 400+ courses for CE credits Learning management systems Helping you meet compliance, licensing, and insurance requirements Partnership with Essential Learning

25. www.TheNationalCouncil.org Our Books Order Information: National Council Bookstore Website

26. www.TheNationalCouncil.org Policy Action Center Provide National Council members with needed policy background, materials and ongoing assistance in conducting their advocacy. Help state associations develop recommendations for financing policies that will enhance the availability of services and support the implementation of policy recommendations. Support state associations in analyzing and responding to Medicaid restructuring plans and benefit decisions occurring at the state level, including on the ground technical assistance in selected states. Provide information on the Medicare Prescription Drug Plan (PDP) and Medicaid formulary best practices as well as recommendations for the improvement of formulary practices.

27. www.TheNationalCouncil.org Join us in Washington, DC

28. www.TheNationalCouncil.org National Mental Health and Addictions Conference & Expo

29. www.TheNationalCouncil.org Christopher Loftis, PhD Director of Practice Improvement 202.684.3734 ChrisL@TheNationalCouncil.org Contact Info

30. www.TheNationalCouncil.org Annual Conference 2,000 total attendance from nearly 700 organizations 1,300 members from 460 unique member organizations Addictions and Co-occurring Disorders Track –Changing the World — Improving Care of Individuals with Co-Occurring Disorders –Delivering Medication-Assisted Therapy –Treating Addictions in a Chronic Care Paradigm –Criminal Justice Reform — Opportunities for Providers –The Science and Treatment of Addictions